1. Wireless Zone

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West Chester, PA

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Wireless Zone

1.5 (2 reviews)

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AT&T Store

AT&T Store

3.3(7 reviews)
0.8 mi

I have been here multiple times and I have been thrilled with every experience. I figured it's…read morefinally time to leave a review. I always receive exceptional service; the employees are ready to listen to my needs, and bend over backwards to help me. The staff is small (only 1 or 2 people at a time) but if you're willing to wait your turn, they will always take care of you, and go out of their way to make sure you are happy. No games or gimmicks, they are always honest. I have worked with CJ every visit, but their other employee, zack, is also great.

I went to the AT&T store at East Bradford Plaza in West Chester expecting a simple transfer of…read morethree iPhones from Verizon, but walked away feeling misled and overcharged. The rep, Max, never mentioned the $35 activation fee per device. I found out only after my first bill arrived, nearly $500, more than double what I expected. Max also told me adding my daughter's Apple Watch and tablet would cost "a couple more dollars a month." In reality, they added $32/month, plus activation fees. If I'd been told the truth up front, I would've never added those devices. I called the store to raise my concerns. Max wasn't available, and the rep I spoke to, Eric, admitted it was frustrating but said there was nothing he could do. He told me to call AT&T customer service. Thankfully, their corporate team fixed it: they removed the charges, canceled the added lines, and issued refunds. Still, the damage was done. I felt completely misled and taken advantage of. This wasn't a small oversight, it was a failure in basic honesty and customer service. If AT&T wants long-term customer loyalty and a strong reputation, they need to hold their retail reps accountable. I won't return to this store, and I strongly urge anyone going in to demand clear, written cost breakdowns before signing anything.

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Wireless Zone - mobilephones - Updated October 2026

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