I'm surprised to see the negative reviews because we had a great experience with a very large order. A friend had treated us to their wings (saved me from making dinner!) and my husband loved them so much that we drove 90 minutes to get more, and in bulk (100 wing family pack with lots of sides). I did use the online order system and found it easy to sign up and order in advance. When our trip was delayed with traffic, I called in and was put on hold (to be expected) and was met with a very friendly employee who was happy to adjust our order according to our new arrival time. It was ready and waiting as promised and worth the drive. We will order again! read more

Asked the person taking order to describe the Hawaii sauce. Only respond. It is very "tangy" ? Sweet tangy? Spicy tangy? Flavors? Fruity? Teriyaki? Response again was "just very tangy". Got it. Ordered at 550. Recieved order 50 minutes later Absolutely the slowest restaurant experience ever --ordered two 6 piece wing combos --50 minutes later food arrived. We wanted to dine in --tables dirty--hot as heck in the restaurant and flippin sound system was absolutely blasting some telethon for the children's miracle network--while one tv screen showed a grey screen of "fuzz" and the other played sports--but without the sound of sports. We asked if the volume could at least be turned down. Completely ignored. We moved outside to the two tables --filthy. Absolute filth. And sat less than a foot from idling cars blasting music. Zero ambiance. Food was marginal at best. Wings were over cooked and the sauce tasted rancid. Don't go to this restaurant. Whole place dirty! Zero customer service and they are slow! read more

The issues are widespread across the industry and consistent at all locations. Employees begin their closing duties early, halting food preparation and order fulfillment, yet they mislead delivery drivers by claiming orders are still cooking. After waiting 25 minutes and watching three workers continue cleaning, not once did chicken hit the fryer. They execute this routine so effortlessly, it seems to be standard practice. Overhearing one employee mention that the owners never check in only solidifies the problem. While the restaurant concept appears promising, the staff are actively undermining its success. Late-night orders are unreliable, and daytime service guarantees an extra half-hour wait--at minimum. Even the soda selection leaves much to be desired. **Summary:** A lack of leadership and absent ownership is glaringly obvious. The young staff run the business with indifference, showing no care for their work. If this chain continues operating this way, its survival would be nothing short of a miracle. read more

I couldn't give 0 stars so I left the bare minimum. The service was absolutely the worst only second to the cold ass food. Placed my order online. After arriving for pick up the lady handed me someone else's order. No problem, I go to give the food back. This chick snatches the order from my hands and throws it back on the shelf to be given out later. Mind you I opened it to check it and be sure it was correct earlier. She had the absolute worst attitude when I tried to give her my name for the right order. So now I'm waiting, because after 30 minutes my order wasn't even started. I wanted to try and get a refund and just drop it, but the three individuals working were too busy talking and actively ignoring customers. Never again. read more

This place has really gone downhill. No one who worked there spoke enough English to take our order. They were out of some items listed on the menu. Many of the soft drinks were out. Then we had to wait an hour and a half and never got our food. We finally had to leave because we had movie tickets to a show that was starting soon. Not a good experience. We will not be back! Avoid at all costs. read more

ordered a single chicken sandwich with no dip at 7:51 PM and I got my food at 8:20 PM. Terrible service/work ethic. The place was not even packed. read more

Went today and ordered pick up. When we got home we were missing an order of wings and all our fries had the wrong seasoning (lemon pepper....gross). When we called we were told they were busy and to call back! Ummmm no. We did and again were told they were busy but at least they talked to us this time. Guy was not particularly polite but was not rude. No apology, just a refund and asked several times what was wrong with the wings. We said they were nonexistent. Will never go back to this location again! read more

Usually this place has 0 issues with its quality, until this time around. The boneless wings tasted pretty dry and un-flavorful, and I had ask for them to make the wings extra wet (sauce). The staff were friendly which is always a plus heh. read more

Wingstop - 15 pc. Boneless Spicy Korean BBQ - Chicken Wings Near Me - Colorado Springs, Colorado

The online ordering is down. Called to order a delivery and they said they do not deliver. Guess they are not too interested in any business. Have been a loyal customer for years. Product is good. Service is not the best. read more

I got 11 wings instead of 15. No apologies when I drove 20 minutes to go pick up the other four. Customer service horrendous at ALL locations. My family will never go back. They screw up orders CONSTANTLY. NOT RECOMMENDED. read more

