I can't even begin to say how horrible this company is. They are not a military friendly, have…read morehorrible customer service and do not care about their customers at all. We rented our son's musical instrument in New York and then moved to Virginia. We went to this store in VA to return the instrument in August since my son decided on a different elective. I was told from Maggie based in their system we only had 1 more month to pay on it and it was ours. So I took it back home. We still were getting charged monthly. When I called 1800 customer service number, I was informed by representative Carlos based on their system New York and New Jersey are the only states that rent monthly NOT rent to own so I was continuing to be charged. I asked for reimbursement and was told he couldn't do anything and a supervisor will call me. Supervisor Ana called me back 5 days later and I was told the only thing I could do was return the instrument to not get charged anymore. I escalated it to a higher level supervisor who again didn't call back for a week, while I returned the instrument that day in store. Maggie and Chris were in the store and they apologized and stated they couldn't do anything and to continue with the 1800 number. When I called to determine the status of my case, I was told I didn't have authorization as it was under my husband's name and he had to call. I gave the representative, Carlos my case number and supervisor Ana's name and magically I could speak about the incident. Hence the reason for this review! Congratulations Music and Arts you received a $200 donation from us, but we will recommend ALL of our friends and any MILITARY people to NOT use your company. It is a shame there is no military clause! I still do not understand how the store's system is DIFFERENT than the customer service system? Remember people, document everything (date, time, personnel you spoke to) because it matters.

My son was taking drum lessons and due to frequent class cancellations by the instructor we went…read moreelsewhere. Their management is terrible and I have called numerous times trying to get refunds for the classes they canceled and still haven't been able to get a resolution. Beware of this.

First trip here today browsing for mandolins, thinking there was no way we'd find an affordable one…read morefor a beginner. SO glad we stopped in here. Chuck is so friendly and knowledgeable. There was absolutely no pressure to buy at all, but it was a great deal. Our kid is thrilled! We'll be back - the kid needs lessons! Support your local small business!

Can service almost every instrument. Since Moe is a musician himself, for over 35 years, he's great…read moreto get ideas from. Reasonable prices. Good location. Varied selection to choose from or he can special order.

Russell is the man! I feel blessed to have stumbled upon this shop. It's local and better than some…read morenationwide store. He helped me a lot with just one simple gesture of guidance and I can't thank him enough. I will be back and others should come here too, always good to learn some wisdom.

Small, intimate place with the best staff. It's usually Russell at the counter. There's a limited,…read morebut interesting selection of mostly used stuff if you're a guitarist. Sometimes there are some wildly cool guitars on the wall. I've always found what I needed when I went there. His inventory isn't huge, but it's very well thought out. If you're a drummer, you'll love the place even more. This is always the first place I'll go if I need anything musical. Strings, tuners, tambourines, amps, parts, or just a couple minutes shooting the shit with the cool, knowledgeable musician/proprietor. Also, if you're looking for a luthier, they outsource to a skilled and straight-up honest guy. I've brought my acoustic and electrics there several times for work. Always happy with the results and feedback about my instruments. Forget the big chains and give Russell's a visit. Support local business, especially when the local business kicks butt like Russell's does!

Just proposed to my future wife with the help of Rory. I had a proposal plan that fell through at…read morethe last minute. I gave Rory a call just a few days prior to the day I was planning on popping the question. Not only did he learn the song(O.A.R.-Peace), which he played during the proposal, but he put his own spin on it that was absolutely incredible. What an awesome person and an extremely talented artist. Can't express enough gratitude and thanks.

From the owner: Instructor Rory Barber gives beginner through advanced guitar and bass guitar lessons to kids and…read moreadults throughout Williamsburg, VA and the Hampton Roads area.

I thoroughly enjoy my lessons at Music Makers! I am sad that I've only recently discovered it by…read moreway of a close friend. I have currently been taking lessons with Rebecca. I grew up singing most of my life, however I have done it less and less as an adult. Working with Rebecca has shown me that the music has not completely left. Rebecca shows excitement for her students and champions you as you go along with the lesson. The lessons are also very affordable as well. After attending in person sessions for over a month I was able to change my schedule slightly. Even during this time when my schedule was crazy she allowed me to do my lessons virtually. As an adult I cannot tell you how beneficial this is to have someone work with your crazy schedule. I was able to successfully change my lessons to biweekly in a virtual setting. I plan to do more at Music Makers as time and money allows, I really enjoy my time with Rebecca.

What an awe inspiring, talented and committed group! Their passion and drive really brings out the…read morebest in our musicians of tomorrow. The creativity and energy really lifts this business above any others I know! Highly encourage anyone who wants to develop their inner rocker to go to Music Makers!

Always helpful staff. Lots of instrument options and lesson availability. My children have rented…read moreinstruments, purchased instruments, and had lessons here.

My son looks forward to coming every week. Ms. Adrian is patient and thorough. He really enjoys…read moreplaying the piano. The only critique is the place itself is old and dated. It has a bit of a smell that they try to cover up with wall plug ins. I would recommend!

I don't know where to begin.....which is a first for me! My son has special medical needs but just…read morewants to be a "normal kid". I contacted the owner to see if I was nearby all week for camp and the specifics would my son be able to join the other children that love music. The owner and her team were so warm and receptive to my son's needs. Every single day he came home from camp with a smile on his face and was pooped. Nothing ever poops my son out! Every single morning he woke on his own got showered and dressed and was ready before me so that he could go to camp. He loved the employees there as they made him feel so comfortable. He went on and on every single day about DJing classes and what mixes be was working on and his counting. He even loved the DIY class which took me by surprise. As a parent I love how organized the business was with pickup and drop off. I also love the safety precautions of ensuring all kids and employees are safe as possible from COVID. Thank you Miss Jazz and team for all you do ensuring kids have a safe space to be creative!!!

Staff members will not provide the tax ID number to parents, so unlike any other childcare program,…read moretheir after school and summer camps cannot be deducted from parents' taxes. They do not return phone calls or emails over multiple requests for this information.

My son Jonathan has studied violin with Lauren for four years, and has improved so much. She is…read morepatient, positive, and supportive. She pushes her students to their potential without being overbearing. Thanks for your guidance Lauren, Jonathan wouldn't be where he is without your knowledge and expertise!

From the owner: At Galaxy music we believe effective music education starts with classical training, that can then…read moreprepare our students to branch out into other genres of music. We offer lessons for a variety of instruments in a personal one-on-one teaching setting. Our staff will work with you to design a lesson schedule that fits your needs! We offer lessons for.... cello violin viola upright bass guitar electric bass voice and more!

Thad Schatzel has been tuning my home studio pianos as well as the piano at the various churches…read morewhere I have served for years. Not only does Thad work with a high standard of professionalism, but he is also the quintessential gentleman, pleasant and sincere. I highly recommend Schatzel Piano Service! I highly recommend Thad to

Thad Schatzel was recommended to us by friends when we were looking for a piano tuner & he did not…read moredisappoint. He was easy to contact, very responsive to questions, and even confirmed the appointment the day before. He was very thorough and carefully tuned our piano which was badly out of tune. His workmanship and professionalism are outstanding and his services are very reasonably priced. I highly recommend him!!!!