My girlfriend went for her second haircut in the space of three months after seeing the reviews for Witches Hut in Clapham online. The first one was fantastic, she looked amazing and she was thoroughly happy with the service, the care they took and the experience (her name was Robbie). Unfortunately this time wasn't as pleasant as she has come out, burst into tears because of what has happened. The fact that a haircut is very sacred to anyone, let alone someone who has to put trust into a relatively new hairdressers is a big deal, something which was lacking from the minute she walked in.
After asking for the exact same haircut, she didn't receive that. Far from it. With the senior stylist being there within the shop, you'd expect it would look exactly the same with details of how the cut and colour was made was in their book of appointments to ensure the next stylist knows what the previous one has completed. From the moment the new stylist (Irish woman) started, she was rough, constantly catching her pierced ear, barely spoke a word and didn't offer a complimentary drink until well into the haircut (which previously we had offered as soon as we walked in). With the haircut being a two colour with red fringe and dark red/Brown rest, the end result was a farce. From showing them pictures of her with the last haircut and seeing it now, their excuse was that they had done it exactly the same and that her hair must have been the problem.
What fantastic customer service to blame the customer for the issue when the last haircut was done by the same people. They are blaming themselves without recitifying the situation. So to spend two hours having this done to an end result which is far from what it's meant to be is shocking. And to top it off, when my girlfriend mentioned how it wasn't like what she asked for, the hairdresser said she would go and do the fringe again but because of my girlfriend's tight schedule of not being able to withstand another two hours of work, she said she couldn't and the hairdresser then said she didn't have the time either like a childish response to prove she has other more important clients? Thankfully my girlfriend is not comfortable with confrontation and just wanted to leave because of her haircut. It was a poor end to a pretty terrible experience along with paying £120 for it. Which for me is the cherry on top of an already pile of terrible mess that was a haircut at Witches Hut Clapham.
I honestly hope a better explanation can be made of this and I hope this is just an off day for that stylist as I imagine the hair ratings will start to drop off pretty soon. read more