I placed an online order - when checking out it asked for verification. Because I use a company credit card the bill goes to the company nor me - which means I can't 'verify' the card? But WingStop somehow still charged me - but would NOT let the order go through. So I paid for food that I can't get. No manager available - and Shleby (who answered the phone) couldn't even tell me who the CEO of the company is or where to write a letter. What a joke. read more

Worst experience ever. After placing an online order, waiting over an hr to just be told by the assistant manager in training that she doesn't know how long before I can get my order, and that she is not training on how to cancel orders or provide refunds. This was on National Wing Day. Who leaves a trainee to run a restaurant on the busiest day...not smart... read more

Wingstop - Chicken Wings Near Me - Tulsa, Oklahoma

so i was supposed to get garlic parmesan but to my surprise there was no garlic or parmesan on them and that sauce all over them? yeah that's butter they literally drenched them thangs in butter and called it a day. not sure what happened there read more

Wingstop - garlic parmesan - Chicken Wings Near Me - Tulsa, Oklahoma

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A bunch a stuff went wrong. The time, the time my own family waited was about 45-50 minutes. The food. I ordered 10 wings, 5 mild, 5 original hot classic. It smelled weird. Tasted weird, and looked weird. I ALWAYS get those wings. EVERY SUNDAY, and they NEVER come out like this!! Only like 3 workers working. The fries didn't have that much salt. And there was no ice. Do not recommend. The rest was okay. Can't put 0 stars. So 1. read more

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I just placed a order for delivery online through the app, and when I got my order I was missing 3 dressings. I called the store and they kept asking if I could "come back to the store" and I explained that had a child that had just got out of the hospital and a spouse with a broken foot, so no one was able to come to the store (hence why I did the delivery). The person I spoke with stated that they couldn't just refund the missing dressings to my account and they gave me no other option. I had to ask if I could come to the store at another time to get my money and I was told yes and I asked for a name of the person I was speaking to, and the you young person hung up (no goodbye). I average about 3 orders a month from this store and the customer experience has really gone down. This WS has lost a customer! read more

I placed an online order through the wingstop app for the Tula Hills location for delivery. Received the confirmation email-then I received the text stating my dasher was on the way to the store, then that my order was picked up and would be delivered by 6:09pm. Minutes later I receive a text stating the store cancelled my order and to contact them directly for my information. I called the store and they quickly told me they don't have any control over the app, so I could reorder or call the customer service to get a refund. The store manager didn't give me the number I had to ask for it. I asked why was it cancelled he said I don't know, we can't help have a nice evening. I called the customer service line and requested a refund that would be 3-5 days and I'm still sitting here without any food. I'm frustrated because no one attempted to solve the issue. I stay 5 minutes for this location and I've been having issues but I kept attempting to extend grace but I think Wingstop has lost a consumer!!! read more

instead of hiring only high schoolers who don't do their fucking jobs maybe hire people who actually will do their jobs. Ive been sitting here at the location on hillside drive for well over 30 minutes for 2 FOOD ITEMS. this is absolutely ridiculous. I am never returning to this location again. read more

The place was clean and well kept, the service was attentive (cannot understand the other 1 star reviews!), and MOST importantly - that chicken was BANGIN. The tenders are aptly named. Melt. In. Your. Mouth! My only complaints are the mango habanero could be spicier and it took a little longer than expected to get our food. Definitely no deal breakers though. This place DOES NOT deserve a 1.5 star rating so I'm throw 5 stars at them. I'll be back there soon! read more

Manager Bree is one of the rudest customer service personnel we have ever dealt with. Extremely unprofessional, condescending, and hung up the phone as we politely tried to reconcile our wrong order. Love wingstop but will not be visiting Tulsa Hills location again. read more

WORST WING PLACE EVER! Wingstop not only had rude customer service but after being told it would be 30 minutes it took an additional 35 minutes just to get my order. I didn't receive my dipping sauce and the wings were drowned in grease and no sauce or dry rub at all. The management is terrible because as I sat and waited while the employees sat next to the fryers laughing and eating a whole bag of purple Doritos with no gloves and just licking their fingers. When I tried to ask how much longer all of a sudden my food was ready which was just thrown together real quick and the manager walked off to the back and everyone ignored me. read more

Wingstop - Employees eating chips with no gloves over the food being prepared. - Chicken Wings Near Me - Tulsa, Oklahoma

I drove from 101st and Mingo to take part of their two free thigh promotion. I get there and they tell me that has to ordered online. That's really bad customer service. I ordered mild sauce for my wings and I get home and find the only sauce they gave me was ranch dressing. Not good. Thank goodness I had some Texas Pete sauce at home. Just an FYI... all orders are takeout only at this location. read more

Wingstop - 10 piece combo with missing mild sauce. - Chicken Wings Near Me - Tulsa, Oklahoma

This wing stop is horrible !!! Wing stop is my favorite wing place , but unfortunately Tulsa hills is the closest to me. This is the second time my sister and I had ordered from them and the food is terrible, and the employee's on the phone always seems to rush you off the phone and don't have any customer service skills. Both times we had to trash our food after ordering here because it was literally so terrible we were scared we would get sick , let alone the food itself just being completely nasty . The fries never have flavor , even after we pay for extra seasoning adding they're terribly soggy. The wings have a taste to them as if they've set out all day, this time our ranch was extremely thick and had junks all through it , I wouldn't let my daughter touch it. Definitely regret spending my hard earned money here not once but twice being a single mom , it's just nice every now and then to treat ourself out to eat .. read more

Wingstop - a person holding a piece of food in a container - Chicken Wings Near Me - Tulsa, Oklahoma

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I ordered food 20 minutes in advance. They waited until I got there to cook it, feeding the entire purpose of me ordering it early.

