My parents moved to the Highlands a few months ago and the Hospitality staff are SO nice it makes…read moremealtimes very enjoyable. I also would like to compliment the on-site management team that responds to your needs in a timely manner Thank you for all that you do! Lisa Phillips Worcester Mass.

My Mom lives in the Highlands in Westborough and it is anything but gracious. The facility is not…read morethat old, maybe 5 or 6 years now, but it is a pit. It was nice when it first opened, but quickly started to fall into disarray. They manage to raise the rent every year, but the level of the services provided declines at the same rate as the increased rent. The food is substandard. Often it is inedible. I don't know what qualities they're looking for in a cook, but the individual clearly can't cook for a large group of people. The food is often tasteless and barely cooked. The servers of the meals are tasked with cleaning the residents apartments. They are underpaid, and we're lucky if my mother's room gets dusted when it's vacuumed. The owners of the facility can't manage to maintain effective management and I have to believe that's because no qualified individual of good conscience will stay. If you are considering moving a loved one to an independent facility, I recommend that you look elsewhere.

I have heard so many positive things about this retirement community. They seem to offer a variety…read moreof activities and supports depending on the person's needs. Based on the feedback I've heard, I would recommend it!

From the owner: The Willows at Westborough is a vibrant, full-service, resort-style independent living community…read morethat offers spacious, maintenance-free, independent living apartment homes; award-winning, chef-prepared meals; and abundant, on-site amenities

Salmon Health & Retirement gives inadequate care. The nursing staff is very good but they have too…read moremany patients and I'm sure Salmon is compliant with government regulation for staff to patient ratio, however, the needs of the patients are often not met. The rehab is not well kept and patients are left in beds and/or in wheel chairs for hours on end. The aides are not well trained and some neglect and verbally abuse the patients. Some disoriented patients wander around in and out of rooms and hallways unnoticed by staff. The food is often cold and the staff does not always have the same clinical information about each patient. I will go so far as to say this is neglect and abuse. I do not recommend Salmon Health and Retirement for any level of care, Assistant Living, Rehab and skilled nursing. Julie, visitor and family member.

Ten years ago I visited the Willows (a Salmon senior living community), in Worcester, with my then…read more83-year old Mom, and was impressed with what they had to offer. At that time, my Mom wasn't ready to move. This past October, my Mom needed to be placed into a nursing home. I chose Beaumont in Natick, due to high ratings and the proximity to where I live. My Mom passed away last Tuesday. In all candor, this last 9 months was very frustrating. The facility is understaffed and the staff is completely overworked. I visited almost daily. If I hadn't, honestly, I feel that my Mom would have been very neglected. When I went to her dead body, and to call the funeral home, the staff was completely cold and detached and I received no direction whatsoever. What happened to once well-run facilities? We paid $14,000 a month, out of pocket. I'd welcome a longer conversation with the Salmon brothers. I wrote to them several months ago and received no response.

My grandmother has lived here for 5+ years now and it's a great community for her. They have…read moresmaller apartments and larger ones so when she and my grandfather first moved in they started with a two bedroom and once he passed she only had to wait a few months to move into a smaller place. Everyone is very friendly and respectful. My only complaint is a few years ago they switched food providers for the Cafe and the food and service is a bit below average. Just like the government, there is no competition in this market so I understand why. I can't speak for the dining room as I hardly go there. Although rather expensive, I would recommend this place for a nursing home with attentive staff and people who truly care!

From the owner: Southgate at Shrewsbury is central Massachusetts' premier retirement community. Located in historic…read moreShrewsbury, Massachusetts, as a Continuing Care Retirement Community (CCRC) or life plan community, we offer independent living and assisted living. Rehabilitation and skilled nursing services are also available on-site, should the need arise. Southgate has been designed with an energetic, exciting, sophisticated lifestyle in mind. Situated on a 30 acre campus, our beautifully maintained grounds and distinctive architecture flow graciously into Southgate Park, where lush flowers surround our gazebo and heirloom fountain and align our footpaths. Since 1989, Southgate has been unsurpassed in amenities, hospitality, and service.

Rehab fantastic, but overall care from aides below sub-par. Inattentive to needy patient--fall risk…read morewith no signage indicating so. Sitting in soiled and wet diaper for at least 1/2 hr. when this patient's call light was the only one visible in the hallway--had to go searching for the (mostly) lazy aides for attention. Patients need advocates present to get appropriate help.

Terrible food, LPN's standing around, looking at their phones instead of taking a soiled patient to…read morethe restroom. Popping off if you say something about it. Forgetting medication. It's a horror show. Every elderly person's nightmare. Do not let your relatives stay there unless you visit them everyday. If I could give them zero stars I would.

Kim in out patient is professional, very knowledgeable and provides excellent customer service. She…read moregoes above and beyond to help. I've previously had OT and had a great experience. I am now going for PT. I have Laura who is excellent. I've found the therapists I've had are caring and concerned your well being. Highly recommend!

The amazing care team needs to thanked for their professionalism and knowledge. This is a place you…read morecan receive the correct physical therapy and not worry about quality of care. I highly recommend.

Very engaged staff. Michele has been through these things 100 times or more and knew exactly what…read moreI needed and also made sure I didn't buy/pay too much. Very down to earth atmosphere. If you're still going to CVS, you're missing out.

I have taken my bussiness else where for many reasons bouvier has over drafted my account twice,…read morebeen late with medication delivery and mistake on my medication. I would not recomend bouvier to anyone!!