Unfortunate shopping experience. No reply to emails, no follow up on status of order, no refund after asking several times. I Used every means to get a refund through emails, phone calls, text messages and conversations. Very poor experience. read more

Very Disappointed! Took a month (and two e-mails) to receive my curtains from Window Toppers. The quality of the curtains were not to my liking so I returned for a full credit. It has been 8 weeks now (site says they process returns in 1 - 2 weeks) and I have sent 5 e-mails following up on my refund. The first two e-mails were answered and with the promise of my refund being processed. The last 3 e-mails have been ignored! Finally contacted my credit card company to request their help and I am hoping for quick resolution. I checked out the reviews on their site before I ordered and all reviews were so positive, I felt safe placing an order. I assume they do not post negative reviews because I can't imagine I am the only customer to have this issue. I strongly suggest you do not order from this company. read more

It took 3 weeks to receive my order of simple white curtains. And I think the only reason I got them was because I asked the status.

PLEASE READ THIS BEFORE YOU DO ANYTHING! This company is a scam- beware. I first had a feeling it was sketchy since the images on their website are not their own- they are pictures taken from other (legitimate) websites selling real curtains/bedding/etc. The curtains I ordered were an old picture originally from a seller on Etsy (just do a reverse image search or copy & paste the picture into google images to test it). I thought this was no big deal- maybe they somehow are a wholesaler and have access to other stores' inventory & pictures? No. They use other companies images as their own and pretend to sell the merchandise. I placed an order for 2 sets of curtains even though I had a nagging feeling the website was a scam. I was pleasantly surprised and a bit reassured when I received an email from "customer service" soon after thanking me for my order and telling me they would be shipped within the 5-day period advertised on their website. Nope. I never got a shipping confirmation, never received my curtains, and never heard back when I tried to contact them. I ended up disputing the charge with my credit card company and was refunded. Never did hear back from Window Toppers or "customer service"...Save yourself the money and time, buy from a legit website, not from here. I honestly don't even know how they are still in business since my experience is NOT unique given what I've read about them. I've reported them to BBB and other organizations to protect others from fraud but it really is up to the consumer to do their homework. read more

I made a purchase from Window Toppers that I had to return because of a size problem. I returned the product and was told that I would receive a refund credit in about two weeks. It's been over a month and have not received the credit. My bank is now in the process of trying to recover my money as a questioned charge. The products seem to be fine but the return policy is terrible. Evidently the company has some financial stability issues. read more

I should have done my homework and checked out the Yelp reviews before purchasing from Window Toppers. This was one of my worst online shopping experiences. I ordered a pair of curtains and followed up on the status of my order after a few weeks. I get some kind of excuse saying they needed to return the merchandise back to the manufacturer because the shades on one of the two panels of the fabric was off. The 2nd time I followed up again, they kept postponing delivery and said it will be shipped in a week. So I followed up in a week and they said they're unable to ship my merchandise due to unavailability. This was 6 weeks after I placed the order and the order was unfulfilled. I asked for a refund and they told me my account was never charged. I'm sure I had to pay for the purchase at the time of the checkout process or how else can I checkout without paying when I made my online purchase? Not surprisingly, the charge was on my credit card statement. I followed up with them again for a refund after my credit card company confirmed Window Toppers did not issue me a refund. Window Toppers continued to insist that my credit card was never charged. I then resent them all of our email exchanges where every communication was documented in writing of the purchasing process. Window Toppers made me jump through many hoops before they finally refunded me for curtains that they were unable to fulfill. As much as I wanted to support mom-and- pop shops, this experience has made me shy away from them and will instead go with big box stores. Buyers, beware of Window Toppers! You're dealing with a bunch of very dishonest people at Windowtoppers.com and you get a lot of run around. read more

Unfortunately after having such high expectations I was absolutely disappointed - my order, though received and processed for payment, never shipped even after 30 days. No one contacted me to tell me that the order was not ready until I called them and when I was able to speak with the owner she wanted to credit me $10 for an almost $200 order. What an insult. She felt that she had given good customer service. Louise as the owner you should know better- you take my money, don't contact me that there's a problem until I call you, you don't have a product to ship after 30 days and then you think a $10 credit towards the order is reasonable- good luck! I cancelled my order and will NEVER do business again. Buyer beware read more

I finally found the valance that I wanted to complete the look in my master bedroom. It was a large plaid that complimented my bedspread, but since it was a large plaid and I needed three for my large window, I needed assurance that the panels would match up on a single rod. I spoke with the manager and she understood my concerns and assured me she would verify the match up before shipping my order. A few days later she called and said they had ordered 12 valances and they did not match. She then told me she was going to order the fabric and have the factory custom make three matching valances. When I received them, they matched perfectly and I am so amazed at the customer service I received from Window Toppers. I would recommend this company to anyone looking for a quality product and great customer service. read more