In the midst of a whole house renovation we started shopping for a closet system for our master…read morebedroom closet. Our goal: high quality, semi-custom (unique closet layout with a 100 year old craftsman home), at a fair price. We shopped around and Jeff Byrn at Louisville Doors & Closets delivered. He has the product set up in the showroom so you can check the quality top to bottom. He works with you to ensure you get what you want and provides information about options without trying to "sell" them. He provides a 3D rendering and itemized pricing for the project. He beat the prices we had from his competitors, and we believe he is selling a superior package. Jeff and his team were on time from the initial meeting through final installation. He was responsive to our needs, and very flexible to our schedule (read renovations don't always go as planned). We were also impressed by the doors we saw in the showroom. Unfortunately we had already contracted for the doors. And you should ask him about the Murphy Doors - something I've dreamed about since I was a kid. Installation was a breeze (for my wife and I) and our master closet looks great. He worked around the others working on our home - concrete, getters, and flooring work in addition to the closet installation. And it looks great. We are very happy with Jeff and Louisville Doors and Closets!

Jeff did an excellent job on our closets. He truly cares about what he does and his product. He is…read morethere from the beginning with the design process and to the very end when the closets are installed. I really like the curved rod in the corner of my closet. No other company has this unique feature that I know of. He does his best to deliver what the customer wants. You cannot go wrong with Louisville Closets.

Nahh this guy sucks my sink fell in into the kitchen all I need him to do was to put the sink back…read moreup so that way it's not sunken into the countertop but he proceeded to tell me that there was something also wrong with the plumbing and charged me $800 for the repairs, he told me I had warranty on the labor and everything a few weeks later the sink fell in again and when I tried to reach back out to him he wouldn't answer my calls and told me his on vacation like sir I have a business to run your making me lose money overall don't hire this guy his gonna up-charge you and tell you his on vacation when the thing he fixed breaks down again

Great team, works well together to get the job done, ( especially on a cold day)…read more Caleb knows his product and ensures things are to his standards. Would recommend!

Friday, June 29th, 2018…read more While cleaning windows we had one get off track and after trying over an hour to fix, and going to their website to get instructions, we still could not get the window to close more than half way. I called their Louisville, ky location and left three messages for the service department beginning at 4 pm. I became a little frantic knowing they would be closed until Monday and the window would remain open. A receptionist told me it was Friday and they were probably already gone for the weekend. What about dispatching someone I asked. I was told, she doubted they would answer because it is late on Friday and they are done or finishing up. Really!!!! Terrible customer service!

Amazing service. I had triple pane windows installed in my house a few years ago at a fantastic…read more(and competitive price). These windows have stayed strong and beautiful. They still look brand new and give my house a more polished look! Recently I had to call in a warrenty on one of my screens that had been ripped (thats right - provided you dont abuse it, they will repair screens for free). The young man who came to my house for the repair was polite and very helpful. He went out of his way to help me get the situation resolved quickly and painlessly. I love Gilkey and if i should ever have window needs in another home - i will 100% choose them again. 11/4/15 - just had a service man come out to help with a window that had broken. He was in my home for 15 minute and had the problem fixed. Incredibly friendly and helpful. I am still thrilled 7 years later that I chose Gilkey for my windows!

First class in every way. Super happy…read more These folks emphasize high quality installation, at point of sale. They did not exaggerate. Ours was well out of the ordinary and it went perfectly. We are very happy.

My first experience with The Door Store was with replacement doors to my basement and deck. Both…read moredoors came exactly as I wanted and were installed well. I'm having other renos to my home and several other service people noticed these replacement and comments how well these doors were installed. They next replaced custom interior door - also went great. I next had them and other vendors quote some window replacement. They were not the cheapest, but the quality of the door installs were so good, plus they were willing to work with aspects of my security system as well as change the window style from double-hung to casement, so I went with them. It was to be a 2 day installation, but in the middle of day 1, we realized some of the windows weren't manufactured as expected. I immediately contacted Steven, my sales rep. After we spoke for a few minutes, he acknowledged the issue and assured me they would work with me to come to a satisfactory solution. Long and short of it is that they did work with me and we crafted a solution that I'm very pleased with. Plus, I was so impressed with their professionalism that I've now ordered my remaining windows replaced with them. I've read a lot of reviews for many vendors where complaints were made, and often the reviews are negative. I'll say this - renovate enough and you will occasionally run into issues. It happens, even with good companies. But the difference between vendors is in how they handle those issues. The Door Store gets an A+ from me. High quality, excellent service, and highly professional - not just the management but ever single service person in my home. Worth every penny.

I needed a 2'x3' window pane replaced. It was under warranty and the contract states that it would…read morebe replaced for free, with only charges for shipping/handling and installation; however, the shipping/handling charge was $667 from Ohio to Kentucky! Beware of excessive charges if using Primax.

New windows are one of the largest upgrades to one's home…read more Pre Yelp I replaced my homes windows and after many estimates decided on Primax. I've been happy with the quality to this day. After recently remodeling my lower level with I previously considered a basement I now have a wonderful downstairs addition to my home and Last month I replaced my windows from Primax and pleased with the quality and installation as I was 15 years ago. During the entire process The owner George took plenty of time listening to find my wants and needs offering several options. With a 20% deposit I agreed to the order for custom measured windows. As promised Project manager Larry came to my home measured and showed me the process of installation, giving me the comfort I made the right decision. The day of installation the job took one day as promised. The trim inside ande out is very well done. I highly recommend Primax for replacement windows. Primax also offers many other services and upgrades from doors, bathrooms enclosures and more.

They were prompt and easy to work with. They were honest about our options to repair our garage…read moredoor and helped us make an informed decision. We're very happy with their work and their honesty.

Cunningham dispatched technician T. Blevins within 24 hours of my call. Mr. Blevins immediately…read morediagnosed the problem and knew exactly what to do to fix it. He carefully replaced the broken part, aligned the drive chain, adjusted the springs, and lubricated the system. He was personable and explained what was wrong and what he did to fix it. It works perfectly now, just like new. The charge for this was within expectation, especially given the quality of the work.

My family continues to call on Evan for help with small jobs, most recently the installation of two…read morebathroom faucets. It's so nice to come home and see an item on your To Do list completed! Evan is easy to communicate with - from estimate and scheduling to payment. He specializes in small jobs and I will always recommend him as long as he chooses to share his talents with the Louisville community.

We contacted Evan to replace three ceiling fans With new fans we had purchased. He was prompt,…read morecourteous, & professional. In addition, he hauled away the boxes from the new ones and the old fans. We are very happy with the job and would certainly hire him again for other projects. We thought his pricing was quite reasonable.