BEWARE FLEECE WARNING.. DO NOT STOP if you're from out of town! Our family was vacationing in Florida from Michigan, on the way home the hose for the power steering broke and we had to be towed to the nearest shop. Mechanic was friendly and did a decent job replacing the part. We sat outside in chairs they provided watching them work, they did not have the part on hand so the car sat on the hoist until it could be delivered. We were there only a total of 2 hours, they spent about 30 minutes working on the car. My husband looked up the cost of the part while we were waiting.. $30.
My husband went to pay when they were finished and left pale.. I could tell something was very wrong. They charged us $535.00 for $30 part and 30 minutes of work! We were charged for 6 hours, not 30 minutes. When we went to the owner to challenge the bill, he was very cocky, disrespectful and rude. He justified the rate saying he put 3 guys on it to help us get on the road faster bc he know our situation. Just a few days before that the engine died on the car and we had to pay over $6,000 to have that replaced on top of the additional cost to stay in Florida while the work was being done. They were aware of this and that did not stop the owner from charging as much as he possibly could. Our family was sitting there the entire time, there were moments he did have more than one working on it, but for the most of the time it was just sitting on the hoist...waiting for the part to arrive, and there was one main guy that did the work. He did not like me asking how in the world he could justify charging us so outrageously, got angry and flat out told me if I didn't like the price, he would take the part off and we could head on down the road. I told him, "Well, I guess I'm in the wrong business Sir." He said "You're right, it takes a lot of money to run a business." It was a total heart break and very upsetting to say the least. read more
