I've never written a review on yelp before and I'm generally pretty chill, but I was really disgusted by the way security treated everyone at the Freaky Deaky Halloween event on Oct 28th. So disgusted that I've been thinking about it all day today and I'm making an account here just to post this.
Right off the bat with security they are rude as you're walking in the doors and trying to sort out where to go, one person will tell you to go stand over here, then someone else literally yells at you to move somewhere else "because I said so" making it difficult to stay together with even one person let alone a group. There was NO coordination between these security people at all, the only connection they seemed to have to one another was their negative attitudes towards the event attendees.
My husband and I were put into separate lines to be searched, both of us were told our tickets were invalid by the ticket checkers, both of us were sent to customer service by separate people, and then both of us were sent to yet another line for VIP. With any organization at all, at least one of us should of been directed where to go as soon as we presented our ticket! My husband was forced to go get a $10 locker to put in something that was allowed to be brought in the night before (rules changed over night he was told) meanwhile I was sent upstairs alone having no idea about this, and had we had to try and find each other after. The first locker he was given didn't even have a lock on it, adding to the chaos because he had to go find someone to get a different locker before he could try to find me.
The VIP deck was supposed to have tables and chairs. It had chairs.. a few. Not even close to enough even though there was ample room for more, and zero tables. We could of let that slide but we had to endure security literally pushing their way through us, looking over our shoulders while we watched the show, legitimately they were SHOVING their way through you every 3-4 minutes, just to do it? This one security woman just circled the VIP deck, pushing her way through everyone, the entire time. She would give people an attitude for getting "too close" to the edge of the deck, I also noticed her looking over a guy's shoulder at his phone while he was trying to type something on it, clearly making him uncomfortable.. he shook his head when she finally walked away. It was impossible to relax and enjoy the music and dance with these angry looking people literally standing inches behind you (some unpleasant cologne, buddy!) and pushing their way BETWEEN you, using the VIP deck as their personal lookout stand when it was supposed to be there for VIP paying customers to enjoy themselves.
Someone on VIP got hauled off by security for having a brand new, unopened fully sealed package of gum, which was supposed to be okay to have. They just grabbed him and yanked him out the door, leaving the poor lady he was there with shocked and alone with no idea what to do.
Really, it seemed like security had the GOAL to mess with people's nights, it was really upsetting when all the people there for the music were just trying to enjoy themselves like any paying customer. I didn't see a single person causing actual issues, the medical people were just standing around the entire time, yet security was on a power trip like they were forced to be there without pay so we were all gonna suffer with them or something.
We loved the artists and we met some great people, but we don't plan on going back to that venue. We did not feel welcome. read more