I was passing through town on a long road trip and got a nail in my tire. I pulled in here because…read moreit was the only place open. They got right to it, and got me back on the road in no time. When I asked what I owed them, they told me "It's on the house". Thanks, guys. You didn't have to do that for me, but it's much appreciated.

Third time bringing my Silverado here for oil change and a few warranty items. To try and replicate…read morean issue the service department basically used our vehicle like a loaner and took someone home. Who gave them permission? Did they call beforehand, no!!! But we heard about it after. And apparently they took a midget home because the passenger seat was hiked up insanely high. Don't trust them with your vehicle. They don't respect it at all. Who the heck knows where they went and what havoc they wrecked that will rear it's ugly head later that I'll have to pay for. I won't be stopping here and will complain to Chevrolet directly. Beware!!

I had a problem with my RAM pickup, had to have it towed to I20 Dodge. They repaired the problem,…read morebut while it was there an accident happened involving my truck. They were pleasant to deal with and I was satisfied with the outcome. I'd recommend them for service work anytime.

Title: Completely Unprofessional and Costly Experience - Will Never Return…read more I brought my 2024 Ram 2500 with the 6.7 Cummins engine to I-20 Dodge after it was barely able to drive into their shop. From the start, Stephen and Galan were helpful and professional, and I want to be clear that they did try to assist me throughout the process. The real problem was with their management (I believe the manager's name is Brian, although I'm not 100% sure). Because the repairs were going to take more than a day, I had to get a hotel room. What followed was a long, expensive mess: First, they told me the turbo was bad. They showed it to me, and it was clearly bad. They replaced it. The truck still didn't run right. Then they said it was a bad camshaft and rockers. Still no luck. Finally, they said it was a bad motor and that the engine needed to be replaced. By this point, I had already spent 8 days in a hotel, unable to work. I haul freight for a living, so my truck being down means I don't earn a paycheck. After waiting and waiting, I went home to Florida. From the time I first brought my truck in until the engine was finally replaced, it was about 2 months and 1 week. Ram then transported my truck to Baton Rouge, LA, where my trailer was. That took another 2 weeks. I flew back out, picked up my truck and trailer, and started driving back to Florida. The first day went fine. On the second day, just as I was starting out in Ocala, Florida, my truck overheated and completely cooked the brand-new engine. When I pulled over, I found the upper radiator hose off and about 18 inches of the hose's internal support spring hanging out of the hose and still in the radiator. It turns out that I-20 Dodge had forgotten to tighten the fan to the engine when they installed the new motor. I had to get the truck towed to Phillips Dodge in Ocala at around 5:00 p.m. on a Friday. I had no money left because I'd been unable to work for almost 3 months by then and my credit cards were maxed out. I ended up in a dump of a hotel because it was across the street from the dealer. The only reason I was able to get home at all was because a very kind friend in Ocala got a rental car for me in their name. Once I got home, I had to borrow money from another friend just to pay her back. When I called the Ocala dealer on Monday to see what they found, they told me straight out: the guys at I-20 Dodge didn't tighten the bolts when they put my engine in. That's why the fan came loose, the hose came off, and the engine overheated. Who knows how much damage it caused. Even after that, it took days with little to no communication. When I called, I was told that I-20 Dodge was "complaining about how much it would cost" to fix their own mistake, and they delayed approving the repair for about another week. In total, it was about 2 weeks before the truck was ready and I could go back and pick it up. I live about 170 miles south of Ocala. On top of losing months of work, I was out-of-pocket for: Rental car Trailer storage (about $249) Hotel Altogether, those expenses came to around $1,450. For over 3 months, I called I-20 Dodge almost every week trying to get reimbursed for costs that were directly caused by their mistakes. Stephen kept telling me they were going to pay, but they never did. Whenever I asked for the manager, I was told he "wasn't there" and that they would give him a message to call me back. He never called. Not once. The last time I spoke to them, I said that if they weren't going to make this right, I would take the time to write an honest review describing exactly what happened. This is that review. I-20 Dodge misdiagnosed my truck multiple times, took months to replace the engine, then installed the new engine incorrectly, causing a catastrophic failure. They admitted they didn't tighten the bolts, and yet they have refused to reimburse me for the reasonable, documented out-of-pocket expenses I had to incur because of their negligence. I will never take my truck back to them again, and I would strongly encourage anyone who depends on their vehicle for their livelihood to think twice before trusting this dealership with major repair work.

