Tina's Assisted living has been a God send for my mom. My mom needed a safe, secure environment…read morebecause I could not care for her at home anymore. The staff is exceptional and really takes good care of my mom. She is loved and is treated like family. My mom has dementia and is in a safe place and feels right at home. The staff at Tina's Assisted Living really makes sure my mom's needs are met. Each time we visit, my mom is always smiling. Thank you, thank you Tina's Assisted living.

Apparently works with the state to isolate vulnerable seniors from their family members. Lacks…read morecompassion, and does not allow visits from friends and family. Beware if you are working with a guardian because this place will keep your family and connections away from you. What are they hiding? The information states that this "home" is operated in memory of the owner's mother. One can't help but wonder how the owner might have felt if her mother were kept from her, and her mother wasn't even allowed to speak on the phone to family or friends? Was her mother also incarcerated? Is this the 5 star standard these days? Additionally, promotes themselves as if they have many residents when in fact presently there is only one who is being treated as an experiment for their program. References on their website to "testimonials" is ludicrous as even the guardian stated that there has only been one resident.

My mom moved to TS 12/23 and as today 4/25, I am heartily recommending the Memory Care -called The…read moreNeighborhood. They have a vibrant program for MC and a slew of mature volunteers who keep the residents engaged. What I like: the food is delicious and it is bright and airy. The rooms have built in storage....so much I didn't have to even bring a dresser if I didn't want to. The bathroom has ample storage too. The deep cleaning occurs weekly and is done so well-even the corners are reached. The Executive Director is approachable and responsive. The staff are helpful and responsive too. I can access staff quickly and directly via phone. Cameras (no audio) are allowed and that has given me peace of mind to see my mom's routines and her interactions with the staff. I am pleased that TS wants so much transparency. The questions I have had are answered quickly and a win/win appears to be the goal. I have had experience with 3 different facilities and this is head and shoulders above the other 2. I highly recommend Trinity Springs. btw, a friend moved his wife in and he is/was very happy with the facility and the staff. When she passed, he invited her caregivers to her service. It is a nice place. The sales lady has been with TS since it opened about 6 years ago. No pressure and quick to answer or get answers to my questions.

Moved my parents to Trinity Springs 4 months ago and I can not say enough good things about the…read morefacility. It is a beautiful building with beautiful people working there to help everyone have the best quality of life. The food is also very good.

My grandmother recently passed away and I wanted to write about where she spent her last couple of…read moreyears. When my parents and my grandmother moved to the Ocala area about ten years ago my grandmother was already starting to show some signs of short term memory loss and dementia, but she insisted on living in her own home and not with my parents. The retirement community they moved into was great and it's the kind of community where everyone seems to look after each other. When my grandmother got to the point where it just wasn't possible for her to take care of herself any more they sold her house and my Mom found her a place called the Bridge at Ocala. It was a difficult decision, and a very expensive one, but the employees at The Bridge cared for my grandmother until her last breath. When I say they cared for her, I don't mean they just took care of her, I mean they cared, they really did. When she was still able to get around they brought her into the community rooms and sometimes even forced her to have some fun (she'd fight it, but then tell my Mom afterwards that she was really glad she went). When over the past year or so she had gotten so weak and ill they would get her up into her wheelchair and bring her outside to sit with her or at least so my parents could sit with her. The place wasn't perfect, and there were times when there were miscommunications and even issues with things like her meals and the cleanliness of the place, but they were few and far between. The last time I visited my grandmother it took her quite some time to figure out who I was, but it was a nice visit for me...even if she didn't remember it the next day. My grandmother passed away yesterday in the early morning, in her sleep, and I'm happy she was at The Bridge with people around her who cared for her and about her. I can't thank you all enough for everything you did with my grandmother over the past couple years and for my mother who just simply couldn't be there all the time...I don't know what she would have done without you.

