Wouldn't accept my insurance because I have Medicare. Was told the owners are that way. They…read moreappear to be more into money than patient care. Very rude. Don't waste you time .

If I could leave a "0" I would. The charges are simply highway robbery. We took our daughter in…read morefor four stitches on her lip and got an exorbitant charge of $8000. And when we went in for a "free follow up visit" since there was still a bump on her lip - of which they said "sorry, there's nothing we can do"and had no recommendation on where to go next we received a bill for $1450. I get medical practices need to make money, but come on.

A family member of mine visited this facility during 3rd shift (sometime between 2a-3a) this week…read moreand was treated terribly. They went in and was not greeted properly or taken seriously. The male nurse at the check-in desk made him feel as if he didn't belong there because he didn't "look sick." When my family member got to the back, he was given a breathing treatment and was left in the room over 20 minutes after it completed. He also told the healthcare provider that he hadn't eating in over 10 hours and they still proceeded to give him medication that needed to be taken with food. When he got back home, he was vomiting all over the place. When he got his diagnosis, the male nurse (same person who checked him in) was surprised! He shouldn't have judged a book by it's cover. Just because a person doesn't look well does not mean they don't feel well in their body! Again, he was made to feel as if he just wandered in there off the street. We have wonderful insurance (even if we did not, it shouldn't make a difference b/c healthcare providers should treat each person the same). This family member is a college student in his senior year and needed the help and what does he get? Mistreatment and prejudice! I told him to not visit this place again; at least not on the 3rd shift. The people there obviously didn't want to do their jobs! High reviews? How? I'm very concerned for my family member to get care being so far from home while in college. THIS is why I worry because of people like this! Shame on you, "Total" Care.

Had a run in with some anaphylaxis. The staff here for me back super fast and are all knowledgeable…read moreand attentive. Michelle gives shots and IVs so painlessly and quickly I wouldn't have known I got them if she hadn't insured I knew all about my care. The doc is also awesome. Came in to see me in less than 5 minutes and obviously possessed a plethora of medical knowledge. This being a delayed reaction, it isn't an easy case to identify and treat. Very happy I came here.

On some days they are great . But this last trip it was awful. I broke my ankle at work and my boss…read moretook me to the ER. The Dr comes in yanks my sock off my foot sending me into a crying fit, they took X-rays looked at me and said " just a bad Sprain here is some crutches, ace wrap and you can go " called my workers comp people and they send me to another Dr and my ankle was broken in 2 places.

Micheal DeSandro PA Supplied me absolutely terrible service! I went to the ER with extreme back and…read moreleg pain. The ER doctor didn't even listen to me when I described my pain. His professional opinion was to hang from a bar like a monkey to stretch out my spine and take a hot shower. He gave me one pain pill and a prescription. When I asked if we could do an X-ray or MRI, he said no because "nothing is broken." Fast forward One weeks to a real doctor, and they found two masses--one on my spine and another on my kidney. I would have expected better treatment, especially since no one else was in the ER. Within 15 minutes, I was in and out, but they made sure to get payment before I could even step out of the ER. I've called the hospital several times to discuss the bill and my treatment, but no one will return my calls. I even contacted the Patient Advocate Department, and still, no response. The medical profession needs to do better. Listen to your patients. Don't just collect the co-pay and push them out the door. Filling a patient full of pain meds is not medical treatment! I also found the doctor on Facebook and sent him a message. He didn't show any compassion or even say sorry--just gave a thumbs up. So unprofessional! See Photo)

The usual person for drawing blood was out, and the substitute apologized profusely after poking me…read moremultiple times when I directed her initially I have small veins. Left with a bruise. The nurse was amazing great bedside manner and very knowledgeable. Labs take forever for doctor to review and front desk staff could work on their hospitality in person they're great over the phone.

Everyone at the clinic is so nice and I have to give them that. The nurses are great…read more I did want to mention that when you go for weight loss shots and if you receive red shots then you are not taking only Semaglutide or tirzepatide you are taking B12 somewhere in the mix. They have no right to make their own Compounds such as mixing B12 with semaglutide. That's truly considered a pharmaceutical scam. I believe if you do tirzepatide at their office, which is the more expensive one your shot should be clear and that would be okay. I was recommended to go here by one of my friends who mentioned that she started on the cheaper shot, which was the Semaglutide and that it didn't work for her but the reason why it didn't work is because it's mixed with B12 and you don't really know how much you really are getting of the actual Semaglutide. I do not recommend going there for that reason.

