The product is of good quality but the customer service is shocking. There was a serious lack of communication, which left us with a kitchen we didn't expect.
We were mis-sold plans which Howdens in Southsea said they could execute but were later told this wasn't possible, after work had already commenced.
Even though the kitchen was measured on an initial visit, the permanent fixtures were not taken into account and we had to buy new equipment to make up for an incorrectly measured kitchen.
When the work was meant to start, Howdens hadn't even sent our contractor the kitchen plan. This delayed the start date.
When notifying Howdens of our concerns, we were told these problems should have been raised sooner. However, these only became apparent after the kitchen was installed and nothing was communicated to us by Howdens. We are not mind-readers, after all!
We will be taking our custom elsewhere for future house projects.
We would advise people to stay away from this business if you want a smooth job and clarity throughout read more