Abysmal facility and terrible employees. Lotti Smith had doctor's orders to distribute seizure…read moremedication to my grandma. My grandma indicated to multiple facility team members that she never received the medicine; to which they told her she was wrong and they know she took it this morning. She got denied today from each person she informed. I call and ask for the report of medicine distribution, at which point I was informed by Amber Grace that the delivery did NOT take place at 9am as I was first told. She will die without this medicine and nobody will give it to her without consent from a manager. None of the managers will answer...so the charge nurse Tamara refuses to give her the medicine that my grandma took by herself every day for over 60 years. I admitted her to this facility yesterday. I figured she could stay at The Bridge for around a month... Two days ago I took her out of HealthSouth acute rehab for a hip fracture. I will be taking her from The Bridge tomorrow if she is still alive and filing a lawsuit for incompetence and misconduct where they are medically liable.

Walking through the front door makes you feel like you are home. The staff truly care about the…read moreresidents and it shows. The residents seem to love it here.

Our family had a very concerning experience at this facility…read more My grandmother was admitted following a hospital discharge after a fall in which she hit her head and injured her shoulder. Despite this, neither issue was evaluated or addressed for more than a week, and only after our family repeatedly raised concerns with staff. She required a two-person assist for toileting, yet staff frequently refused to help her, leaving her in soiled briefs. When assistance was provided, the treatment was often lacking in compassion and professionalism. The facility was fully aware that our family holds power of attorney and health care surrogate authority and that we planned to relocate her closer to home. Despite this, care-plan meetings were held without our involvement. Additionally, attempts were made to pressure her into signing documents and transitioning into their assisted living program, which we found deeply inappropriate. Also, we needed a copy of her ID to take to the post office to close her PO box, and the Social services director Joyce treated us like we were criminals. Finally, while she was placed in a skilled nursing unit and billed as such, the level of skilled care expected did not appear to be consistently provided. Based on our experience, I would strongly encourage families to be vigilant, ask detailed questions, and closely monitor the care of their loved ones if considering this facility, and please find somewhere else to take them.

Sadly my Mom is there for now. The sales team is great but once you are in nothing ever gets…read morefixed. All residents complain about the food. But 5 months ago my Mom's AC failed and is still not fixed. I have complained as high up their management ladder I can find. And have heard 2 weeks to repair for 4 months. Their solution is a floor unit in my Mom's small family room which sits in the middle of the floor. Worse, there's no room for a unit in her bedroom. Anyway, please proceed with caution if you're looking at Hawthorne and talk to some residents but not the ones hand picked for insight.

Five gold stars for Mark, Charlene and Angie who all made our experience at HarborChase as easy and…read moreenjoyable as possible. All three of these employees went out of their way to help my father and our family during our residency. Mark and Charlene were complete advocates for my father, which we appreciate. Angie helped us throw together furniture quickly because we had a time restraint and needed some help. The facility is clean and safe. The Memory Care side is safe. Staff interacts with residents and ensures they eat and receive their medication. My father came from another facility in The Villages and the comparison is truly night and day. Of course, hindsight is 20/20 but I truly wish we had started our Memory Care journey at HarborChase. Not one moment passed where our father did not feel like a member of their family. For anyone looking for a home away from home, I strongly suggest HarborChase.

First, I want to say this job is 0/10 I do not recommend, everybody there is really messy and full…read moreof drama! Mark, Christina, & Charlene is very unprofessional, they walk or sit in they office doing nothing all day! Christina does not care if you have kids or responsibilities to take care of she will have somebody cover your shift before you even get to work without telling you then outta nowhere after getting everybody up in back into they rooms she sends you home! She doesn't know what she's doing they just gave her the promotion because someone quit! She is a big ole liar, she will do anything to get you fired to save her as*! Mark is extremely lazy, you wouldn't really see him leave out of his office unless corporate is there , he also don't know what he's doing! All the residents family members complains about him. Charlene don't do anything don't let her fool y'all, she "mop" the floor all day like she doing something. She be back in forth out of memory care all day to go smoke a cigarette! They left me on the floor with two new people during the weekend! Mark & christina never answers the phone for their employees and other staff members when we are in need of help!

Jurys still out on this facility. My father is currently in as a resident. I can't put my figure on…read morewhy I am uneasy about it. Maybe because I distrust doctors in general. They say he has a certain ailment but I wonder whether thats the real reason or they are just making it more so they can collect more from Medicare. I find that Doctors are the hardest to nail down and get them to make a decision and then to even explain that decision is like having brain surgery. The facility and nursing staff are friendly, they look a bit overworked at times.