Ordered glass for a business they told us it would be 2 to 4 weeks. 1500k down payment | called…read morenumerous times after two weeks. I was never able to talk to anyone that worked there just their answering machine company. They told me a person would contact me. This never happened. It's been 2 months and nobody has ever called or contacted me, just a text. Now I have to dispute the charge because they won't credit me or even have the nerve to call me back to resolve the problem! Please don't use this company they will steal your money!!

Driving around and a pebble cracked my windshield. Luckily it's covered under insurance, they were…read moremy appointment glass repair. Prior to going I called them to confirm my appointment set up by my insurance. They confirmed one address in Katy, but when I got there they told me I was at the wrong one -__-. I had to drive about a half hour away to their other location to get my windshield fixed. Once I arrived they started on my car promptly, the only issue was the miscommunication in the beginning. My windshield looks as good as new!

We had all of our windows and patio door replaced in 2011 and they did an amazing job. What I love…read moremost about Window World is their lifetime warranty. Since that time, we've had two windows replaced because of streaking between the two pieces of glass all covered under the warranty. This year, one side of the patio door had streaking, but instead of replacing the one door, they replaced both doors as well as installing a new frame. We have lived in the house for 36 years and I wish we would have replaced the windows and the patio door sooner. Our electricity bill reduced substantially and the house is much quieter with the new windows. I would highly recommend Window World.

Had to cancel them coming out to give a quote. gave them several days advance warning. I explained…read morewe had a family situation and would be putting off getting new windows for the foreseeable future, maybe a year or more. so, we have received 14 phone calls from them since February 1 asking when we want to reschedule. Sometimes more than once a day. when I talked to them, I told them we weren't going to reschedule as we were not going to move forward with new windows in the next 12 months. and still they call us, over and over and over. I usually ignore the calls, but I do answer occasionally and tell them again, we are not interested, and they say they will take us off their list. and then I get a call the next day. tried blocking the number but they always find a different number to call me from. I am so sorry I ever called them.

This is more of an information review…read more I reached out to Window Pros of Texas to see about having a window in a door replaced. The companies response was that they ONLY repair their OWN windows and have a minimum of 3 windows. Put that in your site and state that clearly. I wouldn't have wasted your time or my time.

Excellent service - they replaced a window they had installed which later had some condensation at…read moreno charge and recently sent Jason down to Galveston to show our contractor how to reinstall the windows after we had our siding replaced - again at no charge.

Sometimes installing windows can be a pane, but Houston Window Experts makes it easier than…read moreexpected. I used them twice for different houses, so that alone is a testament of my good experience with this company. On my latest install, they were professional from start to finish, although not perfect in some areas (more on that later). I'll start with the issues, and then close with the positives. On our first house, I encountered some disappointing challenges during the execution/installation phase. Our garden was trampled on, one of the windows were installed on the wrong spot, and a light fixture was damaged and the crew tried (poorly) fixing it without notifying me (all caught on CCTV). With all that said though, the company stands by doing the right thing and resolved everything on a timely manner. How it was handled was much appreciated and influenced me to use them again and refer others. On our second house, almost everything went smoothly. All windows were replaced in just two days! Just encountered a minor hiccup when a wall was damaged and a worker claimed it was pre-existing. Luckily, I purposely took before-photos and was able to provide evidence that it was not pre-existing. In the end, it was fixed within satisfaction. As for the positives, I really have to give credit to Milton, the supervisor on the second house. He was very professional and accommodating. On one of the windows, he found water damage and pointed it out to me instead of trying to cover it up. The damage and source were all fixed. Seriously, he could have moved on and I would have never known! All the windows were installed to my satisfaction. Few minor quirks remained, but possibly due to the window manufacture (or so I was explained). Also appreciate how floors snd countertops are covered to prevent/reduce damage and dust. I recommend this company. Here are some tips before using them (or any other window company): - Take lots of photos of each window before the work starts. Ensure to get several close ups and different angles of the trim and corners, both inside and out. Ensure good lighting for a useful photo. - Check with your HOA to see if it's the window replacements are allowed. Some care about colors of trim and grid vs non-grid. - Expect the order to take several months to come in. Get your quote early if it's a house you plan on moving in.

Don't look elsewhere. They are brand neutral, knowledgeable, skilled and experienced. No mess,…read morequick and courteous, honest and fair.

Honest and fair price compared to other places I'd contacted. Pleased with the replacement of…read morepatio glass that was damaged from a weed-eater projectile.

Great service. Hard workers. Very clean and great job! Perfectionists to make sure pane of glass…read morewas clean.

Hector and Eddie do AMAZING work! We've used them for multiple projects -- flooring, kitchen work,…read morebathroom remodel. Super responsive, emails and pictures nearly every day with progress reports, and they meet timeline and budget. The workspace and adjacent household are kept in immaculate condition, and the post-job cleanup is thorough. You cannot ask for better than Haro. We've had multiple contractors over the years, and Haro is clearly the best.

Paid around $90k materials, and labor to have white polish limestone tile installed on the floor of…read moreour downstairs. Return to find everything covered in dust including the floors. Mortar splashed all over baseboards and doors. Areas with no caulk. Some areas with caulk were done extremely sloppy. There were uneven cuts around corners. One side would be a certain thickness and then another side would be another thickness. Worst of all they did not wipe the grout off properly from the tile. They left grout to sit on the tile and grout had etched our brand new limestone floors everywhere. They also stained it in many places too. Eddie had the guys come back and try and get it out themselves, but we're not able to. So the guy that we paid to professionally seal our floors, Eddie had to pay $4000 to polish and restore our floors. However many of the stains and etching still not able to get out! We are glad that Eddie one of the owners forked over the money to make it right. Eddie does seem like a good guy and he is professional, but his subcontractors just seems very amateur. we have had lots of marble tile installed, and I have never seen our marble etched or so many imprecise cuts or lack of caulking. They installed tiles with big chips in them without thoroughly inspecting. They couldn't even get a transition, right . The wood transition in our bedroom doesn't even match the other transitions. This is very amateur. I've never had a contractor not be able to match a stain. This is very basic knowledge in the industry to do. And he was asking me how to do it as the homeowner. I thought that's what I was paying you for. Also, they left empty soda cans, just laying around in our kitchen. Tile and debris from the dumpster just laying all over our driveway. All in all, this was an awful experience. The final product is acceptable, but there's still a lot of flaws. And of course, the time and money that it took to rectify the situation. I regret hiring this company and wish that we would've hired someone else . I recommend finding a company that has its own in-house installers and does not use these subcontractors.

They were wonderful. Great over the phone. Very professional and done an amazing job at a…read morereasonable price.

Great at replacing double pane windows that have cracked or lost their seals. Quality work that's…read morefast and dependable