We asked to have the exact same services performed on our two story house as we had performed under the previous owners of Window Gang. Boy had the service and professionalism changed since we last contracted this company. The foreman told me they were under new ownership. Must be why. In a nutshell, we needed windows cleaned inside and outside, screens hand washed, mirrored walls cleaned, front porch lamp cleaned. I planned on adding 2 coach lamps and another couple of mirrors.
About 3/4 of the way through, I began inspecting the job. What I found horrified me! They had not brushed out the tracks of the windows, which I had been told was included, just as before. Instead, they left the pollen that had blown in from our 2 dozen oak trees, then cleaned the windows with their solution, which left a muddy mess in every single window track! When I went to alert the foreman, he was standing by his truck on the phone, while his partner worked. He came up to look at the mess, and ran around wiping things. The upstairs windows still are not complete. The window frames are still not wiped down, there is dirt on the window sills, and dirt in the tracks. I went downstairs to find my husband scraping the muddy goo wet pollen and dust becomes, out of the tracks. I asked why they didn't brush out the tracks when they took the screens out, and before they wet the windows. The foreman said they didn't have a brush for that, and besides, that service COSTS EXTRA! Well, who knew? I have never had a window cleaner tell me that nonsense before. Then there is the issue of lime residue. It wasn't bad, but it was there. In fact, we power washed before we called to have the windows cleaned, knowing they would take care of it. Well they didn't. In fact, the foreman didn't even seem to know how, and he "didn't come prepared to deal with that." What window washer in South Texas, the coleche (sp?) capital of the world, isn't prepared to deal with lime? He did mention another lady not liking that, and that she went out to the store and bought something for them to use. We offered them Kaboom, and were told, "No, once the windows get that way, they are pretty much that way for good." Whaat?! My husband had begun completely re-doing every single window on the bottom story, so I jumped in and helped him. We de-limed every window with our Kaboom, then re- cleaned them with Windex. As for the tracks, the muddy mess they had made it 3 times harder than simply brushing them out in the beginning, or using the small vacuum I offered to let them use. All in all, we worked several hours after they had left. They also skipped windows completely! One of the skipped windows was a greenhouse window, and when I pointed it out to the foreman, he complained about how "hard they were to clean" (It wasn't that dirty in the first place). He also complained about how hard our porch lamp was to clean, and guess what... HE DIDN'T. They skipped my leaded glass windows on and to the sides of my front door. As the project progressed, they used the same dirty water that was in their holster to moisten their mop tool, and even windows left for clean had streaks. They left drips everywhere. The foreman even made the comment that "the next time I buy windows, I should get the ones without dividers on the panes, as they are easier to clean"! It is not his place to tell me what windows to buy!
Between the foreman's rude, complaining behavior, and the horrible job that was done in nearly every aspect of the job, I said I wanted to speak to the owner immediately. I tried calling the office, and the number on my caller ID that was used to alert us to the fact that they were on their way. No answer. I asked the foreman to get his boss on the phone, and was told since it was Saturday, the office was locked up. I asked him to call his cell phone, so I could talk to him. He refused. I asked if he would call his boss and ask him to call me later in the day. He assured me someone would call me that very day. It didn't happen. I called the office on Monday, and talked to the owner. I described this experience, sent her my notes, and a picture I had taken of a window track I was beginning to clean. She said she was very "unhappy" to see all that, and offered me a $100 discount, when I said I was not inclined to pay our $487 bill. I said it was not enough. She said since we had not left the mess for her to inspect, she couldn't verify my story. At the time, on Saturday, my husband and I just wanted to wrap up that nightmare that day, and not have it drag on for days. It is not as if I hadn't tried every way possible for them to get an inspector over that day, but was refused. I have spent 61 years of my life telling the truth, and did not appreciate my integrity being called into question. Additionally having been a homeowner for 30 years, I have hired many contractors, and never had such sloppy work, and complaining contractors doing a job. I suggest you steer clear! read more
