What a great hotel! Everything associated with this stay was simple and wonderful…read more It was easy to make the reservation online. You can choose to prepay and get a slightly lower rate or make the reservation and pay on arrival. If you have a free Drury Rewards account, you also get a slightly lower rate. The hotel is easy to find and basically right off of the highway. There is ample parking and the lot was well maintained. Check in was quick and easy. Even though we prepaid, they still ran a card for the $50 deposit. The hold on mine was released about 12 hours after checkout. The front desk associate was incredibly friendly and helpful. we were even upgraded to a suite! One of the things I love about Drury are the meals. The evening reception the night we were there had pulled pork, coleslaw, hot dogs, baked beans and salad. You could also get unlimited pop and three alcoholic drinks. Staff was very attentive in keeping food full and the area clean. Our room was large and spotless. When we entered, there was a chair, pul out couch, tables and a tv. the center hallway had a counter with drawers, a sink and the microwave and fridge. The bathroom had a spacious shower with pumps of shampoo, conditioner and body wash. I was impressed with how comfortable the beds were! We had forgotten toothpaste and the front desk was able to give us a small tube free of charge. The pool area was clean and well maintained, but fairly small. Overall, a wonderful stay and definitely a hotel I would stay at again.

We were attending a convention in Sharonville and were happy to see a Drury nearby. They are…read moretypically our go to since they have complementary breakfast and happy hour and popcorn. This location is a little bit different than others that I've stayed at. We booked a room with 2 Queen beds. Please read this entire review in order to be completely fair to this location. First the not so good: Our room was not 100% clean upon check in. We arrived late and so by the time we got unsettled I'm ready to call into bed, we realized one of the comforters had a blood stain on it. We were told that housekeeping leaves in the afternoon and so they couldn't provide us with a clean comforter. Next, this is the first Drury Inn we have stayed at that stopped popcorn by 8 PM. Every other one has had it going till at least 10 PM. Families like to have movie night and/or grab a bag after playing in the pool or relaxing in the hot tub, this location promptly stops at 8. If they have any extra popcorn, they do bag it and place it on the counter but they go quickly. Typically, I bring microwave popcorn to hotels but I can always count on Drury until this stay. Next, cabinets in the dining area are pretty filthy. I think this is just more of an attention to detail that I notice. Last bad experience: the exit doors kept getting propped open by contractors reserving meeting spaces. In our short three night stay, I can count on both hands how many times I removed stones from the doors. Lastly, the coffee station is in an incredibly awkward spot. I would venture to say most people reserving rooms are adults and they like their coffee. The station is awkwardly set in the middle corner of the breakfast area which creates a traffic jam in the morning mornings. Give yourself extra time. Now onto the good...no GREAT: Armani was at the front desk when we reported the dirty comforter. She handled it with the utmost professionalism and courtesy. I could tell she really felt bad for the experience and wanted to make it right. Next the food area is kept well cleaned and they have a great variety of food. I love that they offer real half-and-half for creamer. Next, when we reported the stones in the doors, management did a perimeter check and ensure that the contractors renting the meeting space were instructed not to do it again. When they ended up doing it again, they actually discontinued the contract and blacklisted them so that they're not able to come back again and rent the space. I love that security is important to management, too! Back to the popcorn. There were some rowdy kids in the pool one evening when a few of us were soaking in the hot tub. A staff member came in and without saying much could understand that a couple of the people were very uncomfortable with the level of noise of the kids. The parents sat outside while the kids were rambunctious inside. She actually went over and kindly told them that they had to be with their children because they were all under age. She brought peace to the experience which was a really nice way to end the day. Next, I really liked one of the speakers at the convention And so I ordered a book to be delivered to the hotel. I put my room number on the Amazon order assuming that it would be left there or that they would notify me when it was delivered. It was probably my fault for not going and checking but we were so busy with the convention I'm nearly forgot and left the book behind. I called the hotel and not only did they find the package but, and I don't think that would happen for everybody but I'm sure thankful it happened for me, a manager was willing to return the package to a UPS store for me. He texted me and I was able to give him the return shipping label. Talk about outstanding service! This specific individual was Andrew and he deserves all the props for making this such a solid experience for me. He didn't have to do that and quite frankly I didn't expect him to. This was definitely above and beyond my expectations! Back to the popcorn, an employee Was kind enough to hold bags for us on the last night so that when we came back late from our convention, we were able to enjoy some popcorn. I really appreciated this gesture because you know it was important to us as guests. Also, we were Pleased with how they dealt with the soiled comforter. They offered to change rooms but when it was so late, and I was rather upset, they gave us a discount on other two nights. That was greatly appreciated and handled the right way. I can't imagine the employee who left the bloody comforter will ever do that again. Next really nice thing, the Jim: we had some equipment malfunctions early on this day but they were fixed quickly by a technician and we were able to use the gym daily. I really appreciate how fast they tried to make that right. Even though a lot of things went wrong, this Drury location exemplified how to make things right when things go wrong. I would not hesitate to stay there again!

