We had a multi-head heat pump installed by ScotiaHVAC which was paid for through the Efficiency…read moreNova Scotia OIl to Heat Pump program and couldn't be happier with the whole process. ScotiaHVAC explained what was required for the program and helped get us set up. Then they installed all the Novair equipment in a day. We had a 200 amp electric upgrade done as well and Jeremy and his crew were wonderful. The Novair heat pumps work amazing and the heat output is better then we expected. All in all a very good experience.

Months Without Heat Pump Service, Zero Communication…read more I strongly advise anyone considering this company to think twice. My heat pump -- installed by them and still fully covered under warranty -- has been broken since January 2025. Over the past several months, I have called numerous times. Each time, I've been told by Krista that "someone will call you back." Not once has anyone actually called. Two separate technicians have come out, given me two completely different explanations for the problem, and then disappeared without follow-up. No repair date, no update, no resolution. What you can expect based on my experience: No follow-through on service calls No communication after initial contact No urgency even when equipment is under warranty and completely non-functional Conflicting information from technicians, with no accountability This is not simply poor customer service -- it's a complete disregard for customers and their contractual obligations. My equipment remains broken, and I am left chasing answers that never come. If you value professionalism, timely service, and companies that stand by their warranty commitments, look elsewhere.

we hired this company to fix our heat pump. We had to put 900$ up front for mother board. The guy…read morethat showed up was half blind and dropped all the screws in the snow bank. They could not fix the HP but charged us $300 for the job. They left the HP panels on the ground and I had to duck tape them back on till I could buy some screws that fit. After many text messages with no answer for many weeks I resort to this and a call to BBB. I would not recommend this Company to anyone. Very poor Work was done for us.

I would like to thank Chris and his team for coming out on their way to another job and stopping…read moreand fixing my heat pumps. They were very professional and knew there business. I will use them again and recommend them for your heat pump needs. Doug