Let's start back in May 2018 when I initially came into the office for a consultation... I expressed my concerns and made it very clear that I wanted my gap in the front as well as my gaps on the side (from previous flossing cavities being filled) CLOSED. I also made Dr. Kim aware that I had braces when I was younger (middle school), & the issues that arose back then, as far as my midline being off centered once my gap was closed & having to wear a rubber and across the front of my mouth to fix it.
Before I could start treatment I had a couple of fillings I needed to take care of. In the meantime I was sent a quotation for both Invisalign & clear traditional braces.
Fast forward to October 2018, when I returned to the office after getting the necessary fillings before treatment. I was still undecided on whether I wanted to get the Invisalign or the clear traditional braces, because of the midline issue I expressed prior. Dr.Kim actually suggested that I get the Invisalign because she was "positive" that she would be able to correct all of my issues & she would be able to add elastics in the event that my midline was off centered again. So I paid half the cost IN CASH & set up a 10 month payment plan to cover the remainder.
December 2018, I received a set of 10 Invisalign trays (with an approximated completion date of early May 2019). I was scheduled out 6 weeks for a progressive follow up appointment. Everything seemed to be moving along nicely, as my front gap was closing more & more.... Fast forward to March 2019, I started to express my concern with my gaps on the side not closing AT ALL! Dr.Kim suggested she'd "put some bumps" (her infamous BS line ) in my trays to help close them up. April 2019, I'm on TRAY 9, still expressing my concerns about my gaps on the side NOT BEING CLOSED & my midline is now off centered like I mentioned earlier.... So this time Dr. Kim says 3 of my teeth weren't "tracking" properly. So she pushed me back to Tray 6 "added some bumps" & put some slits in my trays to allow me to wear elastics. At this point she changed my progressive appointments from 6 weeks to 2 weeks. I called the office (April 2019) asking if I could be switched to braces, as I felt the Invisalign was not working as far as closing my gaps on the side... Dr.Kim declined, stating she was MORE THAN POSITIVE that my gaps on the side & my midline would be corrected in 2 months (June 2019) & if they weren't, she would put braces on at no additional cost.
May 2019, my midline is centered, but my gaps on the side seem to be opening up more rather than closing. I expressed this her at my appointment. She took a look and ACTUALLY AGREED!!! Stating she didn't know why that was happening & once again , she'd "put some bumps" in my last 2 trays to close up the gaps. She's also "reassured" that she'd probably have to go ahead and put the braces on if they did not close by my next appointment (3 weeks out).
June 27, 2019 I get to my appointment with (YOU GUESSED IT) the same concerns about my gaps on the side, thinking I was gonna be put in braces, as Dr. Kim stated at my previous appointment. But no, instead, I got a lovely speech on how she's "going out of her way" , I should just "be happy" that my front gap is closed , if she's puts braces on, it's gonna move other things around , she's doesn't think I'll be satisfied even if she puts braces on , I'm taking advantage of her (HA! THAT ONE REALLY BLEW ME ) & a slew of other things. All while talking in at an obnoxious volume for her small office setting & then offering to give me a refund so that I could go elsewhere! So I completely agreed to that REFUND, as I had wasted enough of my time under Dr.Kim's terrible substandard inadequate care.
But it didn't end there!!! I'm guessing she took a couple of minutes to herself after her pathetic temper tantrum & actually approached me insisting that I have a seat so that she could put braces on me. Of course, I declined & made it very clear that I NO LONGER FELT COMFORTABLE WORKING WITH HER! She bypassed that and still insisted, but I stood firm in my decision to move for with the FULL REFUND! She then stated, "well actually, I have to take my lab fees out & you can have the remainder". I LEFT WITH MY FULL REFUND!!!! read more