Like every good bride, I know the importance of shopping around and naturally, many people suggest…read moregoing to the bridal strip at High Street to do this. The sales people in the bridal stores recognise that many people are just browsing and for this reason, sometimes their approach can be over enthusiastic and scare people away. During my own wedding browse with my sister, we made an appointment at Amaline Vitale and were not disappointed at all. Firstly because I fell in love with a few dresses (just for the fabric) instantly but more so, because the service offered to us was really good. I told the sales guy which dresses I wanted and without making any comments about my body shape whatsoever he got me to try them on. I popped into all three and while being conscious of my obvious bulge from overeating all this year, he was tactful, poised and offered constructive opinions about dress styles that really would suit me. I left the store feeling confident, more aware and when the time comes to make the big dress decision, Armaline Vitale is top of my list. Whether or not, this can justify the $4900 price tag on the dress I love is another thing completely but we'll see.

I had a great experience at Amaline Vitale prior to purchasing my dress. The dresses were beautiful…read moreand the staff were extremely attentive and very helpful. After I ordered the dress, things went downhill quickly. I was so disapointed with the service I received there. My made to measure dress (costing around $5000) ended up being too big, I believe this was because most of the dress was made based on measurements taken with my clothes/bra on from approximately 7-8 months before my wedding. I also had to go back after picking it up because the hook on the back of the dress wasn't in the right position (as politely pointed out by another wedding dress maker when coordinating jewelery with the dress on in her store). In addition, throughout the process I found AV to be really rude and defensive (e.g., if I mentioned somthing didn't feel right, being told I "should've told her at the last fitting", being told I'd have to pay for any changes after information discussed prior to ordering the dress wasn't passed on between staff (again told I "should've" passed it onto AV directly) and unprofessional (e.g., angrily swearing on the phone while I was in the store). AV even spoke rudely to my MOH and mum- they could not believe the level of service provided. I have been a bridesmaid multiple times and have seen how my friends have been treated by the designers of their dresses, and the experience really did not compare. I really wish that they knew, or cared, that this was a really special experience for me which was completely ruined for me sadly. I would recommend looking elsewhere if you're on the search for a great wedding dress in addition to having a good experience during the process.

I found a beautiful dress at Le Chateau Blanc Couture for my wedding. The female staff were…read moreextremely helpful and friendly. I would advise all future customers to be wary of shop management. 1. Excess surcharge if you are paying by credit card which is unnecessary, especially if paying by Visa. 2. Do not use their recommended tailor. I had a terrible experience paying over $200 for tailoring (shortening hem and train) which was dodgy. The tailor had my dress for 2 weeks and was reluctant for me to come pick up my dress! (I was due to fly out of the country that week). When I finally did go to pick it up, she rushed me out of her house without letting me examine the dress and proper consultation. I get home and I re-try on the dress and it's clear that the hem was not taken up enough as discussed. In a panicked state, I call my local tailor who offered to fix ASAP. I then contact Le Chateau Blanc management the following working day and complained. Claude, shop owner, was extremely unhelpful and even turned the situation around blaming the customer. No apologies. * The cost of my dress was $1000 off the rack. * I paid Le Chateau Blanc Couture $200 to tailor my dress. * I am now paying another $250 to fix the tailoring. I have paid half the price of the dress to tailor my dress and management still does not take responsibility. I have called a number of times without response from Claude. Highly NOT recommended.

I had the most wonderful experience shopping for my wedding dress!! I went into Le Chateau blanc…read morecouture in Sydney road Brunswick with no intention of purchasing my wedding dress that day. Claude (the owner) was patient with me, as a portion of my wedding party was late for my appointment. I had my matron of honor, sister and my Mom there with me. My intention was to try on some gowns to get an idea of what I would really like. After telling them about the dresses I had in mind, they suggested some additional gowns and then let us select some more dresses. I had a price limit in mind and I informed them of my budget. When we selected the additional dresses, we got so wrapped up in the moment that we weren't very mindful of prices. As you can imagine, I tried on "the dress" and it was twice my budget. Claude worked with me on the price, offering me a very generous discount (something that would NEVER happen at a chain bridal store)!! they never pressured me into my purchase, giving me plenty of time to think about it and even offered to give me a day to think about it. I happily purchased my dress that day and couldn't have been more ecstatic. The staff were extremely helpful, professional and friendly. They made my entire wedding gown purchase an experience I will never forget.