Always great service always have answers to my questions Kathy is wonderful and knowledgeableread more

I've been a long-time State Farm customer, which is what makes my experience with Steve Sulles'…read moreoffice particularly disappointing. During a recent auto claim, the process became unnecessarily prolonged through repeated estimate revisions, supplemental reviews, administrative back-and-forth, and ongoing delays that ultimately resulted in significant out-of-pocket costs for my family. Despite carrying a $500 deductible, my actual out-of-pocket impact from this claim has now exceeded $2,000, including extended rental vehicle expenses tied directly to the prolonged handling timeline. What stood out most was the lack of meaningful support, communication, or advocacy from the local office throughout the process. Outside of automated system-generated claim updates, there was little proactive engagement or effort to help escalate or navigate an increasingly frustrating situation. Separately, my premiums have continued to increase consistently over time with little to no communication, context, or guidance from the local office regarding the changes. Combined with the experience surrounding this claim, it has left me questioning the overall value of the customer relationship and the level of representation being provided. I understand local agents may not directly manage claims operations, but when customers are dealing with prolonged delays, financial impact, and escalating frustration, they reasonably expect their agent to step in, advocate internally, and help drive resolution. That level of partnership was simply missing here. For a company that emphasizes customer relationships and loyalty, the experience felt surprisingly impersonal during a time when support should have mattered most. Based on my experience, customers should calibrate expectations accordingly if they are looking for proactive representation during a difficult claims process.

An amazing staff . So Polite on the phone , gets anything done right away . Willing to help you…read morewhen needed . I've been with them for over 25 years no complaints !

I echo everyone else-Vivian and her staff are available, responsive and helpful. I feel like they…read morerepresent me. I highly recommend this office and Vivian.

Fantastic insurance office with a tremendous team. Call them like I did and you will not be…read moredisappointed!

So apparently when you make a payment online, despite all the evidence showing that you paid on the…read moredue date, they won't process your payment till the day after. Which means they will cancel your policy for one whole day. They did not notify me of my cancelled policy, but they did notify the NY DMV. I didn't find out about my cancelled policy or my suspended registration till a month later when I came back from vacation & checked my mail. Which pretty much means that my State Farm agent let me drive uninsured for one whole day. I took time off of work just to drive down to their agency & show them the confirmation number, & online account statement that shows that I paid on time, but they told me that there was nothing to do, so my car registration got suspended even though I paid on time. The best part is that my one day suspension turned in a three day suspension because I turned the plates in on Thursday, which means I can't reclaim them until Saturday, except the DMV is closed on the weekends, which means I have to wait till today Monday. But wait there's more. I still can't reclaim my plates & car registration because the James O'Brien agency were suspoded to reissue me a new insurance ID card that states my new reinstated coverage. Which means the start date HAS to read the date after my policy was cancelled. Thanks James O'Brien for wasting my time & taking my money.

The people that work here have a heart! I do care about you and go out of their way to provide…read moreawesome customer service! Thank you guys and Merry Christmas!

Great little check cashing/Western Union business tucked inside the Laundry Room laundromat. Rick,…read morethe owner is always cheerful, quick witted and goes out of his way to help his customers, most of whom he knows by first name.Full service - he also accepts utility bill payments, wires, money orders and even sells cheap airline tickets, ice cream bars, frozen candy bars and other stuff. Free parking.

great agent went in to get a quote and walked out with insurance. explains everything step by step…read more thank you.

We are more than pleased for the service that we are getting from our agent Johan Hernandez, and…read morethe staff, always happy to help us with anything, that we need. We are from Long Island NY.

Rich, Gaby, Richelle and Amber took a stressful and dreaded task and made it such a positive…read moreexperience. There is no better or more professional business than Burns Rodriguez. I recommend them fully and appreciate their kindness and patience in these hard times. So efficient and appreciated. See you next year!!!

I had my 2019 taxes prepared on May 7, 2021. A week later, I had my 2020 taxes prepared. Very…read moreexpensive. A month later, I had still not received my 2019 refund that was supposed to be mailed as a paper check. June 21, I go back to check on my my refund status for 2019. The clerk had a very nasty attitude (most of the staff have attitudes) and said I should call the IRS. I called the IRS on June 27. It turns out that whoever prepared my taxes did not include my apartment number and didn't even bother to ask me for it. Now, the IRS has to put a trace on my check and I have to wait an additional 6 weeks for my refund. As of yet, I have not received my 2021 refund either. Not only will I not use their very unprofessional services again, but if anyone asks, I'll tell them to stay the hell away from Burns Rodriguez and associates!!!

what a great experience here at this business. such a friendly staff and very knowledgeable…read more small comfortable waiting area . it was a plus that they have a gentleman that speaks italian. reasonable pricing. def will be back !!!!

I have been doing my taxes here for about 8 years and so far, so good. The staff is incredibly…read morefriendly and helpful. The ladies in the front an absolute pleasure. I always get my taxes done by Oscar . Oscar is always patient and knowledgeable. My taxes are always done reasonably quick. I love that I can also , drop off my taxes, and they will call me , when they are ready. I do not have one negative thing to say about this establishment.

I am self employed and Linda Archie has done my taxes for over 30 years. She is always…read moreknowledgeable as to current changes in tax law. Office staff is always polite. I can't say enough good things about this business.

She is amazing! Thorough and complete! Provides a clear understanding of your taxes…read more Ethical and direct to protect you!! Accommodates consultations and brief calls. Highly Recommended