I had sold my cargo van so with the extra money we had we still needed a second car. We were afraid…read moreto buy anything from Fb market place or even at auction or from an individual. We were driving pass Hall Chevrolet when we saw this toyota on the lot. We paid cash for the car it ran very well and the sales man said it had been parked and belonged to a old lady and that she only drove it church and grocery store. So we took it for a test drive it drove very well. We paid cash for it took it home and drove it for about 2 weeks . One day we were bored being at home so we drove out to the country side and to the grocery the pulled into the driveway turned off the car and in about 25 mins. My comes running to the back yard screaming the car was on Fire. It was the most frightening thing that had ever happened to us. The police and fire dept came out to help and the whole neighborhood came out to witness the FIRE. They all wanted to know where i had bought the car. So i told them Hall Chevrolet in canton. I have called the dealership talked to the employees and they have just managed to play phone tag and was told they would talk to Mr. Hall but never heard back from anyone. It took 6 weeks before I even received my car title. I regret ever buying a car from dealership where all you do is haggle over the price and then literally get burnt. The car is still under investigation by toyota Corp waiting on the final results of why the car caught on fire. Im retired, live in the neighborhood down the street and I thought we were all family in this community but was i ever wrong. Now, we are without a second car and sometimes need a second car to get to the doctor. I dont like giving bad reviews this area is my home and I deserve to be treated better then this. DONT BUY A CAR FROM THEM. ITS GOING TO BE A LONG HOT SUMMER. I dont expect to them to call back or refund my money. I lost faith in the dealership!!!

Service department recommended oil, transmission, break fluid, and coolant changes on top of $450…read morediagnosis charge for over $1200 without fixing the problem I even came in for. None of those needed servicing and diagnosis over $450 is insane. Accusations were made and they were very unhelpful. Will never return.

Excellent staff and good prices on used vehicles. They finance in house which means I don't have to…read moreworry about mailing my payments which sometimes get lost or show up late. The Tahoe I bought was beautifully kept and I got a good deal! I will never shop for a used car anywhere else!!

David doesnt deserve anyone's business. He bashes his employees when hes in the wrong, he doesnt…read morepay contractors who do work at his dealerships, and he trespasses previous customers because hes upset. Not only have i bought 2 cars from him but i also serviced the landscape there he refuses to pay for over 2k worth of work and tresspsassed me for respectfully trying to collect the past due balance.

I called and spoke to Dustin in service and he was informative. Took car in and Margarita wrote the…read morerepair ticket. They stayed in touch through out the process. Only if you could train your All Star in Palestine some process. You guys were great! Thank you so much! I'd consider buying a car from you based on this experience! My dealer ALWAYS has my car a week plus! Last time 3 weeks! Why would I buy a car from them! I'd suggest Brinson for your GM vehicle service! Thank you Margarita!

Sold my 2017 Tesla Model S 100D to Texas Cars Direct on 7/25/26: $16,900 total, $10,852.93 of that…read moreowed to me as equity. They took possession the same day. What followed was 33 days of "we can't pay you until the title arrives" -- even though my lender confirmed in writing on 7/30 that the loan was paid in full. I'm an Army veteran and I handled this the right way: calls, patience, follow-ups, numerous conversations with their manager Mike. The day I said I'd had enough, his position was still that I could go to the DMV myself or wait another three weeks. Dismissive from start to finish. On 8/27 I showed up in person with the lender's paid-in-full letter. Only then did they hand over my check -- dated 7/27, two days after the sale. It existed nearly the whole time they were telling me they couldn't pay. The car had already been resold. (Keep-or-cut sentence:) Nothing in the bill of sale I signed conditions payment on the title. If you sell them your car, demand a payment date in writing. Every date above is documented.

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this