Employees were nice and friendly. However, it took 20 minutes to get a chicken sandwich which was one of the worst I ever had. Thin piece of some kind of meat, that was frozen, cooked, and had a light coating of something similar to Tabasco sauce. We are much better off eating at Popeyes. read more

My grandson and I went to Wingstop in Southgate. We ordered what was supposed to be Parmesan and Garlic boneless wings. The wings were very brown, and no typed of sauce on it, and we could not taste any garlic or parmesan but it had a lemon tang to it and beyond salty. We just threw them away because they were so weird tasting. The fries were very brown and just were over cooked so as soon as they started to cool off they were mushy and sticking together. We will never go to Wingstop again. I will go to Pizza Hut for the Parmesan and Garlic boneless wings, those are the best read more

Quality of food is disgusting and the service is worse. The manager Adrian is aggressive and doesn't seem to care about the money people spend at this location. I'll never eat at Wingstop again because of this experience and I'll recommend anyone I talk to, to take their money elsewhere. read more

Placed a pick up order and had to wait an ADDITIONAL 45 minutes after scheduled pick up time for my food. They didn't even call my name when it was ready even though I had been standing next to the counter the whole time. Cold, soggy fries and wings. Cashier argued with me when I said I was frustrated that people who WALKED IN were getting their order before I got my $25 pick up order. Ended up waiting almost 80 minutes when it was supposed to be 30-35 minutes. No apology. These guys suck read more

Wings were swimming in grease at the bottom of the container. No seasoning on either the garlic parmesan not the lemon pepper wings. So undercooked I had to finish in the oven, and add salt and pepper. Not the WingStop wings I am used to. Blech. read more

Every single time I order from this wingstop they ALWAYS get my order right and they ALWAYS get my food out HOT! sure those are the basic things you'd hope for ordering food anyways but most wingstops I've been to have shitty workers with shitty attitudes and my food would never be right. Throughout my whole pregnancy my number 1 craving was wingstop! I felt like I ordered almost every other day lol but my wings were ALWAYS perfect! The sauce to wing ratio was always on point. They always made me wings extra crispy as requested. The person working up front was always super sweet! I love this location! read more

I placed an online order to be ready at 6:45pm, showed up at 6:50pm, paid for my food, and was told they would let the cooks know I was here. I waited until 7:10 and finally went back to front desk (she was on her phone while I was talking to her) where I asked if online orders were not made until people got there. She looked confused, asked my name, and my bag of food was right behind her the entire time getting cold! I made an online order ahead of time because I did not have time to wait around. I'm not sure why she didn't just look at the bag when I initially checked in and paid. read more

Came into get some wings and veggie sticks. After ordering, the cashier totaled it up and we went to pay. Gave her our debit card and she asked to see an ID. After paying we waited for our order to be done and watched numerous people (mostly white) come in and order and pick orders up. Not once did the cashier ask to see their IDs even paying with a debit card/credit card, UNTIL, another gentleman of color came in and placed an order. So... when did Wing Stop start choosing to card only black people? DO BETTER WING STOP!!!!! If you card one, card all!! Good way to lose customers.... single out only black customers... NOT RIGHT read more

Ordered online. Went in 30 minutes before closing to pick up but cashier was counting her register which I understand. She looked at me and ignored me Didn't say a word. No will be with you in a minute or can you hold on. She counted her register twice Another lady came in both of us waited and she still didn't say anything to us then finally a guy from the back came up to help us. The guy was very kind and apologetic but I didn't appreciate the poor customer service. read more

Overpriced and over cooked . I asked for extra crispy boneless and got 12 rocks back. The entire service experience leaves you feeling gypped. The sauces are good and occasionally you may run into a caring staff member. But, overall that's not the case. Don't say I didn't warn you! read more

