speedy and efficient . the staff was knowledgable and pleasant…read more the amount and variety of products was significant.

If I didn't have to use this pharmacy because the other chain in town is actually worse, I…read morewouldn't. The main issue here is staffing. On 9 calls out of 10 you can never speak to an actual human being. Once you do get to talk to someone with a callback ,I will say they are usually (though not always) helpful. You can hear the stress and frustration in their voices from being overworked. It makes me wonder if they are so short-handed that the quality of their important work is compromised. Their hours are limited, only open until 7pm weekdays which for many customers is not convenient. The CVS IVR and App are useless. The IVR never "understands' and it seems the app frequently fails to find my RX account or has information from a previous account/location from years ago. If anyone at the corporate level reads these reviews, my question is: How can you stay in business at this location if you can't even find enough staff to help customers whose "business is important to us"?

I think the store manager needs to step back and re-evaluate the scheduling of their employees in…read morethe pharmacy dept. My wife called at 9:10 am on Saturday. She was placed on hold for 41 minutes and 52 seconds before someone picked up and answered. She was on the phone with the staff for a whole 20 seconds to take her info to confirm her script. They only had 5 people scheduled on a Saturday, 1 pharmacist, 2 pharmacist helpers, 1 drive-thru, and 1 counter person. Knowing that the pharmacy closes early on Saturday and Sunday and it's going to be even busier on the weekend than during the weekday. They could've had more people on staff in intervals so that it was constantly flowing smoothly. During the week you'll see as many as 7 or 8 people back there working helping the Pharmacist and keeping the flow moving. Don't get me wrong. I understand they're busy but it is crazy to have to stay on hold for over 41 minutes. So if this store is so busy in the pharmacy, then put 2 pharmacists on duty to catch up. So I called Walgreens to speak to the manager and was told they weren't in but there was a lead associate that could talk to me, so I said ok. After a brief 4 minute hold, Rachel answered again and said that he was working the register and it might be a while before he can clear the line to answer the phone. Rachel also tried to convince me that they were extremely busy at 9:45 am with a line going around the building for the drive-thru and that they are backed up. This is a perfect example of why management needs to re-evaluate the scheduling so there is appropriate coverage at all times. This put's a lot of stress on the workers because customers are complaining that there isn't enough staff working. So I wonder if the manager ever worked the floor in a retail, or does he just walk around in his suit and tie and make big decisions on how to make it worse for everyone. I left North Florida Pharmacy because they closed much earlier than Walgreens. But at this rate, I might just go back to the North Florida pharmacy or go to CVS. At least North Florida's average wait time is less than 20 minutes if I walked in the door with a script.

Great staff and really super great pharmacists at this location. The staff and pharmacist are very…read morekind and professional. This is the busiest pharmacy I have ever seen and they work hard for their patients. Sometimes when you call you have a long wait but that is because they serve so many people but no matter how stressful it must be, they are always courteous and professional and kind

Traveling and realized I'd forgotten to pack one of my prescriptions. I called and they were so…read morehelpful. Even checked on the direction we were traveling and suggested we stop at their other location. RX was ready when we arrived and staff so pleasant. This is just another example why I do not use chain drugstores for my prescription needs..... EVER!

Awesome pharmacy. They had medication that Walmart has to order which takes days. They got my…read moreprescription from WM had it fill in several hours. Amazing....

This past July 10th I ordered a cupcake bouquet in person from the bakery to be picked up on 7/11…read more@1p. I asked the bakery person that took my order if there would be someone available to get the cake for me when I come to pick it up. I have been there in the past to pick up an order and no one was present to help me. She said she would not be there but her supervisor would be. When I arrived to pick up my cake no one was there and all the lights were turned off. I went to Customer Service for help but they were unable to figure out who to call and did not appear concerned at all. To make matters worse, I had flowers in my car that was sitting in a 100+ degree parking lot. After about 25-30 minutes waiting, I ASKED if someone could call a supervisor over the loud speaker. Evidently the thought never entered their mind they could do that. Finally an employee came that had a key and retrieved my cupcake bouquet. As a customer, especially with a bakery order that has to be picked up around a certain time frame, whoever is in charge should make certain that someone is there who has a key and able to assist the customer. Or put up a sign saying if no one is available go to Customer Service and have them call a pre-assigned employee with a bakery key who is responsible for opening the bakery to retrieve pick up orders for customers. There should always be someone on duty assigned to open the bakery for pick up orders at all reasonable hours. This is inexcusable and VERY POOR Customer Service.

Rude employees. Weekly price hikes and filthy bathrooms. Walmart plus sucks because every order is…read morewrong and when you complain they act like you are trying to steal something. They need corporate to make a few secret visits and orders. This store is the worst I've been to in the entire USA.

We moved to Lake City Florida 12 years ago. Baya East Pharmacy along with A. J. and his staff…read morereally go the extra mile to help. The place is always spotless clean and the staff is friendly with smiles and great information when asked. I would never go anywhere else. I recommend this pharmacy to everyone. Patricia OConnor Lake City, FL 32025

AJ and everyone go out of their way the answer your questions. Friendly staff and great service. WJ…read moreWalter

Great pharmacy. They take very good care of your prescription needs. Fast and efficient…read more Works well with doctor's office. Has a drive thru!

My family and I recently switched from one of the big chain pharmacies to Cheek & Scott. It's been…read morea few months now, but we have been very happy with the Cheek & Scott. Their customer service is impeccable. All of the staff is very friendly. They are quick and efficient. I am so thankful to have found an amazing pharmacy in our town.