Had a short wait on NY day and got the help I needed for a sinus infection…read more I have not been to care now in years, but this is now my go to urgent clinic. Everyone was very professional, the clinic was clean, and I saw both a nurse and a doctor. dr. Smith was thorough yet fast. Without a prior appointment, I was in and out in about 35 minutes. I had been turned away from a Minute Clinic, 30 minutes before they closed, with two people ahead of me.

I went here on a Sunday afternoon a little before they closed. No one else was there as patients…read moreand it took Dr a long time to come in. She took my vitals and my heart rate was high. She immediately said I needed to go to ER. She didn't even try to help me. I think it was because they were closing and she didn't want to help me, so I wasted $180 going there. L

Had an incident with some family during a trip and this was the closest place to go. I have said…read morebefore not sure how to review a hospital unless something was grossly witnessed or done, this didn't happen here what so ever. Went through the emergency room process, into a room within an expected amount of time. Very clean place.

I was only there 24 hours to recover from a tummy tuck and I was asleep most of the time and yet so…read moremuch disappointed me. My first 2-3 nurses were very kind, helpful and went out of there way to bring me pain meds without having to ask, checked on me periodically, made sure I didn't need help to the bathroom or a refill on my water. The last nurse I had there was terrible! I don't remember her name but she was a middle aged brunette working the late night/early morning shift. I noticed immediately when she first came in the room that she had an attitude problem. She didn't make eye contact, acted cold, treated me like an idiot and was mad anytime I asked for pain meds, water etc. Then, I asked her when dinner was being served because for the first time in almost two days I was ready to attempt to actually eat. She yelled at me and gave me a vague time table. Two hours later I buzzed her just to inquire about dinner and she yelled at me again and accused me of being impatient. Another hour later, after not having my dinner yet and seeing a dinner clean up cart being rolled down the hallway I buzzed her again... She said that dinner had already been served and cleaned up and I should have received it. My dinner was finally given to me but it was freezing cold and it seemed like they just threw a bunch of stuff on a plate for me because they were out of hot food. After I ate my husband decided to leave the hospital for about an hour to get some fast drive-thru dinner for himself. When he returned and tried to return to my room the nurses told him that I had checked out and left the hospital. After him having to argue with them for over ten minutes to prove that there was no way that I had left, they went to check my room and sure enough I was still there. Apparently SOMEONE erased my name off of the nurses board which is probably why I was ignored, not served meals and my husband almost turned away. To me that is just awful, who forgets about a patient? Before it was time to leave the next morning the same mean nurse came in to change my dressings before I left. She "stripped" my drainage bulb which was incredibly painful! When I screamed in pain she said "What is wrong with you? This doesn't hurt, I have done this same thing to hundreds of people and NOBODY ever said they felt anything" basically completely disregarding my pain and practically calling me a liar. One more thing about this nurse, my doctor was unable to visit me in the hospital for a family emergency so he told her to give me aftercare instructions. She gave me ALL of the wrong instructions. She told me I didn't need to wear my compression garment, she told me not to remove gauze from my belly button or to clean my belly button wound etc. When I visited my surgeon a few days later he was extremely mad that I had not been wearing my compression garment or cleaning my BB and it was infected. Bottom line is, this hospital is okay depending on who cares for you... but having my name erased from the patients list and not cared for is dropping the ball BIG TIME.

Kids First is an amazing pediatrics clinic. I love the ease of making appointments and their…read moreability to get me in quickly for my sick kiddos. Many times they can get me in before I would have enough time to drive to the clinic. All of the staff are friendly and I enjoy each visit.

Love the Doctors, hate the staff. Really miss Doc Conger. Great doctor and office. Now not so…read moremuch. The staff is rude and does not want to deal with you. Called and told to use the portal. If you leave a message they do not call back. Waited three days before I had to call again. Have screwed up a prescription and when I called they fixed it but did not call me back to let me know. Have had two appointments cancelled over Thanksgiving break. One I can understand but two seems like the scheduled but then cancelled to take Thanksgiving off. Called to complain and set up new one and the staff hung up on me. Called and left a message for the office manager. She called back to say she reviewed the call and unfortunately the doctors are human and things come up. She explained that what I thought was not the case and pretty much ignored my concerns and opinion.

