I was passing through town on a long road trip and got a nail in my tire. I pulled in here because…read moreit was the only place open. They got right to it, and got me back on the road in no time. When I asked what I owed them, they told me "It's on the house". Thanks, guys. You didn't have to do that for me, but it's much appreciated.

Third time bringing my Silverado here for oil change and a few warranty items. To try and replicate…read morean issue the service department basically used our vehicle like a loaner and took someone home. Who gave them permission? Did they call beforehand, no!!! But we heard about it after. And apparently they took a midget home because the passenger seat was hiked up insanely high. Don't trust them with your vehicle. They don't respect it at all. Who the heck knows where they went and what havoc they wrecked that will rear it's ugly head later that I'll have to pay for. I won't be stopping here and will complain to Chevrolet directly. Beware!!

I'm a 75 year old women. I called the Dodge House in Canton, Texas to set up a time and get a…read moreprice for oil change. I told him I had my oil and filter. He gave me a price of $23.00+ tax I told him Ok he said ok let me get this all logged in. I take the car there and they do the work. Paying out he told me I owed $80.48 I said no I had my own oil and filter he ask me if I told the guy I gave the keys to and I think I did but the guy said I didn't. He did knock $20.00 off. I will never go back because wheather I did are didn't tell the guy I told him and he said he logged it down. Never again will I do business with them

Thefts, untrustworthy and dishonest !!! Took my truck there a few weeks ago for high fuel…read morepressure mind you the truck would start and ran before I took there just ran rough. Turns out the dealership said there was some kind of foreign substance in my fuel. They quoted 11,000 dollars tried going through insurance we had the fuel tested through my insurance adjuster fuel came back clean so insurance would not cover it. I Asked for my truck back so I can get a second opinion the dealership charged me 400 bucks to put the parts back on they took off to see what the problem was which was fine. Towed the truck home when we received the truck from the dealership both batteries which were a year old were dead. After charging the batteries I went to try and start the truck to move it into the garage the truck would not start now looked under the hood at the injection pump where they said they took stuff off and found my injector pump FCA sensor was barely hanging there on not even plugged in also found my main fuel line was not connected to the injection pump. Tried calling the service writer back after dodged me for several days finally got a hold of him. He told me the mechanic did not have enough time to install the parts back on the truck I was mine blown the service writer tried to blame the mistakes on me . Why would you release a vehicle When it's not put back together 100% but still charge the customer sounds like stealing to me. I would not trust these people and definitely the service writer of this shop I'm still trying to deal with the issue but can't get anyone to communicate with me over there!

Tire Damage and Service Dispute After the first service was…read morecompleted and I returned to collect my truck, I was informed that one of the tires had two noticeable gashes. I was told that replacing the damaged tire would cost me more than $300, which essentially negated the savings from the complimentary service. I questioned the service manager about how he could be certain that the tire damage did not occur while the truck was still being used as a demonstrator, or perhaps during transportation, offloading, or while being moved on or off the service rack by a technician. There are numerous possibilities for when the damage could have happened prior to my purchase. However, the service manager could not provide any evidence to support his claim and that I was responsible for the damage. Despite this, he assured me that the gash was my responsibility and that I would have to pay for the replacement tire. When I again asked if it was possible the damage happened before I took delivery of the truck, he admitted he could not prove otherwise but insisted that I was still responsible for the replacement. Lack of Support and Final Decision Since I purchased the truck, it has seen minimal use and has never left paved roads. Given this, I am unable to determine how the tire could have been damaged during my ownership. Nevertheless, Hall's Chevrolet refused to warrant the tire or absorb any part of the replacement cost. As a result of this experience, I have decided that this will be both my first and LAST purchase or service visit at Hall's Chevrolet in Canton, Texas. Money over customer satisfaction here The lack of accountability and unwillingness to address customer concerns was disappointing, especially considering the reputation I expected from a dealership like Hall's Chevrolet. I believe that customer service should extend beyond simply performing routine maintenance and should include standing behind both the vehicles and the work provided. This situation has left me feeling undervalued as a customer, and I sincerely hope that others will be cautious when considering their own purchase or service decisions at this location.