This has to be one of the best Spring Hill suites for sure. Wonderful customer service-they obliged…read moreto late check out as well. Breakfast had many options. For me it's the cleanliness weights everything else. This property is beyond clean. You see ppl cleaning literally all day. Lovely lobby. 5 stars all the way. I hope the can maintain their standards.

This is a terrific hotel that is a little Northeast of Cincinnati…read more Nice area. Modern, clean, well designed and esthetically pleasing rooms and public spaces. Great breakfast that is included. And a very friendly & accommodating staff. All at a very reasonable price. I wish I could find such a place wherever I travel.

Best hotel I've stayed at in Blue Ash. Was better than the last time I was here when I stayed at…read morethe Embassy. Room was comfortable and clean, the bathroom could've been cleaner though- there was hair on the floor and all over the shower upon my arrival. Love a king bed room and didn't even have to ask for it lol. All the staff was very friendly. Was in the conference room for two days and the banquet staff was awesome. Ken was excellent! There was a young girl that was great too. Lots of seating in the lobby and plenty of parking. bar was overpriced, even for a hotel bar. A bud lite was $8 plus $1 tip, highway robbery. Bar was definitely better at the Embassy but that's it. Other than the bar prices my only complaints were that the doors were locked if you used the stairs. Like I walked down the stairs from the floor my room was on but couldn't get out into the hall? I ended up walking down to the first floor and using the exit door and walking outside. Also, no complimentary bottled water in the room. Maybe the HGIs don't do this, but most hotels of similar calibers do. Would be a nice touch. Overall enjoyed my stay and would definitely rebook for when i'm in Blue Ash/Greater Cincy again.

This is a 1.5 star review. This Hilton Garden Inn has been a chronic underachiever for several…read moreyears. On a Thursday night at 9PM there were only nine, count'm 9, cars in the parking lot. Restaurant is closed ... and has been mostly closed for two years. Bar is only open Monday, Friday & Saturday. Breakfast? Hampton Inn does a much better job. Essentially pre-cooked egg-like things, sausage links and potatoes, all from the freezer aisle of the grocery. Oranges; no bananas. No bagels. No English muffins. Just white bread and wheat bread. The cereal choices are all sugar-laden kids cereals. Not a single adult cereal offering. No decaf. Clean. WiFi was inop upon 6PM arrival. It started working sometime overnight.

Rooms were well appointed and comfortable. TV was not mounted to the wall, unsafe for those…read moretraveling with children. Decent water pressure in shower. There's a parrot in the lobby that's been there over 30 years! Breakfast offered a lot of options. $20 seemed high, so only purchased one day. Orange juice was either bad or spiked with champagne as it was fizzy Nice staff and improvements are being made to property. Convenient location.

I usually don't leave hotel reviews, but I don't want any one else to be surprised. It was clean…read moreand the employees were friendly. But even though the price seems reasonable, it really isn't. The price doesn't include the $19.95 breakfast buffet. The buffet was not as nice as those in equivalent neighboring hotels. There are equivalent hotels charging around $30 less and offering much better buffets for free. They advertise a restaurant for dinner and a bar. Maybe in the past. Oh well, I come to Cincinnati a couple of times a month for doctors appointments. I have stayed in many different hotels and this is the only one I have been greatly disappointed in.

