Assuming Windows By Wise to be a good reputable company, we made the mistake of honouring our side of the deal by paying promptly on completion of the work, despite pointing out a few issues to the installer on the day.
We phoned the office the next day to confirm that a couple windows were not correctly aligned, a sealed double glazing unit still needed replacing and a couple of window locking mechanisms needed fixing in June 2017.
Sadly, this set the precedent for the next 5 months of simply appalling after sales service. I would phone, they would promise, then nothing happened. They never had the common courtesy to return phone calls, clearly hoping the customer would just get fed up and give up.
Finally after 5 months 2 fitters turned up at the end of October 2017.....without the parts to do the job!!!! This despite someone coming out in August to assess what was required and us confirming in an e-mail.
I would never recommend them, but if you ignore this advice, do not part with any money, certainly not on the day, until you are satisfied that the work has been done. read more