Ordered window and front door replacement Oct 4th. Once you sign contracts (1 for window 1 for door) you are left pretty much in the dark. Guy came couple weeks later to measure--from date of measure it is supposed to be 4 to 6 weeks for fabrication and installation. My door is smaller than standard and needed to be fabricated to spec. The six week mark I had to call for status--found out window was ready but supplier of door hadn't even started making it. Was given Dec 18th date. Week of 18th again reached out to find that WW still didn't receive the door so can't schedule install and likely will now be January--and oh by the way, there are four customers ahead of me. If I had gone with Lowe's this would already be done. I have zero faith in Window World to do a good job with install since they lack adequate oversight and control over their vendors and schedule. Even though both items are separate contracts but "one job" even though the window is ready, WW has to wait for the door. If this company appeals to you, nail down dates and don't just accept their terms cause now I am at their mercy. I cannot cancel and have already prepaid half. read more

Window world's installation crew left my house a couple of hours ago and I'm feeling nothing but regret that we hired them. The windows have rough cuts and wonky corners. I found bits of metal and plastic and broken glass and trash all over my yard and a beer bottle behind my shrubs. Just awful. Maybe even lawsuit awful. The only competent person we worked with at WW was the sales guy. Next day: the more I look, the more awful it gets. Gaps in the exterior wrap, super messy caulking. This is a very sloppy installation. It looks like a bunch of drunks did it - perhaps young men who were drinking HEINEKEN all afternoon. Following week WINDOW WORLD SENT THE SAME GUYS BACK TO FIX IT!?!? They showed up unexpected!!!??? Oh hell no. I sent them away. - This was after we told them IN WRITING that the 9/2 crew was not welcome back. Go drink Heinekens at a bar, not my house. I mean really!!! read more

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My next-door neighbor, bless her heart, hired this crew to install new windows in her house, thinking to save a few bucks. I watched in horror as the installation crew (literally) tore through the job in a couple hours, in the process tossing piles of debris indescriminitely into my yard and trees. They also took the liberty of butchering my mature dogwood trees by hacking them, snapping, and twisting limbs off to make room for their ladders. The icing on the cake is when they tossed the mangled limbs back over my fence into my bushes for me to clean up. On the bright side(?), they didn't toss any beer cans... read more

Had them do new siding for my house a couple of years ago. The crew put fixtures back upside down and left wires hanging, instead of re-securing them. Those were minor compared to what the inspector found when I was preparing to sell the house. They removed the old sheathing and didn't replace it. From the attic, you can see straight through to the siding. There's nothing else there but some plastic. Now I'm having to pay a contractor to do what they should've done when the siding was installed. Even if it would've raised the cost (as it obviously would), I should have been informed so I could tell them to do it and add the cost. They never said anything. I'll never use them for anything again, and would definitely not recommend them. read more

Window World of Central Valley - Old sheathing was torn away, and never replaced. - Windows Installation Near Me - Waynesboro, Virginia

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I've used Window World in four remodeling projects and spent $thousands of dollars on them but the last one was with the Waynesboro VA REGIONAL OFFICE was an absolute disaster. They disregarded order specifications , delivered damaged products, made promises to remedy the problems but never did. I will never use them again in any future project. I recommend everyone avoid Window World - especially the Waynesboro Central Valley VA regional office. read more

I purchased siding from Window World Waynesboro early summer 2020. They did not install it until December 2020 only after multiple requests of refunding the money I had paid them. Did an absolutely horrible job. The manager came out and agreed and said he would get the crew (I questioned whether that crew knew what they were doing if they did such an inferior job in the first place) to come back and fix it. They have not been back. I have called, emailed numerous times with no follow through or date that they will fix it. Please Do NOT waste your time or money with this company. Poor customer service Poor workmanship read more

I am only giving one star, because zero starts was not an option. We are still waiting for Window World to come back and clean up their mistakes from a job that was finished in April of this year. There has been little to no communication on their end about anything. It seems it is a hurry up and wait game with them. We have provided pictures, information, examples and all, but we still get nothing in return. In a world that is constantly connected via a cell phone, computer, emails etc, there is no reason that we have heard nothing back. read more

