Terrible customer service - not helpful at the till, do not want to be there, on personal phones,…read moreno offers of assistance

I bought a Parking Sticker here, and the owners (a Hispanic couple) declined to give me a senior…read morediscount. Also, they asked me for a copy of my rental agreement as identification and declined to use the car registration. AVOID THIS PLACE.

They did the easy job of giving me a new City Sticker, but blew me off on the more difficult job of…read moresetting me up with a Temporary Vehicle Permit. instead they sent me off on a wild goose chase to an overburdened Illinois DMV. I finally got what I needed in a Suburban Currency Exchange. Whether it was lack of training or just not wanting to bother, i WILL NEVER go back to this establishment again!

I have stopped into this currency exchange several times in the past and been very pleased. Few…read moredays ago, I needed a money order and yes, this is a minimal fee for this transaction. The agent was very professional regarding this transaction. I believe I was out within 10 minutes. This currency exchange is convenient in the Lincoln Park / Lakeview area. Very easy to walk to - limited parking in the area. The store has a huge sign with the fees for all of the transactions. The store could use a little updating, but it's very convenient. Yes, I'll be back for some odd reason.

Great friendly service! I would highly recommend using them for all your car title registrations.read more

Don't ever go to this one if you're a person of color. I came to this location on Saturday after…read moreleaving a nearby FedEx to pick up a package. I had a simple transaction- cashing a small child support check. There was an older white woman working and she appeared to be alone. She refused to cash my check because I didn't live in the area. WTF?? Check had my name on it and my license matched. She definitely got a piece of my mind before I left but i was so angry. I can't help but to think it was racial issue. Old white women are normally racist. She told me to go to some other location nearby on Lincoln. I'm like if you're saying you can't cash because I don't live in the area- then what are they gonna do? I have contacted corporate but have yet to hear from them.

We've had our business back account at Citibank Uptown for over a decade. As a small business it's…read morevital for us to have a good relationship with our bankers. Our contact is My Chu. My has always been, and continues to be a diligent, intelligent, thoughtful, professional person to have in our corner. When we we're the victim of fraud, My was very detailed in getting our claim to the right place at Citi , helping us with paperwork for our criminal case and updating us of any further action we had to take. More recently we needed a short term loan to cover expenses for a job. My handled this for us quickly and efficiently which meant we had confidence to take on the Job and see it through. This kind of support for a small business is invaluable. As a young person in banking, My is professional beyond her years and very astute.

So I opened a savings account with a special offer to get 4.3% interest for 3 months if you added a…read morecertain amount of new funds to citibank. In other words, money coming from another bank. I did this and with my first statement I noticed that it wasn't showing the advertised price that I was promised. I called on the phone and they told me that I had to physically go to the bank where I opened my account. I did this and was then told that all they could do was submit a request to have my account reviewed and that a letter would be sent with their findings. The letter said that they weren't aware of any such deal, but if I had proof I needed to submit it. So I sent them their own advertisement that specified the promotional rate of interest. It has been weeks without any response whatsoever from Citibank. I don't know why someone would put up with this kind of crap and dishonesty. They aren't paying me the interest rate they promised to; so why would I trust them to keep my money safe. The answer is that if this is not remedied soon, I will be closing all accounts with this deceptive bank

I never really had much of a problem with this currency exchange, but then again I haven't needed…read moreto come here very often--only once or twice when I had to get a city sticker and I've waited too long to get it by mail. I stopped in to get plate stickers because I was going to be or of town for a few weeks and we needed to remember them. We got there at 8:54 and headed to the drive-up window. As we were circling the building to the window, we let someone pass us, heading into the currency exchange himself. As I pulled up to the window at 8:54 the blinds were just coming down. So they close at 9, but apparently they don't actually keep to their hours. There was nothing indicating that the drive-through closes earlier. I was really peeved by this; it shows how little they care about customer service.

