* Amazing staff! Loving, beautiful people…read more * Embarrassingly, outdated technology * Ridiculous amount of paper (recycled or otherwise) * Please consider investing in cutting-edge technologies such as Square and iPad, making it simple for customers to pay and to receive paperless receipts.

Been going here for 4+ years now and the care has been consistent. The support staff are so kind…read moreand treat you like family. We won't be going anywhere else

Our black kitty, Abby had an appointment at 6:40pm for routine checkup/shots. Plus I wanted to get…read moreher flea and tick stuff. Their staff was fast and friendly/ Abby has been going there for past 9years. Abby trusted Dr. Judy with shots and standard exam. We were on our way home inside half hour. They really give fast professional service, while caring for our animals. I would not take Abby anywhere else. These folks seriously have whats best for our animals in mind. Bonnie Kolarik

10/10 Recommend! Took my cat here who is a bit of a problem child and has issues passing stool…read more They were able to remove all the stool, give me medicine and an x-ray for cheaper than my usual vet! And actually fixed the issue! Definitely going back here again with any further issues.

Things here feel like a giant cash grab. They're happy to sell you tons of unneeded prodcuts &…read moreservices without a care in the world if it actually works for your pet or not, and provides tangible results. A thousand dollars later, and the office manager couldn't have been more petty and unhelpful if she tried. Another reviewer mentioned being subjected to "condescension and threats of discontinuation of service if I didn't comply" and this describes her to a T, in my opinion. Someone this overly-sensitive and easily offended should not be running a veterinary practice.

The office staff is so nice. They truly care about animals and always willing to answer my…read morequestions. Would highly recommend them!

Review for Family Friends Veterinary Hospital…read more Over the years, we've taken a lifetime series of hounds and bulldogs to Family Friends. I've always wondered why they chose the name Family Friends. At first, I assumed it was because pets are members of the family, and the name had a nice ring to it. Over the past few days, I understand it differently. Family Friends are truly friends to our family. It's a large practice with a remarkable staff--every one of them kind, caring, knowledgeable, and professional. Many practices achieve "friendly." Family Friends has created something more: a place where each staff member steps forward like a true friend, without hesitation, and goes the extra mile. That sets them apart. This past week, as we worked to connect with specialty veterinary services for our dog, Family Friends exchanged supportive emails, answered questions, and listened patiently as we tried to talk through tears. They took time with every visit, showed genuine care, and did everything they could to help us move forward. Their kindness has made a very difficult time feel less overwhelming. Friends are awesome; friends who also know what they are doing--each and every one of them--are deeply appreciated. We do not yet know the outcome for our dog. What we do know is that, whatever lies ahead, we have been supported by wonderful people, and their care has meant a great deal to our small family of two people and two dogs. Family Friends has lived up to its name in ways we never expected. - Carol G.

We've trusted Family Friends with several of our dogs over many years, and they have always been…read morecompassionate, genuine, and caring. They take the time to explain things clearly, offer practical advice for care at home, and never push unnecessary services. Their urgent care hours have also been an incredible help to our family. Some visits have been especially difficult due to heartbreaking diagnoses, and their kindness and support during those moments have meant so much to us.

Incredible vet, great doctor and great people. Very knowledgeable and thoughtful, always happy to…read moreanswer all of our questions.

Best place to bring your pets for neutering! I brought in two cats that are brothers And were six…read moremonths old. My one little male cat Benny had a more complicated neutering but they took such great care of him with no problems. My other cat Charlie was running a temperature. They had me hold him to calm him down and his temperature returned to normal. I explained my kittens love to be with each other and when I returned I was happy to see, my kittens were together in the cage I left for them. They were very reasonably priced and worked us into their schedule very quickly. I was also able to pick my cats up the same day, which I felt was less stressful on my cats. I can't say enough positive things about the great doctor doing the surgery's and great people that work at this clinic! Thank you so much, you made this a pleasant experience for all of us! Susie Manikowski

Recently became Cocker Spaniel puppy parents and this was Gus's first vet visit. Shots aside, he…read moreloved the staff he met (from Connie the receptionist, the vet assistants who took notes, answered our questions and reviewed how to keep a Cocker's ears clean. Finally, Dr. Vito came in and introduced himself and spent time putting Gus at ease. His demeanor and love of animals was apparent as well as his gentleness with Gus to ensure that his first vet visit and shots did not stress him out. All in all, the staff of Rockford Animal Hospital made us feel welcomed and focused on making sure Gus had a great first experience at a Vet Clinic. We give them 5 stars and Gus gives them 5 barks!