Need to upgrade 20 Windows in my home. Stopped by on Saturday and they were closed - which, to me is odd given that is likely the day that most people would be working on home projects. Went back on a weekday. The person who got up from her desk to greet me was not inclined to wear a mask and explained that didn't have a "rep" there (this is the second time I've stopped in and been told this). I thanked her and left. She seemed to to care less. read more

I DO NOT RECOMMEND THIS COMPANY!! Contracted for new windows 9/27/21 for 3 basement windows. Paid 50% upfront and was told they were backed up and we would be contacted in March 2022 for the install. We were OK with this. March came and went and no contact. When I called on 3/30/22, I was rudely told that they had no date and could not confirm when they would get to me. I was also told that if I pulled out of contract, they would not only keep my 50% deposit, but they would sue me for the additional 50% whether they put in windows or not and I should have read the contract. My spouse called to get install date of 5/10/22. They came with the wrong size windows. Kept calling and got another install date of 6/13/22. No show. Called again and got install date of 6/20/22 at which time windows were installed. 9 months later, 3 days off work and moved furniture 3x. Called to speak with Regional Director. Left 3 messages and called his cell phone. No response. Finally reached him. He said he was going to Waynesboro office and would look into it and call back that afternoon. No response to date. They are rude, extremely unprofessional and non responsive to their customers. Window are finally in and nice. The installer was friendly, but I will NEVER use this company again due to their total lack of customer service. I DO NOT RECOMMEND WINDOW WORLD OF WAYNESBORO. read more

So far, a very competent-seeming man sold me windows. I paid a deposit of $800 about 5 weeks ago and despite my inquiries as to when I should expect installation, no one returns my calls-ever. I expected a 6-week wait, but I did not expect that I would not be able to get an update at all, ever. I did notice that after I received an estimate, the company had time to call me three times to try and complete the sale... read more

We signed a contract in the middle of June 2018, with window world. We were told it would be a couple months for installation because they were behind schedule. Two months came and went by with no correspondence from the salesman, or the company. We waited a little longer and still nothing. I reached out to the salesman, he let me know that they were still behind and it was gonna be a while. That time frame passed and still nothing. Then, one day I get an email from window world, it was a spam advertisement asking me to reach out via this correspondence, if I'd like to purchase windows from them. Keep in mind that it is now September. I responded to the email with a suggestion that they not send advertising emails to clients who have now been waiting over three months for their window purchase to be fulfilled. A couple weeks later, guess what? someone FINALLY reached out to us to schedule installation of our windows. They assured us when we purchased our windowsthat it would be August at the latest for installation. It would would be before cooler weather started, but they were not. Not only did they not send their certified window installers, they subcontracted local people to do our windows. I don't have anything against sub-contractors, but i paid a premium price for your special service, workmanship and product. I think it's a dirty shame that a company that advertises how reliable they are, could not follow through, keep us in the loop, or provide a timely installation and product. We were extremely disappointed in their service. we will never do business with window world again. Our windows were installed at the end of October, over four months AFTER purchase. read more

Customer service before the windows were installed was good. Customer service after the windows were installed, very poor. We ordered windows in July. They were installed in October. With some minor damage to our windowsills. Noticed there was a rip in one of the screens. Called 2 different times for them to come out and fix the problem. Finally got an appointment for them to come out. Took off work to be there when they came out. They never showed. Called the office again, they said the work had been done and the ticket was closed out. Told them it hadn't been done, because I was here the whole time. They said they would call us again to reschedule. Waited 2 weeks and hadn't heard from them. Called them AGAIN, spoke to the same person. She gave an excuse of the high turnaround in the office. Not really my problem. Told her that I need an appointment to fit my schedule. So we will see if they show up. So long story short... Hope and pray you don't have any issues, because Customer Service is good until you pay for your windows. Nonexistent after!! read more

A year and a half ago I signed up for 7 windows replaced. The salesman was very helpful and showed me ways to save money. Their team of installers did the whole job in 6 hours. They were efficient and left no trash behind. I am on a budget schedule with my propane company. We have gone through one winter where I was paying $460 per month. This year to my absolute surprise, my budget is half of that. The amount is based on the previous year's gas consumption. I thought that I would save a little, but this was a great surprise. The whole process was easy. The windows are paying me back. read more