I just had an excellent experience with Laz and staff to get my Pixel 6 back in working order…read more He did everything exactly as promised very quickly and my phone is once again 100% operational - TY!!!!!!!!!

Very customer friendly. Knowledgeable, to the point. Clean store. Highly recommend. Had a Samsung…read moreflip phone screen that died. Wasnt sure if it was replaceable. He was able to track down a used flip and switched the motor instead of replacing the screen. It is like I have a brand new flip phone! Excellent price. Again, highly recommend.

I went the store today to get help with my phone. I knew my problem was a simple fix but I just…read morecouldn't figure it out. Greg helped me and in two minutes, I was on my way. I appreciated that he was so respectful while I was so embarrassed that I couldn't fix my own phone. Great service once again.

Started out bad but the representative turned my visit around to a more positive review. This store…read moreneeds more salespeople.

I went to the AT&T store at East Bradford Plaza in West Chester expecting a simple transfer of…read morethree iPhones from Verizon, but walked away feeling misled and overcharged. The rep, Max, never mentioned the $35 activation fee per device. I found out only after my first bill arrived, nearly $500, more than double what I expected. Max also told me adding my daughter's Apple Watch and tablet would cost "a couple more dollars a month." In reality, they added $32/month, plus activation fees. If I'd been told the truth up front, I would've never added those devices. I called the store to raise my concerns. Max wasn't available, and the rep I spoke to, Eric, admitted it was frustrating but said there was nothing he could do. He told me to call AT&T customer service. Thankfully, their corporate team fixed it: they removed the charges, canceled the added lines, and issued refunds. Still, the damage was done. I felt completely misled and taken advantage of. This wasn't a small oversight, it was a failure in basic honesty and customer service. If AT&T wants long-term customer loyalty and a strong reputation, they need to hold their retail reps accountable. I won't return to this store, and I strongly urge anyone going in to demand clear, written cost breakdowns before signing anything.

Buyer beware and do NOT trust them to know what they're talking about. They'll sell you something…read morewith completely empty assurances and when you realize they were wrong and that it'll cost you a day off from work to reverse the problem they created, they'll neither care, nor stand by their word even when they acknowledge they gave out patently wrong information. . Absolutely horrible customer service. Go to the AT&T store near Shop Rite where they know what they're doing and stand by their word.

worst store experience -though the phones are pretty handy…read moreBut no communication had phones sitting at desk for days They did not trust me when I came to pick up phones. quick to get my money no interest in sharing phone plans with customers did not get discount for switching providers or pay off bill Seems very disorganized which is not fair business practice. I am available if you need a day of training to how to work better with customers.

Dexter and Thomas are superstars and were a breath of fresh air compared to the other local AT&T…read morestore. They were kind, professional, very knowledgable and, best of all, fixed the MAJOR problem created by the other AT&T store that cost me a lot of aggravation and 1.5 days without a phone and time off work to rectify when the other store didn't care at ALL that they had created such a nightmare. They were a pleasure to work with and I appreciate their concern and effort on my behalf.