I moved in 2021, at first I was leery due to the repeated themes of negative reviews on this place,…read morethe order and conditions on which this place was kept, the neglectful and hard to reach office manager, the inapt on site maintenance, etc etc At the risk of leaving a lengthy review I will try my best to keep this concise and to the point, but after having lived here for almost 3 years, I feel like I have enough personal experience living here to give an honest first hand account of what it would be like if you chose to live here. Keeping in mind we are all entitled to our opinions, and even if our experience is different I am confident enough in this place and the people that run it to reassure you that even a 1 year lease would be worth your while. Let me start by responding to the negative reviews, most of you I'm sure were having a bad day and needed someone to take it out on? Sometimes, it just doesn't pay to be a keyboard bully, but that's okay, because, I am here to happily set the record straight. If you want a luxurious point of perfection to be called home, then stop renting, buy a home and depend on yourself. Simple as that. I have lived in places around the country and this by far has been my best experience when it comes to overall management, professionalism, friendly staff, and fair market rent. It's a rental, so no, things will not always go your way, every structure, rental or owned, breaks down, and given the fact that there are four large multi rise buildings to maintain they take orders by urgency not by the squeakiest wheel (entitlement doesn't always get you far). Now, let me address the prospective renter/s, in this day in age it's hard to find a decent place with an affordable price tag, it may seem too good to be true but it's simply not. If you have bigger plans than what this place has to offer, then walk into this with adjusted expectations, not to say I had to, but the aforementioned clearly didn't use this common sense perspective. This is a decent sized place for the amount of amenities, and the fair rent that goes along with it. Let me hit the key points that you may be taking into consideration. The physical condition of this apartment is quite nice, I have fresh paint (no mold, as was stated in previous reviews), fresh carpeting (I think we can all agree that if someone damages something it's their responsibility to maintain or pay for it), when I renewed my lease they offered to freshen my carpet, and in all the places I have lived previously has never offered that. The bonus, they are in the works of replacing the windows, which would be only a bonus because my windows are in "acceptable" condition, when you consider the age of this place. They daily maintain the general cleanliness outside and in the foyers of each building, which is really appreciated. Kid friendly environment! They just installed a multi functioning playground for the children and they just keep adding to it! The maintenance team are superior both in friendliness, professionalism, and efficiency. They will maintain it by order of urgency. I've seen one of the maintenance men working at all hours of the night, even on the weekends, with a smile on his face which again, walking into this with realistic expectations should be reassuring, as many places wont even pick up their phone at night, or during the weekends. Anytime I respectfully (not playing a voiceless victim, or as if my apartment was breaking down because I was a target of some unseen force out to get me) vocalized a problem, it was handled swiftly and I felt like the comfort of my family mattered. Lastly, let me cover my favorite aspect of this place, the management i.e. Caroline. This woman is a true godsend. I frequently see her impacting her residents (my neighbors) lives in such an inspirational way. She will get on someone's level with grace and all heart, because that is who she is. The success of this establishment, her staff, residents and probably everyone that enters her life is the transcendent energy she carries in her daily life. Anytime I've needed to contact her, it was with ease, and she has always gracefully approached me in an professional. friendly and caring manner. I could go on and on about Caroline, but seriously and quite simply put, it's all in her name CAROLINE or Aligned with Care. ;) Anyway! Let me stop myself before I start rambling! Bottom line for the impatient reader: Is Greenbrier a good place to move to? YES! Give it a chance, I bet you'll be glad you did! If you want a personal slice of the Taj Majal to call home, then buy your own place. But, Greenbrier has simply met and exceeded my expectations, and I am glad I gave it a chance.

The apartments looked okay. Just dealing with trying to apply was a miserable process so I went…read moreelsewhere. You could tell the staff just hated every minute of their day. Not the vibe I want to live in.

I'm thrilled with the attention to my garage door issue, it did happen over the weekend but they…read morecame out to put the door down and by Monday it was fixed by their outside contractor. thank you redwood!!

Quick to respond, followed instructions on entry, quick fix! I am confident in future maintenance…read moreorders based on my service so far.

