I just moved my brother to Lyndale assisted living (December 2025). Many of the same staff are…read morestill here from when my mother was here around ten years ago. It's a place everyone is greeted with a smile, and the staff all knows your name. Everyone is treated with respect, dignity, and the best care. It's a clean facility with many wonderful activities, and the best food and dining experience of any senior-living facility I've ever visited. We are blessed to have such a nice facility for our loved ones here in Abilene.

My Mom stayed there for a while. We decided to take her somewhere else after an incident during a…read morelock down due to the flu going around the facility. Mom's sister went by to visit and found my Mom dehydrated laying in bed in her on waste because she was so weak she couldn't get outta bed to go to the restroom on her own. There were two untouched trays of food on the kitchen counter in her room and the room reeked from her own waste. One tray was the breakfast tray and the other was the lunch tray, neither tray had been touched. The smell was so bad you could smell it the moment you rounded the corner of the hallway on the way to her room, it was impossible for anyone not to notice. The person that delivered the two trays of food should have done something or alerted someone of my mom's condition. I give this place 1 star due to the facilities but a zero on the care and responsibility of the staff and management. I highly recommend taking your loved one somewhere else.

We had a terrible time getting my grandmother expert and loving care in one of those franchise…read morefacilities. We moved her to Melissa's 10 months ago and it has been night and day. Melissa is so caring and wonderful. Very patient. She made the last year of my Memaw's life so wonderful. And she is incredibly knowledgeable about hospice care. I cannot say enough nice things.

If I could leave no stars I would. Please take time to read especially if you're considering taking…read moresmall children here. I recently visited My ER with my 3-year-old son while out of town visiting family after he sustained a fracture to his arm while playing. Unfortunately, this was the worst healthcare experience I've ever encountered. To provide context, I've been in healthcare for 11 years, with 8 years as a NICU and pediatric nurse, and I now hold a Family Nurse Practitioner (FNP) degree. I understand the challenges of healthcare, especially in pediatrics, but the care we received fell far below acceptable standards. The visit started on a positive note. The medical assistant was kind, compassionate, and understanding, clearly experienced with children as he shared that he had three boys of his own. The x-ray technician was also kind and professional. However, the FNP who attended to my son did not perform an adequate assessment. She asked me to move my son's arm for her rather than conducting the exam herself. As a fellow FNP, I found this surprising--assessments are fundamental to providing care. The most traumatic part of the visit came when a nurse from the ER side arrived to apply a splint. She entered the room without introducing herself or explaining the procedure to me or my son. Instead of taking a moment to calm my scared and hurting child, she abruptly grabbed his arm. Naturally, my 3-year-old started screaming and resisting. As a former pediatric nurse, I know how important it is to communicate with children, explain what's happening, and even let them explore the materials to ease their fears. When my son resisted, she started yelling at him to stop moving and hold still. I intervened, reminding her that he was only 3 years old, hurt, and frightened. She then turned her yelling toward me, rudely telling me that he was "old enough to listen" multiple times. It was a deeply upsetting and traumatic situation for my son and me, and it escalated unnecessarily due to her behavior. To make matters worse, as we left the clinic, visibly shaken, the front desk staff showed no empathy or apology. Instead, when I confronted them about rolling their eyes and shaking their heads, they rudely responded, "How do you know what I'm shaking my head about?" This lack of professionalism and basic courtesy was appalling. It's clear this facility needs significant pediatric training if they intend to care for children. Medical staff must learn to communicate with both parents and children in a compassionate and professional manner. As of 12/3/2024, I strongly advise against bringing pediatric patients to My ER. If you are burned out in healthcare--whether as a nurse, receptionist, or office manager--it's time to find another path. Families seeking care deserve much better than what we experienced.

Update 5/16: Julie, the manger here, reached out to better explain their insurance process, which…read moreis confusing. She has resubmitted the claims as well as assuring us the staff would be better trained to explain the insurance process when a patient first comes in. Hopefully that will avoid future problems for others. I appreciate her kindness and help. This facility has separate insurance acceptance 495590 for urgent care or emergency care which I've never heard of. When I asked about this they assured me it's an old policy and they accept all insurance. They told my daughter the same thing. Her insurance just denied the claim for being out of network and the bill is 5k for a steroid shot and some prescriptions. She actually went in asking for urgent care, they decided to move her to ER "just in case" (?). The woman in billing will not call, and all you can do is leave a voicemail.

My appointment was at 8:30 and right on time, Dr Buton's assistant Amanda was in the room getting…read moreready for my procedure. Dr Bruton came in and I liked him immediately. He has a great attitude and he explains everything. I'm not going to lie, I was pretty nervous. Dr Bruton got the worst part, the injections, out of the way quickly. There's no way to completely eliminate the pain from the injections but that's so fast, and the result is worth the 30 seconds of pain. Within about 10 minutes my toes were numb! Doctor made sure my toes were numb before he even started. Long story short, he did a great job, it was virtually painless, my ingrown toenails are history and I look forward to having pretty feet with no pain. I would recommend this doctor and his staff to anyone needing a podiatrist. I am 100% satisfied and would not hesitate to recommend Dr Bruton to anyone.

I held high hopes that a doctor from Abilene seeing patients in Brownwood would be the guy for me…read more Let me explain, a different podiatrist in Brownwood removed one ingrown toenail at the end of Feb and another at the beginning of March, both were botched.... My toes are worse now than before. I am in pain. So I found this place and made an appointment for 11:30, we arrived at 11:00, did all our paperwork, and we're ready for our appointment. Unfortunately the doctor was not. At 12:30 we still hadn't been seen and the doctor was in with another patient. My husband said he heard one nurse put 2 others in front of us. I guess our time isn't as valuable as others. So, he requested a refund of the copay, cancelled our appointment, and we left. Unless you enjoy being pushed to the back of the line, I'd look elsewhere for help.

The nurse named Hope was so rude and made fun of me when i asked them that i wanted something done…read moreand was crying she made fun of the way i was crying and was overall really rude to me.

Dr. Hamlett is one of the best physicians I have ever seen and been taken care of. She goes beyond…read morethe physical issues and expresses true compassion and empathy. I am grateful for her taking care of me. Thank you. Outstanding front desk October 24, 2025

I am in significant pain. Dr. Hayashi on May 20, 2026 prescribe a muscle relaxer to help with this…read morepain. It is now May 29th and through no fault of my pharmacy. This prescription has not been filled. From what I can tell it is because of the total incompetence of the office staff and Dr. Hayashi that this prescription has not been filled.

Dr. Hayashi was always kind, professional, and accurate with her diagnosis. She supported us…read morethroughout the entire process with great care and empathy, always willing to help, guide, and be there for us every step of the way. We are truly grateful for her dedication, compassion, and outstanding care.

My mother was treated extremely unprofessional by one of the staff members doing her X-ray. She was…read moreso rude after my mother clearly said she was in pain and stormed out only to be attended by another staff member who thankfully was kinder. Y'all look elsewhere!!

Very nice personnel. Treated my sinus infection b/c my regular Dr was too busy today.read more

The kitchen staff is amazing. No issues wanting to get a resident a substitute for any meal.read more

This place was horrible and it smelled bad. My dad was basically just filling a space and…read morecollecting money for them from Medicare. Once we pushed the call button 3 times and still had no one come until I went to the nurses station personally. Received 1 shower in a week. Toilet was disgusting. Looked like an explosion had sat in the toilet for days!