Overall incredibly disappointing, would not stay here again. While the wallpaper and furniture was pretty, the staff was not welcoming - we were shocked by their lack of hospitality, limited food at breakfast, and bad facilities. Needs new management
Upon arriving, nobody was there to receive us. Stood outside until staff returned to the home.
Asking for directions to get to London on the bank holiday received a scoff - "on the bank holiday? You're out of luck" when in fact several busses and trains ran on that day. While in the common room we overheard a conversation on the phone between the manager and a caller asking about room availability. After hanging up the manager was mocking the caller's questions to another staff member. Rude and unprofessional. Breakfast was limited and much of the food is already gone after the first two rooms (out of 5) finish eating. Asking for more fruit received a frustrated "I'll ask" , and no fruit was given. Granola was available although it was sitting out on the shelf and did not appear fresh. Felt uncomfortable and unwelcomed.
Aside from the rude staff, the water pressure in the shower was incredibly weak, the bathroom was very cold as it is not heated, and the toilet needed to be flushed four times for it to work. read more