I can't say enough good things about Rockford Animal Hospital. Dr. Vito and Isabelle especially…read moreare so caring and compassionate about pets, and even though any vet service you get nowadays is not cheap, this place does have significantly better prices than another competitor just up the street (whose name we won't mention). Plus Rockford Animal Hospital is willing to call in Rx info to chewy.com if you ask them to, which can save customers money vs. using more expensive pharmacies for pet meds.

It doesn't matter if you have been a lifelong patient of this veterinarian or not, they simply…read moreDON'T CARE if your pet has an emergency. They refuse to even help with emergencies and simply refer you to the super expensive emergency clinic. The way they pushed it almost seem like they are getting a kickback from that emergency clinic on Plainfield. No thanks. Time for us to find a vet that actually cares and isn't just in it for the money.

Very responsive! Kind staff to people and fur babies! We've been here for 16 years.read more

A+ service and care. The entire process from scheduling, examination to treatment and follow up is…read moretop notch! Primary Care for humans should operate more like Cat Clinic North. (;

My cat has been seeing the vets here for the last 5 or so years since we moved back to the GR area…read more There are so many great things about them: 1. The location is so convenient for me. I first heard of Kentwood Cat Clinic, but live north of GR. There was no way I was going to be able to make appointments there if I had to come home from work to pick up my cat, then drive all the way in the other direction for the vet. The Cat Clinic North (affiliated with Kentwood Cat Clinic) is also on the north side of town, much closer to my house. 2. Although my cat doesn't mind other animals, he's already on edge at the vet. When there are dogs barking in the waiting area he gets pretty freaked out. Since the Cat Clinic (obviously?) specializes in cats we don't have to worry about dogs in the waiting area. I don't think I would ever again even consider a location that takes all pets. It's just too stressful for him. 3. The vets, assistants, and front desk staff have all been great! They are friendly, super knowledgeable, sweet to my cat even when he gets crabby with them, and really great about calling to check up on him after a visit, or when he's due for a check-up. I also really trust that he is receiving the best care. 4. We haven't utilized it, but they do have Cat Condos there in case you need to board your cat. Overall, I'm very happy with the care received from this clinic, and would highly recommend them to any cat parent!

This place is wonderful! My parents bring their golden here, and my step-dad refers to the owner as…read more"the dog whisperer." They always do full grooming, and the dog always looks fantastic when they are done! My husband and I just decided to give them a try. Our german shepherd mix hates getting his nails clipped (it took 5 people at the last vet we took him to - stores like PetSmart can't handle him). The staff at Pampered Pets got all of his nails clipped in under 10 minutes, and our dog loved the owner. Best part? The price was beyond reasonable - only $5! Highly recommend this place to anybody!

I drive out of my way past many, many groomers to bring my dog to Shelly at Pampered Pets. My dog…read moreis terrified of other dogs but is perfectly comfortable there with all the dogs. He loves Shelly and is actually excited to go there. Not only do they do a great job grooming but they have provided me some great advice concerned health and food choices. I wouldn't trust anyone else with my dog.

Prices increase as with everything, but the staff is always friendly and professional. The vet is…read moreexceptional with both animals and people!

Incredibly inexperienced and rude front desk staff. This made us just look elsewhere. First…read moreimpressions matter and if you cannot hire someone who is professional to represent your business, I'm guessing that it just goes downhill from there. I won't trust a family pet member to this at all.