I would not recommend this company to anybody! Although I have not had any work done by this company, I rang and made an appointment with Dexter to come and give me a quotation on my flat to have all the windows replaced. We arranged to meet at 12 o'clock and I said I will be there in my lunch hour between 12 and 1pm as the flat is vacant. At 12.40 I rang to see if anybody was coming. The gentleman I spoke to said he could see that I was on the board for 12 o'clock. I then said it's nearly 12:45 is anybody coming? I was told that they were very busy and he didn't like the tone of my voice. So, I asked to speak to Dexter. Dexter came on the phone and said to me that I should have phoned earlier rather than leaving it 45 minutes, I stated that I shouldn't be reminding you to keep an appointment. This he did not like and told me it wasn't an appointment it was for an estimate. I reminded him that it was for a quotation and that I stated that I would give him the business if the price was okay there and then. He then proceeded to argue with me that it was not an appointment, this went on. To me it's all the same, if they are coming to give me a price to get the business, then it's an appointment. At the end of the day, I asked when can you come and the earliest they would be able to arrive was 1:20 I reminded him I was in my lunch hour and had to go back to work and this was not convenient. Once again he didn't like my tone and could not accept that the issue was from their side and not mine. I would like to remind Dexter that I am the customer and I was looking to spend thousands of pounds with him, all I wanted was for them to turn up give me a price and agree the deal. I understand it's not a perfect world and things go wrong or you can become overwhelmed with too many customers or pressure from work. All it would have taken was a phone call to say I'm running late and I would have happily waited for as long as it took. But to turn it round and argue with me that I should have rung them because they didn't turn up and then argue with me whether it is an appointment or not is unbelievable. So in my honest opinion, due to the attitude I received and the subsequent texts received I would have to say to anyone "Stay away from this company" read more

I had to take this company to court. Totally shoddy workmanship and aggressive after sales attitude. The backbone of my case was to prove that they had installed a product that was not fit for purpose or of a merchantable quality. Not only were all of the windows catching but the openings had chipped corners. I also had draughty doors which didn't operate smoothly and the kitchen door frame was now loose because of all the adjustments. Also they are very rude when you contact them and ask them to rectify their problems and they say that it was your fault and not theirs! AVOID LIKE THE PLAGUE! read more