Update: Over the past 5-6 months, I have noticed a sharp decline. Wait times are longer than usual. And the price has increased! I waited over 45 min for my order the other day. Then when I asked about the order, they simply said they forgot. Ummm, excuse me? There was another customer in there yelling at them already for messing up his order...three times. The girl behind the counter seemed completely spaced out, not helpful and looked at me like she'd never met me before. I'm the person who had been staring at you for the past 30 min in your lobby. The manger looked like he was 20. Still my favorite wing, French fry and ranch dressing go to spot. Too bad I've begun to avoid this place due to increased prices and decreased customer service/quality. I've been going to wing stop since I lived in Dallas Tx. This has been for a long time. Lately, the prices have gone up and the service down. The people who work there are not very friendly. I have to check my bag to make sure everything I ordered is in there. I'm disappointed that Wingstop continues to use styrofoam everything. I bring my own container when getting a drink. Sometimes, the wings look like a toddler sauced them with little to almost no sauce. Wingstop, you can do better than this. I love your wings and am addicted to your ranch. I continue to dine at your establishment, I've just noticed a decline lately. read more

I decided to try Wingstop with my family for takeout. For $43.00 you can wrap my food up!!! The way you see it in the pictures is how I pulled it out of the paper bag... that broke open on the bottom because you cannot put sopping wet celery and carrots into a bag unpackaged without it damaging the bag. The good news is the food was decent. The only issue was you threw rotten celery in my bag. The best part was the service at the counter, even your newest employee was sweet and well spoken. PLEASE WRAP THE FOOD PROPERLY. Otherwise we won't be back. read more

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CONSUMER BEWARE!!!! BOYCOTT AT ALL COSTS!!! This has got to be the worst wing stop in the state. I've never walked into a more negative eating environment in my life. The young lady working the register says to us right as we walk in "it's going to be a 30-40 minute wait" and smiles at my family. Better yet, there wasn't but 2 other people in the entire restaurant eating. This has also happened the past 2 times I've been to this wingstop and tonight was the last time I even attempt to go back to this wing stop. I'll drive 40 minutes north and wait 10-15 at a normal wing stop before I walk in this one again. This wingstop just has lazy, ungrateful, and stubborn employees and I will not be back. read more

Went here the other day to get my family wings all I have to say is their wings were really small and really over done. It use to be good. Now this might be time to look for a better wing place. read more

We ordered the $19.99 special. Today, we are sick. The chicken was nasty. Will never go back!

This was the only place open during the Bomb Cyclone of 2019. I am telling you everywhere was closed except this little gem and it was packed. They must have increased sales over last month like 1,000% it was that busy. The wait was a bit longer than the typical 16 minutes but my wings and fries came out hot and it hit the spot. Thank you for saving the day Wingstop! read more

Came here for a quick lunch, just 10 boneless and a small fry. It took 15 for my food and it's not ever busy...and they forgot my fries. So now I have to wait longer. The boneless wings are not too bad, but they must have changed up their garlic parm recipe. It is not bad, but definitely different than before. read more

Wingstop - Garlic parm boneless - Chicken Wings Near Me - Colorado Springs, Colorado

We stopped here for lunch because we haven't been to one since our move from a large city and unfortunately got a disappointing surprise. Pros: The cashier was friendly and kept trying to upsale us but because it was .65 boneless wings we took advantage and ordered two 10 piece with two drinks. He also kept checking on all the customers when he wasn't busy or was running food out. That was a pleasant surprise and a nice one. The other big pro was how clean the bathroom was. Albeit they didn't refill the toliet paper, but there was a roll on top of the toliet. Good enough for me. Cons: I'm pretty sure the place where they get their chicken has gone downhill. Almost every piece of chicken was all fat and tendon. Tough, and though cooked thoroughly, is definitely not the same as other WingStop locations. Either that or the farm or wherever they get it from only has scraps/bits, and pieces left over; and WingStop decided to cut corners on fresh meat. Most likely cut a deal with the other company to take their scraps off their hands. I know my dog would love the scraps as a treat. Recommended? Nope. There are much better wing places to eat. I would have chosen McDonald's chicken nuggets knowing not one has a scrap tendon tough piece. read more

Went to pick up after ordering online (with confirmation email with order number up on my phone) at the time it told me to. They hadn't started my order yet. 20 minutes later, they ask if I wanted boneless. I told them no, and they said it would be ready in a few minutes. 20 more minutes later I left having paid full price for boneless wings a total of 40 minutes after they were supposed to be ready. Maybe the worst customer service I've ever experienced. No apologies for the messed up order, no apologies for the wait, no discounts for getting the wrong food 40 minutes late. The food itself was mediocre, aside from the potato salad, which was pretty good. read more

