A new realtor. You go to Sue with a problem and all she says. Is I have to contact the owner…read more Our.water bill was 35 dollars a month. It jumped up to 300 dollars a month due to a water leak in the parking lot. It took her 7 months to get someone out there to fix it

Absolutely stay away from this rental agent! she is the true definition of a grifter and slum lord!…read moreI experienced a life altering emergency while living in one of her properties and she tired to force me out illegally. Even attempted to get me to sign paper work agreeing on a 48 hour move out notice (rent was paid and this occurred on the 9th of the month). When I wouldn't agree she was beyond livid and inappropriately unprofessional. Demanding I sign and telling me she was "already out a lot".... As she drove away in her Lexus. Damage done by my emergency affected the surrounding condos (that were privately owned) and she would not work with them and insurance to resolve any issues HER rental property caused. She's a horrible women who has wrong a LOT of people. Stay far away. Sue if you ever read this I truly hope you lose sleep at night for how horridly you treat people!

Great management team, professional ,kind well mannered maintenance, up to date housing and gyms…read more Clean and quiet . This place loves it's veterans and will bend over backwards for you.

From the owner: Knox Hills will make you fall in love with military housing by providing you with the ultimate…read moreliving experience. Our rental homes are designed with you in mind. From our impressive array of features and amenities to our convenient location

As of almost two weeks ago I put in a maintenance request due to water leaking, under my kitchen…read moresink. Since this is not considered an emergency, it took them three days to come out and fix it! It turned out it was the garbage disposal that was broken and they replaced it! They also sprayed a mold killer on the wall to the sink! I have three dogs! One went over to a friends house, my other two were In kennels and put in a bedroom, with the window open and a towel by the door; to keep the smell out! I spent most of the afternoon at a neighbors, due to the smell! The spray smelled like extra strong bleach, that you could pass out from. It did work, though! BUT... due to the water damage, to the board in the cupboard, under the sink; it needs to be replaced! Second work order was put in Monday! This is Wednesday and it still has not been completed! They keep telling me they got behind due to two guys being out, they have four maintenance guys! This is getting old! I understand they work off of priorities, but it shouldn't take this long to be completed!!! I have gnats due to the first work order, from the standing water! I keep killing them but their relatives keep showing up for their funerals! They will never find their little bodies! I plead the fitfh, if the FBI, CIA, or EPA show up at my door!!! They are, also, holding swimming competitions in my drinks, while doing backflips off the side of my glass! They are also annoying the dogs! This is becoming a health issue for me! I can't put anything under the sink, so the kitchen is a disaster zone! Maintenance use to come out the same day, the work order was put in, but they have gotten lax! Hopefully things will improve in the future!

If I could give them zero stars I would. I do not enjoy leaving negative reviews as it is often not…read moreworth my time, but these guys are worthy. They are the reason landlords get a bad reputation. Avoid them AT ALL COST. First, the condition of the home we rented was deplorable. We were in need of a rental and had few options. The walls in the bathrooms were covered in watermarks and stains. None of the windows were clean. The refrigerator was disgusting and damaged. All of the appliances were old and in poor condition. There was trash in the basement. The doors and door frames had pealing paint and rusty hinges. The floors were scratched, discolored, and stained. The walls had holes in them from previous tenants. The deck was falling apart. The bushes and yard were completely unkempt and infested with weeds. The blinds were damaged from dogs from previous owners. The HVAC leaked condensation. The baseboards and quarter round were destroyed. Second, when I submitted work orders, many of them were not completed or I was told the work I requested was not possible. The few times someone actually showed up was a joke too. They have their own "not-so-handy men" who are rude and unknowledgeable. Then at checkout, the representative was an hour late. I scheduled for 2pm and waited an hour for him to show up. When he arrived, he was rude and short, as if we were an inconvenience. They will also nickel and dime you for all you have, from the outrageous application fee to the final inspection. I am so glad we only had to rent for one year. For the ridiculous amount of money they charge for rent, I expected way more. Do not rent from them. It is likely not up to your standards.

ell I had to at least give the 1 star. I'm 53 and I have been a renter my entire adult life and…read moreworking with Bailey Property Management was THE WORSE EXPERIENCE EVER!!!!! BPM took over managing the building I lived in after 3 yrs of living there. 1. The water (which was paid by them) was cut off for almost 3 days. They blamed the previous Management Co. 2. The apartment next to me with a shared entry door was vacant. I requested that once they completed the apartment & when it's ready to be rented to please change the locks because the previous management co still had keys to the current lock. Ashley responded that "the previous Management Co (LREI) didn't know their ass from a hole in the wall. Ashley was the management supervisor which she lacks professionalism and communication skills. Nonetheless they changed the locked prior to completing the work being done in the apartment next to mine. The keys to access the unit and shared entry door were in a lock box attached to the building and the contractors often took the keys with them. The maintenance man who brought random help with him who weren't employed by BPM. The "Vetted" employee maintenance man Charlie never got out his truck due to partial disability sooo he never actually did any work just whomever he could get to hop in his truck and make a few dollars for the job. Well one day while I was sitting in my car I watched him while he sat in his truck and yelled out to his help of the day to get the key out of the lock box and proceeded to yell out the code. Now I never felt safe in my home. 3. The biggest expected snow storm of the winter came thru and it took them 3 days to get salt or even attempt to shovel. There were 4 occupied units and we're all calling for assistance. But were ignored and talked about our constant complaints. (I have Ashley on my camera footage talking about how we complain and stated it makes her put us to the bottom) 4. The property lights that they're responsible for paying were out. Which means not only is it PITCH BLACK Outside on the property but I couldn't see from my front door to the main shared door. I had to use a flash light to get from my door to the main door and then to my car after it was dusk dark. I obviously really didn't feel safe at 23rd and Chestnut Street. I expressed these concerns and was told that the locks would remain as they were and they didn't know when the light situation would be resolved. I later discovered that my door key to my apartment not the shared door was also in the lock box I expressed concern for my safety AGAIN Ashley responded by saying she would trust the random maintenance men with her 18 year old daughter ‍ but at this point I was told I could break my lease without penalty. I jumped at the opportunity. 2 weeks later they were removed as the management company. They only lasted 4 months . I had lived there for over 3 years and if they had never became the management company I would probably still be living there. But the lack of communication & professionalism and no care or concern for my safety ran rampant and I felt it was in my best interest to leave! While doing my move out inspection Ashley began bad mouthing the owner. I don't recommend using them as a management company or as a landlord!!!!!!

I've been renting in this building for 10 years and ownership has changed twice in that time, so I…read morehave dealt with 3 owners and the third owner put Bailey PM in charge of the building. The new owner is an absentee landlord who lives far away and has not been available or hands-on, or responsive, and it created many problems. Now I'll make a very long story short. Ashley Campbell with Bailey PM is a lifesaver in my book. She cares more about me and this building than the owner who lives in Florida. With every problem, she has gone out of her way to assure me that she knows about the problem and will take care of things - and she has taken care of every problem that the owner has ignored. She has helped me in many ways since January, she always returns my calls, she has gone out of her way to do several things for me that the landlord was supposed to do. Ashley Campbell is a real jewel - she's a very good manager, and she has plenty of common sense. I'm 65 and old enough to know this makes Ashley unusual in the world of landlords and property managers. She has recently reorganized the owner's entire business model for renting - that makes her doubly unusual. There are some things you can't put a price tag on, and Ashley Campbell with Bailey PM is one of them.