This was my first time doing the Holiday lights tour with my family. We opted to rent the bigger…read morebus. Our driver went over all the rules once everybody was seated and explained where we would be heading to as well as the stop they do at a gas station in the middle of the tour which was nice because we had a lot of children on the bus. They also let you bring drinks and snacks on the bus. The bus itself was clean and spacious. We went a few days after Christmas and the only down side is that some of the displays were already down so it felt like we didn't get to see a lot. Another thing was the windows kept getting foggy but thankfully they had squeegees available which we had to use every few minutes so that was annoying but also we know it wasn't their fault. I would definitely use this company again, but will opt to choose the date before the holidays are over for better festive experience.

We do this holiday lights tour every year, and this year was one of my favorites. Our driver was…read moreEXCELLENT. Very friendly, informative, and efficient. We went onthe standard tour through Northwest Omaha AFTER Christmas, and again, the best time to go because light are still on and less traffic. This bus, the Haley, was perfect for our smaller group this year. I will continue to recommend this company because they're tried and true, and the accommodations are at the level of the price they ask. Looking forward to doing more rides in the future.

I'm a Hotel Sales Manager with a large, well-known brand of worldwide hotels. I have worked with…read moreSteve at Elite for about the past 8 years now. What a pleasure to work with! He is a great negotiator and consistently seeks THE BEST available accommodations-- at the best possible rates ---to meet not only his clients needs---- but their expectations as well! Since the beginning of our working relationship, I have found Steve to be very fair, honest, and GENUINELY kind! In my many years as a Sales Manager.....I can honestly say that unfortunately.... in this business...it's hard to come by a really "genuine" and caring Tour Operator that has their customers' best interests in mind. Steve is the kind of Tour Operator I WOULD WANT if I were touring and would be my FIRST pick if I had the time to do so! No question....Steve is truly devoted to the satisfaction and enjoyment of Elite's many tour clients! Good for you Steve! Keep it up! That's what we are in this business for! Always a pleasure!

Me and my daughter took a tour to Washington DC. We had an excellent adventure that she will never…read moreforget. Great time and memories were created.

Great customer service, professional and knowledgeable staff who offered great suggestions. Easy to…read moremake in-person appointment or work with their staff via phone.

Replying to the feedback from my review I posted Wednesday. Dean emailed me back within a day on…read morethe first email. I emailed him and got nothing for 48 hours. since it was a Friday I called the agency. I asked why I hadn't received any response and that is when he was quite condescending while we were talking about my trip. (this was after he told me I hadn't given him enough details so that's why I hadn't heard from him) I told him in my email that I had never done this before and I would need a lot of guidance. Then he did give me some choices and we emailed a few times. my last email I sent I did give him dates that would work and what else I was wanting and told him I would be sending our information in the mail. I sent our information out and a note with it asking what else did he need? what were our next steps. I never got a response. 2 weeks after my last email I posted my initial review. I hadn't heard from him in 2 weeks. He called me within 5 minutes of me posting. Asked me if I was still interested in the trip. I said no because I switched agencies. He then asked ME when he received our information I sent. I saId you should have gotten it at least a week ago. He then said it must have been overlooked. And by the way, I sent the information for both of us traveling. The statement that I didn't is untrue. the fact that you are trying to put a bad experience with your travel agency on me, the customer, is ridiculous. I have been honest about my experience, or lack of really, and instead of trying to turn it around on me, you should look at how to not let it happen again to someone else.

We celebrated our family Christmas here. There were about 20 of us and we had a blast. The first…read morefloor was equipped with a full kitchen and eating area large enough for all of us to sit and eat comfortably. The kids played upstairs while the adults hung out downstairs so was great for the noise level. Fully equipped with free wifi, direct tv and hotel-like amenities (how can you beat a free homemade continental breakfast?) When the kids got restless we went outside and played in the treehouse, walked to the pond and enjoyed the teeter totter. The owners have thought of everything and provided it! We will definitely be back!

My family and I stayed in the treehouse campground in late May 2016. Kids were 10, 8, 6, and 4…read more The experience was unforgettable for all of us. The kids enjoyed the tent and camping. They enjoyed the vineyard grounds, tire swing, and play area. We also went fishing and caught twelve fish from sunfish to walleye. The campground is supplied with a tank of water for cleaning or other nonpotable uses. There is a ton of firewood with the fire pit. There's a port a potty. Dean and Nancy have thought of everything. Plus, there is NO ONE around. It's your own private Iowa. There is golfing but our kids brought baseball and football stuff. The big area was huge and they filled their days with sport. Glidden is nearby for swimming. Groceries are 15 mins away. We loved our stay was outstanding and we will definitely be back. By the way, Dean and Nancy are phenomenal hosts.

We booked this company in Sept 2017 for our wedding. When they asked for photocopy/fax of our id…read moreand credit card, we declined and asked to cancel. They refused (it was within a short window before the event, but so was the entire booking) and charged our card. We refuted the charge and somehow with the wedding events, missed the fact that they ended up stealing $1700 from us. Total fraud.

These busses provide maximum and cup holders. But do to the snow the floors are slick because they…read moreare wood. You have control of the air and the blue are aesthetically pleasing. Although greatly appreciated for the luggage holders above the seats it could be a little bigger. The bathrooms are very clean but because it is a bus there is no running water (hand sanitizer is the substitute).

We hired this company to transport our team around Des Moines from hotel to office to dinner…read morerestaurants back to hotel for two days. The first day the driver asked one of the passengers (who is from out of town) where we were going, as if the company did not have very detailed itinerary instructions. That night our scheduled departure time from restaurant to hotel was 8pm. At 7:45 the driver entered the restaurant and announced that he was leaving in 5 minutes. After paying the bill and rounding up my colleagues we were outside by 8:00, but he had already left! So in addition to the $2,500 we paid this company to transport us, we then had order multiple ride share services to get us to the hotel. I strongly advise against hiring this company if you need reliable transportation.

Very clean beautiful buses! Took a recent trip with them to San Antonio and had a blast. Drivers…read moreare execent and sales staff was very responsive. Could not of asked more.