My wife and I have stayed at this location numerous times over the years before the new ownership. We enjoyed the stay and the location, but last month we were in for a 5 day stay, on day 4 we need supplies, towels, toilet paper, you get the idea. If you have ever stayed there, there is a sign on the back of the door starting that they are required by law to enter every 3 days, so by day 4 with no one coming in we took it in stride and called the front desk and asked if we could have towels and toilet paper etc. The employee at the front desk was very apologetic and offered to bring the items up. I told her no, it was OK, I would come down in a few and save her the trip. I went down to get the supplies and there was another woman at the desk in the customer side. I was greeted by the lady at the front desk and given my supplies. The other woman chimes in, oh you're the room that didn't get cleaned, I said yes, we've been here 4 days and no one has been in. She replied that it was my fault, that they don't enter if there is a do not disturb sign on the door. We did have a sign on the door for 30 minutes the previous day as we came back from meeting friends and were cleaning up and changing, approximately 10:30 am. She began to berate me and blame me. I stopped and asked to just speak to the manager please. She replied that she was the manager. I told her she was rude and this behavior was uncalled for as I only came down for the supplies, I wasn't complaining or asking for anything special. She kept blaming me for the room not being entered, I pointed out that there was a sign that they were legally required to enter every 3 days, She became meaner, and insisted it was our fault the room wasn't cleaned. I tried I started to get angry, but kept my cool, I said I'm not here to complain or create an issue, we didn't complain that the door lock keeps sticking and we have to keep using the key card repeatedly, she rolled her eyes and told me I was lying. I said no it isn't working right, we had to keep putting our key in and out and wiggling the handle, she then blamed me for breaking it saying that is what would break the handle, but there's nothing wrong with it. I finally lost my composure and slapped the counter and said than you go up and look. She then ran into the back to get on the phone, I asked for the general managers card, when I looked at it, it turns out she is the wife of the general manager. She came out and starting barking orders at me and ordered me to leave the hotel, I said I wasn't leaving unless I was refunded the last of my stay. She refused because I had stayed in HER hotel and she was keeping my money. She then became more smug and threatened to call the police and have me removed. I told her I was not leaving until I had my refund, she threatened again to call and I realized it was better if she did so I could have the officer verify we have done nothing to the room, just in case she wanted to charge my card on file, So I sat down and waited for the police, contacted the customer service for Wyndham, they called her where she stepped into the back office but was still audible in the waiting area. They come back and inform me she does have the right to ask me to leave, that the location is privately owned and the owner is who she answers to after her husband. No one would give me the owners name. I got a report number, and sat down to wait. When the officer showed up I identified myself, gave him my ID and he talked to both of us, while he was talking to her I spoke with some of the employees. I recommend doing so yourself if you doubt anything I've said, she is not well liked was referred to as extremely rude and always has the need to be right and in control. The officer returned and I was told we had to leave, they had no reason to charge me but she wanted me to leave, so I asked him to accompany me. The manager stopped me and said they were working on my refund. The officer, went with me upstairs and I showed him the door lock wasn't working properly, had him enter the room where my wife was had repacked for us, I showed him the room was just in need of a cleaning, and no damage, no theft, I then showed him the sign saying they are legally required to enter every 3 days. We went back downstairs,the manager said I booked through booking.com and she had called them to get my refund, I verified 2 more times that I did not need to call and she had called, so that it was on camera and so the officer heard it. And then we left. A month later booking.com never received a call, the hotel is denying the refund. The general manager Paul's wife is a horrible person, rude and extremely unprofessional. This makes the hotel a very bad place to stay. Go up the road 1000 ft further and stay at the Holiday Inn express, I stayed there just last week and they are fantastic! Trust me, if you have an issue, you'll be blamed for it read more