I had an appointment the early part of November and two referrals were to be sent, one for a…read morecardiologist and one for a Hematologist. They never explain anything, and I was already contemplating changing docs. They said my blood work showed I could have cancer, that was it. After two months of waiting for a call from either one, I contacted the office only to discover the referrals were never sent!! He has to be the worse doctor I have ever had. Beware, he is only out for the $$$$

I had a bump on my eyelid and was diagnosed with a sty. They prescribed Tobramycin Ophthalmic which…read moreI started using on 9/17. It is now 9/26 and the swelling is still there. I sent them a text yesterday morning with my concerns but no one responded so I called the office to set up an appt but they wanted me to see the same nurse practioner. I asked to see the doc for a second opinion and finally got one for Wednesday October 1. It seems they would be a little more concerned as it is the eye. I'm wondering if I should try to go to an emergency room.

I went for my 1st visit today and I was so BEYOND impressed with the entire clinic…read more I checked in, turned over my paperwork (that I was emailed and able to fill out ahead of time), and was handed a pager. The staff doesn't shout your name out when they're ready for you and I loved the privacy of that. Having everyone in the waiting room know your name has always bothered me a little. My buzzer went off and I walked to the door way and was greeted pleasantly! The nurse was informative and walked me through each step, making sure I didn't feel uncomfortable or lost. She was truly caring and asked great questions, took notes on my history, and was engaged. Holly Groom, the midwife, was my care physician and I was so thankful to have her! I have never had such a respectful exam in my life. She did what she needed to do with no judgment. Made sure I felt comfortable and didn't linger. I've never felt so at ease or respected. Thank you, Holly! I am also doing IVF treatments with my wife and our clinic is not local. They had 0 issues assisting me with the monitoring. IVF is such a stressful process and they were so accommodating with no hesitation. Really put me at ease and alleviated so much of my stress. I would 1000% recommend this clinic and Holly Groom - I'll be going back :)

I've been going to this doctor since I first moved to Denton in 2021. I can say with all honesty…read morethat they used to be great and I do still love my doctor. She was always attentive and comforting when I needed anything. I was admitted to the ER in December and told to schedule a follow up with my doctor and have been unable to get an appointment since. I call at different times of the day different days of the week and am always unable to get through. With not even the option to leave a voicemail I am sick of not being able to schedule an appointment. I will be finding a new doctor and hopefully they can figure out how to answer the phone to transfer my medical records. I've had rude interactions with receptionists in the past here but always looked past it because I really liked the doctor, but it's honestly not enough to keep trying. Don't hold your breath just find somewhere else to go.

Emergency was great and then I was admitted, it is not posted u are a prisoner and must stay on…read moreyour floor or they will rip out your iv threaten u with the cops and have 2 security guards follow u to your car all while the nurse Olivia packed up my belongings like the nobody she is and kicked me out of the room... welp with a hr of 170 and blood dripping from my hand I was able to stay and get medical treatment lol I will never come back to this hospital for admit. And Olivia reads a reality check!!! At what point do u honestly think I'm going to allow u to tell me what I can and can't do. Don't talk down to your patients , we are here for a reason and it's not to be detained like a criminal This rule was created for Covid and it's not listed anywhere per the charge nurse!!! Ended up checking myself out due to it taken 8 hrs to get tums and nobody came to my room to check on my all day!!! This hospital is a joke and I will be contacting a lawyer!!!

My cardiologist requested me to go for a stress test YUK! Got my appointment made and went got…read morethere early and registered and checked in. The receptionist at registration desk was really a blessing and so polite as well as a great sense of humor made m e relax and needed it. Had to wait about 40 minutes but got there early. The tech came and got me and 7:55 am took me back and explained very well the 3 phase process. Forgot his name but he had the first and last phase. He put in my IV to add the chemicals needed for pictures took me back to waiting room with some water to allow the chemicals to start working to take pictures.​ took me back took pictures then off for phase 2 another room for stress test, this is where I met nurse tech Wendy and she explained the process she would be doing. Made me ready for all the feelings I would be experiencing so the test started once the cardiologist NP arrived the techs pushed the nuclear chemicals for tracing by computer and EKG, she stayed observant noticed my changes in breathing etc. also when done had caffeine and snack to help with the stomach feelings much appreciated then once she got me unhooked she took me back to the first room for the after pictures with the chemicals in me. All in all from the registration to the techs everything was super good well taken care of and well respected and treated well. Thank you to the lady at registration desk and the techs who did my stress test. Kudos to all and definitely 5 stars to you all. Never had a bad experience with this hospital facility.