I drove an hour to Delaware on Monday to get a Finance situation straightened out after multiple emails and calls were unsuccessful. I was greeted by the two people who work in Financial Aid. (One replies to emails only- This is why you can never reach anyone. The other one actually works but it is apparent she hates her job.)
The school had my loan terms wrong for 2016-2017. They awarded for Fall/Spring instead of Spring/Summer. This makes a big difference because my former employer paid for my classes during Fall and some of Spring, which made them mess up further and give me refunds for all of Fall and part of Spring.
This was a fairly large return, but I had applied for enough to live on since I wasn't working at the time and this was the first return I received so I didn't notice. This makes a difference because the rude woman had the nerve to ask me, "Didn't you notice your refund was higher than normal?" ...better than, "You're not eligible for Summer loans." What? Last time I checked (with your office) I HAD to take summer classes to keep full-time status.
I explain multiple times to this woman that I call every single semester to ensure my finance obligations are met. I even explain that after I received a letter from higher education saying my 2016-2017 loans were "revised" that I called right away to make sure my status was okay and asked what that meant for me and that I was told I would have to pay back whatever was revised later. I still don't know why they were revised.
The woman was rude. She literally said to me, "Well what did you do with the money refunded to you? Use that to pay the balance." Oh. My money? The money I applied for? Well. I assumed my the school paid for my classes because I never received any bills and I called each semester to make sure, first. Then, I used the refund to pay bills like rent, a car payment and insurance because I'm almost 32 years old and I don't live at home and I'm trying to live a normal life while still going to school full-time. Not that it was any of her business. ...but I just kindly said- "After I checked to make sure my classes were paid for, I paid bills." ...because I assumed the rest was less than kind.
Kindness does get you somewhere, though. Despite holding a line of 10 people up behind me, the woman came back with a form and said I could just "simply fill this form out and ask for the school to revise the terms." Because I was only awarded 13 of $20,0000 (I'm still not really sure I understand this part. 2016-2017 is over. I DID only receive 13,000. Where is the other money??? I was awarded $20,000 in loans.), she explained that by filling out this form, they could pull from the remainder of that amount and pay for the Summer balance. Fine. Done. Trip successful. She did have to make one more smart remark before I left and say "you could have found this form online."
Who are these people? They must get paid nothing to hate their jobs so much.
You would think all would be well now, right?
NOPE.
Just got a phone call from, who I think is the same woman, stating my form was denied. Why? Because one of the classes I took during last summer was a pre-requisite to my MBA. I took 3 undergrad classes throughout my MBA interchangeably with my grad classes as I needed them because they were not my favorite classes. This happened to be one of them. According to the Financial Aid Office, they can only change the terms for me if I was in graduate classes only, even though this was a pre-req and I needed it for my MBA. "Loans only pay for classes within your area of study." So I say- "What about the other two pre-reqs? The loans paid for them." So now, she says-"Well I'm going to have to check on that."
Hey. GIVE ME MY MONEY. MY student loans that *I* applied for and that *I* was awarded and I will take care of these bills, okay?
In what world do schools get to determine what classes I'm allowed to spend my student loans on? This is my money that I will have to pay back in large sums very shortly. I want the remainder of 2016's loans and no more surprise bills. This should not even be happening to me on my senior year when I'm trying to sign up for my final classes.
When the next economic breakdown happens because of student loans.. you'll know it is because the students were busy paying surprise bills to the schools and not their actual loans.
America, we can do better. As someone studying business administration and leadership from a program I actually LOVE, I cannot believe the incompetence coming from this office with very little to NO help.
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