I bought a preowned truck from 1200 miles away. The salesman Joe was very good to work with,…read moreinspecting the truck with me on the phone and sending me pictures of any imperfection he could find. When I flew in to pick it up there was a last minute surprise (honest mistake), Hall's team regrouped, brought people in overnight to make it right. These are stand up folks. I would not hesitate to deal with them again.

Excellent staff and good prices on used vehicles. They finance in house which means I don't have to…read moreworry about mailing my payments which sometimes get lost or show up late. The Tahoe I bought was beautifully kept and I got a good deal! I will never shop for a used car anywhere else!!

Read the reviews before shopping here. On 11/20/2025, I purchased a 2017 Tahoe from this company…read morethat I found on cargurus.com and still have not received it, because of different repairs that were uncovered after I signed. I get different timelines on when it is to be delivered. Today is 12/11/25 and it's been nearly 3 weeks. I do not recommend this company.

Beware of Brinson Chevrolet. In September of 2024 I purchased a brand-new Chevy 2500 diesel truck…read more Brinson was pretty much the only local dealer that had a truck in stock close to what I wanted. After 3 hours in dealership while they checked my trade and we agreed on price they came out with contract and added in two protection plans from Portfolio for theft and Glass that totaled $1,399. I told them I did not want it but the salesman Michael and Finance manager Presley said every car they sell comes with this package and I must purchase it or they won't sell me the truck. I was going on vacation and needed the truck so I bought it instead of waiting to hunt for another truck so yes I bought the plan because if I did not they would not sell but in hindsight I should have walked away I was given a small photo copy of a brochure saying they will fix or replace for free. I reluctantly agreed because the truck was marked down about $3,000 and I probably will go through a few windshields during the course of the plan, right? Well, a rock finally hit the windshield and they said they will try and repair and if it does not work, they will replace. The repair did not work. I said ok. Well, it looks the same as it did and far as I am concerned it did not work. In fact, there is a chip out of windshield you can feel when you run your fingernail across it deep enough to file your fingernail. I asked for a new windshield and they said no. they can epoxy a crack or chip up to 2"?? this was not discussed or none of the information given stated that. I asked them to refund my money and they said no. I also asked them to look into their records and see that every car they sold in that time frame was sold with same warranty and Manager said he des not want to because he is afraid to find out. Only offer I was given was they will split the cost of a new windshield with me. The new GM Michael and the New service manager will not return my calls. I asked for a refund and they said no. I did inform them I was going to bring this to another level and escalate this with the owner and he said the owner said no to this. I would also like to comment when I bought the truck, they charged me for 2-year registration and only gave me 1 year sticker and that took me 4 phone calls to get a check sent out for that!!! I am curious has anyone else been pressured by this dealership to by worthless protection plans they will not stand behind? If so, I would love to know and if we all complain something may get done. Brinson has lost all my future business and they do not stand behind what they sell also pics are not that good because it is real hard to take pics of a rock chip. pics are after repair was done.

I like honest car sales people…read more And from our latest car buying excursion, we continue to find them rare. For example, one of the other car dealerships prevented us from taking the car to an independent mechanic! You know they were hiding something with the car. Anyway, not only did Texas Cars Direct let us take the car to an independent mechanic, they were professional, not pushy like some of the other guys we dealt with, and easy to do business with. Mike, it was a pleasure doing business with you. Thank you for selling us the newest car in our company fleet! P.S. If you come across a clean, unmolested 1990 to 1993 Mustang convertible, give me a call!

I purchased a Ford F250 from TexasCarsDirect back in September. I flew in from Chicago to pick up…read morethe truck. Upon arriving and meeting with David Urby, I took the truck for a test drive. There was some minor issues but the most glaring was the check engine light. David said the issues would be taken care of, go to lunch and come back in a couple of hours. He called me and said they needed a part that would not be there until Monday. David paid for my flight home and said the truck would be shipped to me. I received the truck late the next week. When driving from where I received the truck, the check engine light came on. I notified him of this issue and he said to have it fixed locally and he would reimburse me. It has been several months and many texts and calls and still no reimbursement. Up until this point, David lived up to his word but I am extremely disappointed to have to write a partial negative review due to not receiving this promised reimbursement. In addition, the check engine issue took two times to resolve, the second requiring an additional cost which I decided to absorb thinking I would get the promised reimbursement. In closing, David did live up to his word on everything until this reimbursement issue so I can't give a 5 star review due to this