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    Winter Sound

    4.2 (10 reviews)
    Closed 11:00 am - 6:00 pm

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    7 months ago

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    2 years ago

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    2 years ago

    Store has a good selection and Jim is really knowledgeable. Even more importantly, he's always fair and treats his customers as well.

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    3 years ago

    Great selection, prices and service. Very happy I stopped there. I love my new guitar!

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    7 years ago

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    3 years ago

    Good reeds and is helpful when you don't know a lot about instruments. And isn't just after the money

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    5 years ago

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    5 years ago

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    12 years ago

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    10 years ago

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    Review Highlights - Winter Sound

    This is a great music store with a pretty good selection of equipment and accessories.

    Mentioned in 2 reviews

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    Expert Movers

    Expert Movers

    3.3
    (8 reviews)

    Let me start this by saying the gentlemen that came and actually made the move happen seemed to be…read moregreat guys. A lamp was damaged in transit but the mover who did so told me immediately instead of hiding the issue. That showed integrity and as a customer I appreciate that. My problem with Expert Movers is there owner did not excel in customer service and the movers who were conducting the move did not seem very well educated on the business side of the company. The final price was about double what I was quoted out. I received a discounted rate because only two movers showed up that morning, but it also took them twice as long as they expected. Life happens, not upset about paying extra but the customer service is where the company failed big time. When I inquired about the broken lamp I was met with a combative response, telling me I should've read the contract better. I understand I signed on the dotted line but the way that was explained to me was poor and the combative tone of the owner explaining this to me was quite off. At the end of the day I could care less about a lamp, I could also care less about one mover not showing up, and I could even go as far to say I don't care about the price being double of that which I was quoted. My problem with this company is their poor customer service and aggressive tone. Since the last conversation (argument) with Kevin their owner I have not received any further communication. He said he was going to have the movers send me a copy of the contract, and then quickly hung up. I did receive a cell phone picture of the contract but have yet to hear from Kevin, the owner. I chose this company based on reviews, they were not the cheapest quote, and certainly not the cheapest final price. Business is more than signing the dotted line, business is about customer service of which this company struggles with. I hate to leave such a poor review, unfortunately the service was very poor. We all have bad days, and maybe that was what was happening. I hope the best for the company, and their staff.

    The movers were great. They packed and moved a small house worth of furniture without damaging the…read moregoods. They charged a reasonable rate for an intrastate move. The movers were good natured and completed the job quickly. They did show up 1.5 hours late, but they ended up moving some furniture at our destination out of scope of the original estimate without complaint or extra charge.

    A Mover

    A Mover

    3.1
    (7 reviews)

    David has been an angel to work with. I have had the most horrendous experience using a different…read more company's storage unit to ship my belongings from California to Virginia. Throughout that entire process, I was in contact to have A Movers take my belongings from the storage unit to my townhome. Due to the other companies negligence, I had to reschedule A Movers THREE times. I was mortified to notify David each time, but he was SO UNDERSTANDING and patient. He even personally came to the storage unit to meet me before his team loaded up their truck. Because he was so flexible with my situation, my moving experience did a complete 180. I am so thankful for David and A Movers for being so reassuring and positive!

    DO NOT USE! COMPANY DID NOT SHOW UP…read more My husband and I scheduled our move with Two Men and a Truck a month prior to our move and called a week in advance to confirm the date. The movers were supposed to show up between 9-9:30am, but when we didn't see them by 10 we called the main office. By 10:30am we were able to get in touch with our mover who said he'd be another 2-3 hours. When we hadn't heard from them by 2 we called several times and left voicemails, but received no response. By 3 the mover's phone was going straight to voicemail (we suspect he turned his phone off) and there was no one at the main office to assist us. At 4 we decided to cut our losses and hire Hercules Moving, which saved the day. We never heard back from the original mover or received an apology. Terrible customer service and complete lack of professionalism.

    Music & Arts

    Music & Arts

    3.7
    (13 reviews)
    $$

    I can't even begin to say how horrible this company is. They are not a military friendly, have…read morehorrible customer service and do not care about their customers at all. We rented our son's musical instrument in New York and then moved to Virginia. We went to this store in VA to return the instrument in August since my son decided on a different elective. I was told from Maggie based in their system we only had 1 more month to pay on it and it was ours. So I took it back home. We still were getting charged monthly. When I called 1800 customer service number, I was informed by representative Carlos based on their system New York and New Jersey are the only states that rent monthly NOT rent to own so I was continuing to be charged. I asked for reimbursement and was told he couldn't do anything and a supervisor will call me. Supervisor Ana called me back 5 days later and I was told the only thing I could do was return the instrument to not get charged anymore. I escalated it to a higher level supervisor who again didn't call back for a week, while I returned the instrument that day in store. Maggie and Chris were in the store and they apologized and stated they couldn't do anything and to continue with the 1800 number. When I called to determine the status of my case, I was told I didn't have authorization as it was under my husband's name and he had to call. I gave the representative, Carlos my case number and supervisor Ana's name and magically I could speak about the incident. Hence the reason for this review! Congratulations Music and Arts you received a $200 donation from us, but we will recommend ALL of our friends and any MILITARY people to NOT use your company. It is a shame there is no military clause! I still do not understand how the store's system is DIFFERENT than the customer service system? Remember people, document everything (date, time, personnel you spoke to) because it matters.

    My son was taking drum lessons and due to frequent class cancellations by the instructor we went…read moreelsewhere. Their management is terrible and I have called numerous times trying to get refunds for the classes they canceled and still haven't been able to get a resolution. Beware of this.

    Winter Sound - musicalinstrumentsandteachers - Updated August 2026

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