I'm a 75 year old women. I called the Dodge House in Canton, Texas to set up a time and get a…read moreprice for oil change. I told him I had my oil and filter. He gave me a price of $23.00+ tax I told him Ok he said ok let me get this all logged in. I take the car there and they do the work. Paying out he told me I owed $80.48 I said no I had my own oil and filter he ask me if I told the guy I gave the keys to and I think I did but the guy said I didn't. He did knock $20.00 off. I will never go back because wheather I did are didn't tell the guy I told him and he said he logged it down. Never again will I do business with them

Thefts, untrustworthy and dishonest !!! Took my truck there a few weeks ago for high fuel…read morepressure mind you the truck would start and ran before I took there just ran rough. Turns out the dealership said there was some kind of foreign substance in my fuel. They quoted 11,000 dollars tried going through insurance we had the fuel tested through my insurance adjuster fuel came back clean so insurance would not cover it. I Asked for my truck back so I can get a second opinion the dealership charged me 400 bucks to put the parts back on they took off to see what the problem was which was fine. Towed the truck home when we received the truck from the dealership both batteries which were a year old were dead. After charging the batteries I went to try and start the truck to move it into the garage the truck would not start now looked under the hood at the injection pump where they said they took stuff off and found my injector pump FCA sensor was barely hanging there on not even plugged in also found my main fuel line was not connected to the injection pump. Tried calling the service writer back after dodged me for several days finally got a hold of him. He told me the mechanic did not have enough time to install the parts back on the truck I was mine blown the service writer tried to blame the mistakes on me . Why would you release a vehicle When it's not put back together 100% but still charge the customer sounds like stealing to me. I would not trust these people and definitely the service writer of this shop I'm still trying to deal with the issue but can't get anyone to communicate with me over there!

Service department recommended oil, transmission, break fluid, and coolant changes on top of $450…read morediagnosis charge for over $1200 without fixing the problem I even came in for. None of those needed servicing and diagnosis over $450 is insane. Accusations were made and they were very unhelpful. Will never return.

Tire Damage and Service Dispute After the first service was…read morecompleted and I returned to collect my truck, I was informed that one of the tires had two noticeable gashes. I was told that replacing the damaged tire would cost me more than $300, which essentially negated the savings from the complimentary service. I questioned the service manager about how he could be certain that the tire damage did not occur while the truck was still being used as a demonstrator, or perhaps during transportation, offloading, or while being moved on or off the service rack by a technician. There are numerous possibilities for when the damage could have happened prior to my purchase. However, the service manager could not provide any evidence to support his claim and that I was responsible for the damage. Despite this, he assured me that the gash was my responsibility and that I would have to pay for the replacement tire. When I again asked if it was possible the damage happened before I took delivery of the truck, he admitted he could not prove otherwise but insisted that I was still responsible for the replacement. Lack of Support and Final Decision Since I purchased the truck, it has seen minimal use and has never left paved roads. Given this, I am unable to determine how the tire could have been damaged during my ownership. Nevertheless, Hall's Chevrolet refused to warrant the tire or absorb any part of the replacement cost. As a result of this experience, I have decided that this will be both my first and LAST purchase or service visit at Hall's Chevrolet in Canton, Texas. Money over customer satisfaction here The lack of accountability and unwillingness to address customer concerns was disappointing, especially considering the reputation I expected from a dealership like Hall's Chevrolet. I believe that customer service should extend beyond simply performing routine maintenance and should include standing behind both the vehicles and the work provided. This situation has left me feeling undervalued as a customer, and I sincerely hope that others will be cautious when considering their own purchase or service decisions at this location.

Excellent staff and good prices on used vehicles. They finance in house which means I don't have to…read moreworry about mailing my payments which sometimes get lost or show up late. The Tahoe I bought was beautifully kept and I got a good deal! I will never shop for a used car anywhere else!!

I called and spoke to Dustin in service and he was informative. Took car in and Margarita wrote the…read morerepair ticket. They stayed in touch through out the process. Only if you could train your All Star in Palestine some process. You guys were great! Thank you so much! I'd consider buying a car from you based on this experience! My dealer ALWAYS has my car a week plus! Last time 3 weeks! Why would I buy a car from them! I'd suggest Brinson for your GM vehicle service! Thank you Margarita!

David doesnt deserve anyone's business. He bashes his employees when hes in the wrong, he doesnt…read morepay contractors who do work at his dealerships, and he trespasses previous customers because hes upset. Not only have i bought 2 cars from him but i also serviced the landscape there he refuses to pay for over 2k worth of work and tresspsassed me for respectfully trying to collect the past due balance.