This currency exchange is going downhill. I go there to buy vehicle stickers, registration, getting…read morenew car process done here, and money orders, sometimes notarized documents. They been doing good, so they would be a 5 star rated business but what has happened to me over the course of the last few months going here I am not a happy customer. About 4 months ago I went there to apply for title registration and plates for a car I bought and my temporary plate was almost going to expire. I went there knowing from the past that I can get my titling done and don't have to go to secretary of states office which is always a bad experience standing in line in a stuffy room full of people even pre covid never was a positive experience. So I'd pay the convenience fee to get my car taken care of here. This time however, the woman with glasses at the counter says she can't do this because I already payed tax since the car I brought in Indiana. I told her before I was able to get it done here as my old car was brought in Georgia and it was the same thing I had already payed the taxes and the Asian woman that used to work here named Julie was able to take care of it. Suddenly they apparently can't do it anymore here because of covid. Thought with covid they are trying to do very thing remotely so you avoid the facility in the first place (not that I'm scared of covid, but I just don't like having to deal with state and government offices period), not to have more people at the facility when most services can be done online. I was baffled by her statement because to me it was pure hogwash specially after going on here to yelp and seeing another guy was able to get his registrations and new car registered here from around the same time I visited. I just feel like she was refusing me service and if she doesn't know how to do it then she doesn't have to lie to my face. She could say the person who usually does it is not working today or something along the lines of that. But instead she claims they don't do it anymore. I ask her if there's any way I can do it online myself because I figured she just doesn't want to help me and and says she doesn't know. Strange but OK. Being a Saturday in late March and rainy I know I have no luck even getting to a secretary if state office so I went on the website myself and started the process. I was able to finish it online and mail the application and check (you can also pay with card if you like or choose) and boom I saved myself the currency exchange fee!!!! You don't get a yellow plate (that is if you got your car out of state) so while I waited to get my plates I had stored my car at my friend's house so it doesn't get ticketed for expired temporary plates. But wow. This currency exchange doesn't live up to its advertisement. Then the second thing is the cashier steals your money when you pay for money order or anything else. This happened to me on Monday June 27, 2022 at around 6:50pm right before closing time, I came to make a money order and it was for $45. The heavy set Latin woman that works the counter next to the drive through window said its going to be $45.75. I paid her with a $50 bill and 3 quarters ($0.75) so all she had to do was give me $5 (I don't care which denomination as long as it adds up to $5). She gives me 4 $1 bills and hesitates and gives me a quarter with it. I look at my money and her and was going to say something but I didn't because there was another customer next to me and also because it's almost time for them to close and lost $0.75 is not so much. But I was upset because this is not the first time it happened. I had to cancel a money order one time probably about a month ago and it was issued by there currency exchange. I did the stop payment and the process costs only $10 only to have the male, slender with gray hair and always masked, take an extra $40 from my refund. Thought the fee was $10??? So why take an extra $40 off??? My hard earned money. I understand maybe he was overwhelmed with the multi step process of the money order refunding but just like they have sign at bank to count money before leaving window, the currency exchange employee's should count the money before giving it to customers. He immediately disappeared when he saw me counting my money and looking vaguely at it for what he took. I am not God but that's why God Himself is watching over everything and everyone. People who handle money need to be honest and not keep it for themselves when it's not there own money. I understand they get frustrated, overwhelmed and tend to look things but this has happened when the shop wasn't even busy. And I can't say they were in a rush because they weren't. That's why you have to be careful shopping at this currency exchange. I will continue to shop thereafter but will use caution and try paying them in exact amount to prevent theft of my money.

Great people and Great service. Very friendly, courteous and helpful. Thank you for your help. I…read moreappreciate it.

Every time I go here, the women is eating and acts like she is being bothered. No matter what I ask…read morefor (re print of my sticker, guest passes) she says we don't do that here. Waste of time.

I have never been so insulted in my life. I went here to get the paperwork for my grand prize…read moredream vacation to New Orleans notarized. I had already given it to several lawyers to look over. Remember the part about the dream vacation? I was in a pret-ty good mood going in there. The "gentleman" behind the counter refused to notarize it because he didn't understand the word "passed." (This document passed and signed on __ day of ___ month, et al.) That is not my complaint, however. I could have forgiven this man's insolence about signing the document and gone somewhere else with no hard feelings, had I been treated politely. I wasn't. I was condescended to with an abrupt, gruff, remorseless snarl, the likes of which I didn't even think they ALLOWED in Chicago: the city that's "Glad You're Here!" I was aghast at being spoken to so rudely, and expressed as much. I told him I intended to Yelp about the experience. He handed me my paperwork and told me to "go Yelp somewhere else." I will, and I beg you to do the same.

Their website says that they exchange foreign currency. Their website lies!! The person behind the…read morecounter claimed that they no longer exchange foreign currency because of COVID! I had no idea that Euros, Shekels, Belizean Dollars and Peruvian Sol are no longer legal tender in Europe, Israel, Belize and Peru and therefore worthless in the United States! Is it possible that the morons who manage this Currency Exchange know something about the world economy that the rest of us don't? You know, because of COVID! Clearly, the name of the business, "Currency Exchange," is itself a falsehood. Perhaps they should change the name to "No Useful Services Provided Here" or "Currency Exchange...NOT!!" Ridiculous!