If I could give zero stars I would. I went there yesterday and met Jill and her husband. She…read moreshowed me a studio and 1 bedroom. Said they would be available the first of the month and one now. I send her paystubs and drivers license. I make plenty of money and been with the same company 18 years. Nothing on drivers license. She responds back rudely that she is not interested in renting to me and doesnt have to tell me why. I called her because I think Im hacked and she said the same thing then hangs up. She didn't run credit which is 800. I will be looking into the fair housing act as I believe Im being discriminated against. This is the most bizarre thing I have ever experienced. Whoever owns this establishment has serious issues. Please read her response. This is what she said in an email to me "I am not interested in renting to you and I am not obligated to say why." Her response to my review confirms in general confirm her logic??? What logic? I don't want to rent to someone who makes a lot of money and would pay his bill, has 800 credit score, and never had anything but a speeding ticket on his record from 20 years ago, that doesnt drink or smoke? Great logic. I thought I had seen everything until this. She edited her review which I took a picture of to come across more polite. Short term rental is now 1 year. Sure. Be extremely cautious if you go to look at these apartments. I am a nice guy with zero negative info and has money. This is bizarre.

I am a graduate student at the University of Findlay. I find the Sherman House to be very adorable…read more When my mom toured the apartment with me we absolutely loved the cleanliness of everything. My mom's biggest concern was for my safety and we found the Sherman House to be very safe. I appreciate my landlord and her swiftness in responding to my texts of any issues that I may have. She runs a very tight ship and I appreciate that. I also appreciated the thoroughness of her application process. I have had no complaints while living here.

Went to view the property, was advised of what to include with rental application, etc. Dropped off…read morepaperwork in the dropbox after 7PM. Received a text at 7AM the next morning stating she is not interested in renting to us and is not obligated to state why. Interestingly enough, she accepted our money - no problem. Reviewed my credit report and I don't see any soft/hard pulls, references did not receive any calls, and I make 5-6x the rent. I will take the time to respond on ALL platforms about our experience and don't recommend wasting your time. --------------------------------------------------------- Response from the owner 9 hours ago As per our initial conversation where I stated our requirements, I found that after doing the background check you misrepresented yourself. --------------------------------------------------------- Updated Reply to owner response: It is convenient you have chosen to state you performed a background check since that is the only thing I didn't mention. Ironically, my current employer requires I maintain a clean background as most in the finance industry do. Either way - I am fortunate to witness your ways early on and it was worth $60! I hope everyone heeds this warning - Do not apply!!

They charge so much for a crappy apartment surrounded by horrible neighbors. Had neighbors steal…read morepackages, don't watch their kids, dog crap everywhere, paying "pool fees", raising rent every year. DONT live here.

There is no way I would move into these apartments now! Definitely not as a single woman or someone…read morewho had children. Moved in here 5 years ago and it was a great place to live. Safety was a huge decision for me when I was looking for a new place to live. 5 years ago, I felt 100% safe coming and going at all hours of the day and night. The last 3 or so years that is not the case anymore. There are people hanging around at all hours of the day/night and as a single woman I would not live here anymore. The complex is now overrun with immigrants, and they have more people living in each apartment then I'm sure that management knows about. People coming and going from those apartments at all hours of the day and night. One of them might even be running a restaurant or something out of their apartment because people are always leaving with containers. What is in the containers, no idea. During the summer grown men sleeping on the picnic tables at all hours of the day/night. Emails to Matt & Angelique regarding safety concerns, people loitering, parking lot lights out, no response period. It was months before they finally replaced the light at the corner of my building. Questioned Matt about the continued rent increases, they didn't care even being there 5 years with no upgrades to the apartments. The swimming pool is nice to have but was not taken care of this year. It was green and yellow off and on all summer with algae growing in the pool. Grown men sitting up at the pool watching little girls in the swimming pool. No idea if they live there or not because people come and go and anyone can just walk into the pool during the open hours. There is no kind of lock to keep the public out of the pool. It was an every day occurrence during the summer to see people walking around with butcher knifes on their way to a party up by the pool. Supposed to be a nonsmoking facility, had to sign an agreement regarding this at renewal but they did not remove the butt cans. Talk to management about the smoking in the breezeways and Matt's response was take pictures of it so it can be addressed. UH yeah that is really safe for a single woman to do, so when they get in trouble, they know who to go to about it. No Thanks

The property itself is and well-maintained, and the maintenance technician is kind, responsive,…read moreand gets repairs done in a timely manner. Unfortunately, my experience with management was extremely negative. In my experience, the manager communicated in a way that felt disrespectful and unprofessional, including banging on my door and speaking aggressively. I also encountered concerns regarding lease terms and policies that were not clearly or consistently explained, particularly around pet permissions. There were instances where I felt uncomfortable with how payments were handled, including being asked for cash without receiving receipts. Additionally, I did not feel that sensitive situations were handled with appropriate understanding or professionalism, which added significant stress and anxiety to my living experience. Overall, while the property itself has positive aspects, the management experience made it difficult to feel comfortable or at home.

The complex is now under new management and it's wonderful. That simple little replacement has made…read morequite a difference.