Traveling as I do I have stayed in Holiday Inn's and Express versions all across the country and I…read morewould put this hotel at or near the top. Why? It is well managed and the staff was amazing for the full week I stayed here. Every time I entered or left the hotel the front desk staff would welcomed you upon arrival and say bye when you left. The first three days had a very sweet your woman who always had a beautiful smile to greet you. It makes a difference to see someone enjoying her job and she was good at it. Wish I got her name to give her some credit. They also had a wonderful woman working the morning breakfast buffet. Another welcoming person with a smile each day. Even the cleaning staff were great. This is a well run hotel with great decisions made on hiring and training. This from a guy who is in the Quality Profession for over 25 years. My room was clean and spotless. The halls smelled new and hotel looked that way. They also have a good size pool. This would be my go to hotel in Cincy area.

The room was good. Clean and ready. They have the ability to skip the housekeeping that I like…read more Staff courteous. Check in quick. I'm fairly sure, however, that the coffee was made from yesterday's grounds and the turkey sausage was cut from a roll of recycled play doh. Don't do breakfast here. It is food only in the mechanical sense. I cannot imagine a worse cup of coffee. They really need to up their breakfast game. I may have slept at a Holiday In Express but I certainly won't eat there.

Do it! It's a good choice. Would love to stay here again and absolutely recommend the hotel. The…read moregiant open atrium was appreciated and the seating was inviting and just down right cute. Overall, the stay exceeded expectations. The staff was amazing, the room was clean, and the bed was beyond comfortable. So happy we chose this location. I was initially hesitant after reading some of the reviews, but I am glad I gave it a try. The first evening, we attended the manager's reception, which was nice, though it could use a little improvement. Let's throw in some cheese. Breakfast was great, especially the custom made omelet with sausage, jalapeños, onion, cheese, and spinach. They had an awesome breakfast spread overall. Really appreciated the early check in (room was ready via the app) and the late checkout. As a Diamond member, I loved the "princess parking" reserved for Hilton Honors Diamond guests but there was plenty of parking overall. Not to take away from anyone's experience, but honestly, this was a great stay so surprised at some of the reviews. If anyone needs a recommendation, we stayed in room 525. I didn't get in the pool but they have a nice pool and fitness center. Maybe next time. It's a good choice. Either dinner at the hotel or dive to a nearby restaurant but friendly staff and a great choice all around.

I visited Embassy Suites by Hilton Cincinnati for the first time in August 2024 with a friend. We…read morecame as fans/spectators to watch a major tennis tournament in Mason, Ohio My hotel stay was a 3.5/5 experience but still an overall good stay. The complimentary ("free") breakfast buffet is solid that includes cold and hot options from omelettes, sausages, cereal, toast, waffles, and tea. I enjoyed the breakfast here on my 2nd day since I arrived in the afternoon on my first day so I missed the continental breakfast on that first day. The only issue at this hotel were the elevators did not work during my 2 day (1 night) stay so take note of that if you have alot of bags to carry. Apparently, their elevators have been out of service for a long time. I didn't mind using the stairs at all but when we arrived to check-in, after a 3.5 hour drive, we were tired and just wanted to use a working elevator. The hallways are long as this is a big hotel so be ready to walk. HOTEL ROOM -- I shared a non-smoking room with my friend that had 2 double beds. We got the tennis discounted rate of $189/night which is a very fair rate. Overall, I had a decent stay over 2 days (1 night) with a buffet-style free breakfast. I recommend this hotel if you are in town for the Cincinnati Masters tennis tournament in Mason or if you're just visiting the city in general. However, the elevators may not work. **** GOAL of 150 reviews in 2024 - 88/150 total reviews in 2024 - 737 total overall Yelp reviews - Reviewed on 29 September 2024

I stayed here recently when I needed a last minute hotel room because of a family member in a…read morehospital nearby. I didn't check in until midnight and was out of the room by 7 a.m. The room was clean, the bathroom spotless and the check in & out quick. There is large variety of breakfast items in the lobby. Coffee, juice, waffles, yogurt, bagels, etc. Overall - it was a decent stay.

Old. Needs renovation. My tv was broken, the bed was worn out, no access on the other side of the…read morebed because the a/c unit blocked the way. Bathroom door very difficult to operate. Parking lot light aimed up directly into window. Food was gross, hotel front desk lacked hospitality and had difficulty with language. Only skim milk, even asked if they had any in the kitchen. I stay at Home2s all over and this is not one I'll return to.

