5-6 months ago, I made a reservation for lodging with this establishment for June 18-22, 5 nights. I was given confirmation # 78366. I called every couple months after that to confirm this reservation. I also called June 17. I was told the reservation was still there and they also confirmed that we were getting government rate which was $99 per night. On June 18 at 8:39 am my cell phone received a 12 second message from the manager of this hotel, Amina Khan. She said she had cancelled our reservation as they had overbooked the hotel. I did not have phone reception when she left the message as we were traveling. Once I got reception, I received the voice mail she left at 10:23 am. We were shocked. How could she cancel our reservation? We were one of the reasons her hotel was booked that day and the rest of the week. We had our room there. They had our VISA card numbers and had given us a confirmation number. How could they do this? The entire town was booked. There were several events occurring in Sheridan, Wyoming on that same weekend. I called her back and asked how she could cancel. We had a reservation, she couldn't just take it away. We were driving there and had no where to stay. We would have to sleep in our mini van with 3 kids, parked on the street. We felt victimized and powerless to do anything. She would not let me say much but kept interrupting and hanging up on me. She hung up on me 3 times. She would not give me her full name. She said she would call the police if I bothered her. I have a right to be heard. How can she throw her customers under the bus like that? We will NEVER stay at any Wingate hotel again and they were our main hotel we use. So much for being reward club members with them. I called her again and a different person answered the phone. She found our reservation in the system and said the manager had cancelled it. I asked how she could do that. She said they were overbooked. I said that was their problem, not mine. She said if they got any cancellations, they could let me know but it would be at the $199 per night rate. What?! So that is what this is about. This manager looked at her appointments for that day and cancelled us because we were getting the government discount. She wasn't going to make as much money off of us so she booked additional guests at the $199 rate. Interestingly, the rate was $139 without the government rate when I called to confirm. I asked this girl how to spell the manager's name and this is how I was able to find out her name. I also asked this employee to give me phone numbers for other hotels in the area as I had no way of getting them. She gave me some numbers and I began calling. I was able to get into the Hampton Inn for tonight and Saturday and Sunday at a cost of $159 per night. At this time, I do not know what we are going to do the other nights. The town is booked. The cost difference is going to hurt us financially. I called her hotel again at 4:30 pm to find out who her supervisor was so I could contact him/her. The desk clerk transferred me to her. She asked who I was. I told her my name and asked who her supervisor was. She refused to give me a supervisor's name. She said, "I'm the manager." I told her, "I know you are the manager but you have to have a supervisor unless you own Windham hotels." She said, "You don't know that I don't own them." I then asked her what company owned her hotel. She said it was *** Inn and she gave me the address of her hotel. I told her that was the address for her hotel. She wouldn't respond and was loud and aggressive. She hung up on me AGAIN. To make matters worse, this manager never apologized. Cancelling someone's reservation is unethical and maybe even illegal. We were guaranteed a room all week. read more