I was very pleased with the courtesy and professional service I received from this Franklin…read morelocation of Family Physicians of Johnson County. I had called my family doctor's office near Greenwood to see if I could schedule an appointment with the doctor, but when told she was on vacation until the next week, I was referred to this location as an alternative to waiting for my doctor to return to practice. The office even went ahead and secured a visit time the next morning for me to get my congested sinus problem looked at. Located just west of the hospital in Franklin in the Professsionals building which is clearly marked with the address to identify it as being separate from the hospital, my wife dropped me off at the entrance and I was cleared through Covid protocols and soon headed back to the check in location. I identified myself and was asked to wait for just a few minutes. I was pleased that the Dr I was told who would be helping me greeted me and I was taken back to a room. Because it was quickly determined that I was basically having sinus problems and some hearing loss due to allergies, no infection was detected, one of the assistant staff walked me through using an ear cleaning procedure (Just to eliminate any possible contributors to the hearing loss) which helped. I was also told how to use inhalers properly (not like I had been taught as a kid) and given notice that I would have some prescriptions at my local pharmacy to pick up to manage my reactions to the allergies. I was in and out in a very timely manner. The prescriptions were already called in and were being filled by the time I got back to my local pharmacy. Everyone I dealt with was upbeat and helpful. I wish all clinic and hospital visits were this efficient. One of the best if not THE best check in and processing I've experienced. Despite the troubles that many places are having during the pandemic, FP of JC is a beacon of how things should work. I am already noticing improvements after just one day. No problems using the tools they suggested for ear and sinus maintenance and I got a great night's sleep. I have a follow up scheduled in 2 weeks just to be sure there are no problems lingering and no signs of infection as well. I appreciate their working to fit me into their schedule on such a short notice for something that probably wasn't critical in nature. Thanks to all the folks who helped me. For your skill and attitude, I give you five stars! Review #3807

Discriminated against by doctors and staff based on files alone. Passed along from doctor to doctor…read morewith multiple weeks in between before answers were given on if that doctor would accept a new patient. Had to follow up multiple times as no one followed up or return calls. Unbelievably humiliating experience and a complete waste of my time. Look elsewhere for good and equal service

This place is home to a few pediatricians. They have a decent sized private parking lot and a very…read morecolorful waiting room. What I noticed most about the waiting area is that there were no toys, play areas or even televisions. This is one of the first places though, that I actually was present while they sanitized the waiting area. The staff there was very nice, from top to bottom. I am a very punctual person and one of my main gripes with the place was that I was not called back until 15 minutes after my scheduled appointment. I understand that things happen, but I like to stick to my schedule. Outside of not meeting my appointment time, this is a great place to bring your child. It is easy to get in and out of and my kid is very comfortable here.

My son has been a patient here for about the last nine years. Overall, they're very caring and…read morethey're very helpful. However, we had some issues with billing due to behavior mental health. They do not provide behavior mental health services they referred us to Riley. However, at my son's Physical every year, they ask questions about medication that he's on and how things are going. And then consistently charge us an additional charge. Whereas they do give us paperwork stating that if he is seen for anything "additional" that is not the physical at that appointment, we will be charged for it, they do ask questions that lead you down a path. I'm not sure how they expect me to answer questions on his overall well-being and medication's that he's on and not be transparent about behavior mental health as well. Overall, the office staff has always been great, but they have no problem charging you for things that might be ethically questionable.