DO NOT STAY HERE. ZERO security. DISGUSTING ROOMS. Our room key didn't work, and I told them I…read moreneeded a new one. They just asked the room number, didn't ask for ID, or verify the name on the room and just handed me a key. This happened with three different staffers I hadn't seen before. Grimy, disgusting, a real SHAME on HYATT as a name. We were shocked by the state of the dirty lobby, dirtier rooms, and the disrepair everywhere. If you like air conditioners that don't work, and cleaners that don't clean worth any sense of a just an average clean, then you'll love it here. Don't forget, there's no water at breakfast, because their ice machine doesn't work, and there's no soap in the men's bathroom no matter how times you let them know. UNBELIEVABLE.

I would give this zero stars if I could!!! Please don't stay at this hotel…read more.. I have been a loyal guest/customer of Hyatt for many years for business and family travel. I had the misfortune of booking a room at the Hyatt Place Blue Ash Cincinnati, OH. People should be warned not to stay at this hotel. We had issues from the moment we pulled in the parking lot. 1. Parking lot and front area roped off for pavement painting. Not just one day but all 3 days we were there. Typically a hotel post a warning about this. 2. Had to be switched from our first room about four hours after check in because the toilet did not work. 3. The side door that is supposed to be locked for security was never locked. It was only locked after I went and complained about this being a safety issue. 4. We had to call back down stairs because of issues with the water in the shower of room number 2. I asked for a manager again at this point but as for the entire stay the "manager" was MIA. A gentleman came up and said he would check the plumbing issue and get back with us. He came back up stairs with another key card . I said we have to move again. He said no use this card to shower in your original room. So use the restroom in one room and go down the hall to shower in another. It's beyond ridiculous. 5. Other things such as missing hair dryer that it took an hour and two trips down stairs to get. Tried to call the manager from table desk phone but it was missing the phone cord. Trash was all in the grass front and back of hotel. A silver bucket of nasty green water which had been sitting there forever. Trash filled to the top in the pet area with the doggie bags. Cigarette butts littered everywhere. The desk in the room was dirty with something black and had not been cleaned well. Food in the floor on the first floor hallway exit door that had laid there. The stench of "smoking" on the fourth floor was over the top. I tried to speak to the manager at the front desk and on the app on text. I was ignored. I was told the plumbing couldn't be addressed because they had no one in maintenance there. I reached out to Hyatt by phone the day of check in. They told me to they would note this but try to work it out with the hotel manager. I then emailed Hyatt yesterday with photos and keep hearing the issue is being escalated. It's been four days and no one can address this??? So not only have Hyatt hotels gone extremely down hill but so has the "customer service". I don't want anyone else to waste hard earned money at this hotel. Had we not been crazy with a family wedding and pressed for time I would have changed hotels immediately. Not that I could have gotten any assistance with a refund to check out.

Great hotel staff really nice really cleaned room really good breakfast well recommended hotelread more

We needed a place to stay by the convention center while being in town for HorrorHound Weekend…read more With most places already booked up, Tru by Hilton was one of our few options that looked decent enough. We were very pleasantly surprised with how nice this hotel is! It has a very modern, trendy vibe and the decor everywhere is just so cute. It was also just a couple minute drive away from the convention center, so it made for a convenient stay! I honestly can't think of anything negative. The staff were friendly, the rooms were nice and clean, and they had a nice selection of free breakfast items in the morning! If I ever saw Tru as an option while hotel-searching, I would absolutely favor it over others. A great option while staying in Sharonville!

For just one night this worked out very well. Platinum parking is up front by the door. The lot was…read moredarker than expected when arriving at night. The location is popular among amusement park fans with nearby Kings Island 15 minutes away. Friendly staff checked my family in and provided card keys. The lobby was attractive. Like other Hilton Gardens breakfast is provided at a fee. The accommodations were comfortable with no issues in the room. Everything worked and was clean. I also found the hotel quiet. When checking out I looked over breakfast and it looked good. Made to order omelets are available. Coffee is free of charge. I would absolutely return and enjoyed the value of the property. 4.5 rounding up.

Stayed here a couple nights and was not disappointed everything was clean and the staff was…read moreaccommodating. Would definitely stay here again.