Don't bother going to Wingstop in Tulsa Hills, unless you wanna wait several hours for your food. I have consistently had to wait well over an hour at the location for food that I've already called ahead for. read more

I generally love the wings from Wingstoo. The Tulsa Hills location is closest to my home. Today is the third and final time I've given them a try. I ordered ahead and then waited incredibly long once I arrived. My order was wrong and the girl behind the counter was almost laughably rude. I honestly felt like I had to be on a hidden camera show. She was THAT mouthy and rude. read more

Typically we love wing stop service. We live 30 miles from the closest location and we frequent the spot often. Tonight we drove home and found out we were missing 21 wings. We didn't eat any food and drove 30 miles back for them to re-make the food. The attitude from the staff implied we as the customer did something wrong. Gas is high, and they wouldn't even acknowledge the inconvenience of an additional 60 miles we drove for them to get the order right. Also, not to mention we called and were left on hold for more than 10 mins. We love wing stop food, but this place needs a customer service training, genuine empathy and Jesus. By the way, we were kind to them all despite the situation. read more

Multiple times this location has gotten our order wrong that I finally just have to blow off some steam. Tonight I went in with my kids to make and order to go and not only did the order come out wrong but every single wing we got was drums. I refused my child when she asked for all flats because I don't want to pay the extra charge for that request but I guess I should have relented. Flats are preferable and I find t think we get zero. The fries tasted off as well tonight... too greasy. Quality is lacking when it's just kids running the place. read more

I am a dasher and usually merchants are annoyed by us. Which... already working in the service industry I understand because they don't get tipped off the DoorDash orders. It's obnoxious still having to prepare the Togo order knowing you won't make money off of it BUT I accepted an order for Wingstop which had closed two minutes after DoorDash sent it to me. I called and Montel said he would wait. When I arrived Montel (I sure hope I spelled that right) and Ivy were there waiting for me. They were friendly and polite. I'm sure they were ready to go home but they did not make me feel like an inconvenience which a lot of places do. Let's not forget y'all us dashers go out to eat too. Customer service means everything to me. Even though I can not review the food I will still give this store five stars and will return to eat there because of Montel and Ivy. They get it's nice to see people go above and beyond. Everybody's trying to make a dollar here. read more

this will be our last time coming to the Tulsa hills wingstop.The girl that took our order was rude.They got our order wrong and did not want to fix it.The worker nini was being absolutely rude with us.She was being racist.DO NOT come here. read more

Called in my wings and they were ready in 15 min and staff were very friendly. I always get a good experience and will be back. I live 3 miles away and glad it's there come game time. My only complaint was the wings were so good I'd wished I'd ordered more. read more

unfortunately can't do less that a star. some of the workers are nice but most are straight up not deserving of any job and it's a wonder they got this one. this is the only wing stop in this area and i love wing stop but this is the worst service i've had. order said 16-21 minutes, food was not in our hands for 40 minutes. staff is listening to explicit music loud as hell with kids in waiting area and don't care about anyone's complaints. this place needs new management and/or Jesus himself. a complete restructure. I hate being this guy and never leave reviews but this place needs to be baptized. read more

The owner is a good friend of my parents, By far the best location he's opened here in town. Service was excellent, compared to past experiences. I'm a consistent customer who loves lemon pepper & BBQ flavored. Once again by far the best Lemon pepper I've had at the Wingstop's here in town. Clean, classy & comfortable place to enjoy. read more

I had a order for delivery and the order said completed and I had not received my food so I called the store. The manager stated she could not do anything about my order when I stated I did not understand she kept telling me to call DoorDash. I just wanted my order. So she proceeds to put me on hold for 40 minutes in the meantime the order finally showed and all she had to do was come back to the phone and I would have informed her I got it. She was rude and inefficient and after waiting for over 40 mins she picked the phone and hung up on me. I cannot believe the service I received. I order from that store every week and to be treated like this is unacceptable. This probably will not go anywhere. Customer service is important. I actually waited an hour. To be hung up on is ridiculous. I am a very upset customer. read more

pretty sure they took the phone off the hook and stopped answering calls. ridiculous to say the least

Horrible customer service. Waiting area was dirty. Ordered our food at 9:05 on the app. Got to the restaurant at 9:16 and did not revive my food until 9:45. read more

Check your sealed bag b4 u leave this fake place. Ordered food at 10pm. Place don't close till 12 and only 1 other customer there and hardly any 2 go orders cause online orders was unavailable so my order should have been done rite!???? Didn't season 3 pieces of my chicken wings and chicken tenders was old and stringy! Employees are trying 2 do a lousy job so we stop going there so they can work less. Owner should know this cause U r loosing business but still have 2 pay your employees 4 doing nothing or a lousy job! read more

I definitely didn't think I would ever post a yelp review but the experience was horrible.The lady taking who took our order was beyond rude the entire time we were there...don't have a job if you can't even pretend to like it.We aren't from around here and so when we were finished we asked if we needed to throw it away or if we just left it on the table.We asked the lady upfront and the people behind the window multiple times and couldn't get an answer just snarky faces.Finally,other rude customers making comments because we asked a question pissed us off.We will never be going to back to this or any of the other locations again... read more

Was not overly impressed with the food. I got the Large Combo boneless(10 pc & fries) in Korean BBQ flavor. When did chicken get so expensive? They took about 10-15 minutes to prepare my food and I was dining in but they put it in a togo box? Why? Sat down and waited and noticed at least 5 dirty tables. Area around the drink dispenser was dirty too. I might come back if the place is cleaner. read more