Update: OK I've been back many times now (sort of addicted to wings suddenly) and they're consistently doing a much better job than the first few times I tried this location. The guys are nice, professional, and you can tell they're trying. Sometimes the place gets a little overwhelmed on a Friday night and the dining area can get a little dirty (they keep bussing for the customers and it seems like a lot of extra unnecessary work) but I'll keep coming back as long as they keep doing the wings right. Good stuff! read more

Before I worked here I didnt realize the hard work and detail it takes to make the food and services perfect. Every thing from the presentation of the food, amount of sauce, and of course a smile is and has to be 100 percent perfect. I love everything about this place including the leadership and team we've all become. TEAM WINGSTOP!!! read more

First and foremost: this location makes the BEST gold peak sweet tea out of any fast food place I've been to. Your meal is always exactly what you ordered and the people working here are very friendly and provided awesome suggestions when asking about flavors. Best Wingstop in Colorado Springs hands down. read more

My husband and I love this location. Our orders are always fresh, correct and the flavors are amazing. He typically gets the hot wings and I always get mild. The heat in both flavors is just right. We've ordered through DoorDash multiple times, we always get the 'party pack' (I'm not sure if that's the name!) but it comes with 14 wings, a large fry and 2 drinks and the price is awesome! We used to go to Buffalo Wild Wings but Wingstop's traditional wings are 2x the size and sauced way more as well as way more affordable. Definitely one of our favorite places to eat after a long week of work. read more

If I could give a 1/4 of a star I would. For starters we had to repeat our order to the cashier 4 times when it was simply a meal for two with boneless mild wings. Then we told her that we would like to eat inside so of course she makes the ticket to go. While we waited for over 45 minutes for our wings they served all of the doordash delivery drivers prior to the actual in store customers. Beyond upset with the lack of service we have received. It's not likely that I will return to this location.. read more

The food is good when you finally get it. However, the last two times I've gone in there and left with my food, I get home and am missing multiple items. Yesterday I spent over $60 and I got home and I was missing a large French fries and two orders of veggie sticks. I can understand one thing missing, but 3 items is just ridiculous. Also, don't go in there and order food, you'll be waiting forever. Order online and then wait another 20 minutes past the time when it says it will be ready. Finally, if you, like most people on here have a problem, go to wingstop.com and contact them and tell them about it. I don't think reviews on here will get them to change their practices. read more

I go here often, and am usually helped by a guy named Benjamin. He's super friendly and helpful! The food is hot and if you use the mobile app it cuts down on wait time as it tells you in advance how long its going to be till your order is ready. The staff as a whole are really good and friendly. I go to this Wingstop location the most as it is familiar and comfortable. read more

I like Wing Stop's wings and fries, which is why I keep coming back even though the wait is always astronomical. It was confirmed this most recent time when I ordered an hour in advance and still had to wait. I ordered a friend a meal just a few minutes later online and his order took over 15 minutes longer than mine to receive. The moral of the story is don't come here if you don't have a copious amount of time to wait. read more

We usually order a group pack for takeout, but you get there on time and end-up waiting about 20-30 mins over to get your order--every time. So, we decided to order delivery. First off, I want to give the biggest kudos to the delivery driver for getting our food here on time. Sadly, that was probably the best part of the meal. I open the wings and they are all shriveled up. They honestly were tough like jerky. In fact, my gums were bleeding a little after eating them. At least there's the veggies to look forward to--and carrots! I LOVE carrots! Nope... instead of carrots there were carrot shavings. I was so disappointed. Not too mention, I almost paid $50 for all of this sadness. I'm sorry, Wingstop but I'm pretty sure it's cheaper to go to Safeway and buy a couple of packages of wings and make them yourself... for a fraction of the cost. Lesson learned. read more

f I could give 0 stars,I would. Ordered by food online, came into the store a couple minutes past the time and still had to wait 15 minutes for my. Apparently,whoever bagged my food did not place a name on it and my food was left on the shelf. I got soggy fires and cold chicken. I would never ever ever come back. Worse luck with wingstop. Never again read more

The wings are very good and I'm a huge Wingstop fan but I ordered over an hour early. Showed up, was told "have it out in a minute" here I sit over a half out later for a simple order read more