I lived at Bella Ridge North for four years. Overall, I think property management did a great job…read moreat maintaining the apartments and buildings themselves clean and well-kept, including the common areas (pool, gym, walking areas, etc.) Any minor issues were resolved quickly and the ladies in the leasing office were polite and responsive. The apartments themselves were large and spacious. With that being said, over the past year there were definitely changes in who was coming and going/leasing the apartments. Noticeable differences in a higher police presence (I saw cop cars within the property gates four of five times in the six months up to leaving), random people walking around, being let in the gate who clearly did not live there, parking spots being taken by non-residents etc. Unfortunately my husband's car was stolen right from outside the apartment, on the top floor of the parking garage and several of our neighbors cars were broken into over an extended period of time. While, understandably not First Lake's fault directly, I feel like better measures could have been taken to provide a safer and more secure atmosphere, up to and including, cameras on every floor of the garage (not just where you enter) and better measures on securing the property for non-residents. When addressing the issue with corporate leadership the attitude was dismissive and very much "Not our problem" instead of "Hey, you've been a valued resident for x amount of years, we care about your business, these are the measures we are taking to improve". We had to follow-up several times not only with corporate but also with the "courtesy officer" on site, who I don't even know is a real person because he or she never reached out or contacted police. This is less about physical property and more about the attitude of the business/management and caring about resident safety. If people will steal in that close of proximity so brazenly it will probably escalate shortly into apartment break-ins. Overall, they have some major safety issues to work through.

Zero is what they deserve but i'm forced to give at least a one star…read more It's not the property We loved our place it's the idiots running the operation. I lived here for almost 4yrs entire front office of Leasing clerks need a reality check in Professionalism and a course in customer service. They need to be made aware they are Not the property owners they're the gossiping lap dogs who feel it necessary to speak rudely to hard working Military serving residents. A lesson in proper etiquette in interacting with the residence that don't owe them a Damn thing. apparently these ladies who deem themselves to be more relevant than they are have some of the nastiest attitudes I've ever come across . It's all about Respect in which they have none. Thank God our job relocated us . Again it's Not the property it's the Unprofessional way in which it's we've witnessed this place being operated

We rented the corporate apartment for 2 months. We were impressed with Adriene and Jessica's…read moreresponsiveness to our questions. We echo the greatness of the repair, the groundskeepers, and the maintenance: especially free a.c. filters and upkeep of the fire extinguishers. So easy to live there.

Very cheap when it comes to repairs and replacing appliances. They're currently fixing the outside…read morestairwell in my building after months of it being unusable. There's damage INSIDE my apartment due to it. I don't see why there should be any damage inside while outside work is being done. Cheap labor gets you cheap repairs. I've also been told that dishwashers aren't meant to wash dishes, just to sanitize them.

I lived here for 3 years. The apartments are beautiful & spacious and the grounds are gorgeous. I…read morewould not choose to live here again for these reasons: 1. Noisy neighbors. For 3 years I had two noisy residents below me. The second set of residents were the worst. One was a musician. He would yell & play music loudly at all times of the day & night. I would complain, sometimes multiple times a day. For a full year and a half I just had to endure the noise, because all they would do is send warnings, which were ignored. Even worse was when he started getting louder as they learned there were no repercussions. It made for a horrible living situation. 2. Appliances. They were old & didn't work well. The washing machine usually required to be run at least twice to get a load clean. Same thing with the dishwasher. I stopped using the ice maker in the fridge. The water line had growth in it & no matter how many batches you threw away, it persisted. The oven had seen better days as well. 3. Poor business ethics. This was the worst. Entergy did not transfer the utilities back to Palmetto Creek for a month after I moved out. They had no record that I had requested this. I requested reimbursement for the time after I moved out of Palmetto Creek from 1st Lake. The bill showed that the last prior reading was on my move out day so this should have been an easy request. Instead I got someone calling me telling me that they weren't going to pay despite acknowledging that they used the power for the entire period that I was requesting reimbursement. Too bad, so sad was their attitude. This is very poor business ethics & theft of utilities. The person I spoke to was incredibly unprofessional. 4. So no, I will not be giving them good reviews or recommending them to my family, friends, or coworkers as requested. Steer clear of any 1st Lake property. I wanted to add as the response makes it seem that they actually care about their residents. I was told by the man that called me "I guess we won't go out of business", when I told him how unethical he was. If you want to stay where they don't care about their business ethics as long as they make money: stay at a 1st Lake property.

I just recently moved away but when I tell you the apartments were everything, so nice and…read morespacious, the granite really added on to how beautiful it was. Tonya and Brandy are truly the best leasing agents around and all the neighbors were so nice and kind! Go check them out. I also felt 100% safe which was a plus.

Kenny is probably the most amazing caring and lovable managthat makes the apartment feel like home!…read moreeveryone is welcoming and it just feels like a family! Best place to live

Proceed with Caution -- Worst Rental Experience I've Ever Had…read more Out of many years of renting across different states and cities, this has truly been the worst nightmare of an experience. I do not recommend Clearcreek Water to anyone considering making this location home. From the beginning, there were constant red flags. The person now acting as "the head" of this property is cruel, dismissive, and unprofessional, often behaving as though she has a personal issue with tenants. Heal that, "ma'am".. Her demeanor made the environment feel hostile and unwelcoming--definitely not a good fit nor look for residential leadership. For context, I've lived at other 1st Lake communities and never had an issue until I came here. Complaints from myself and other tenants about loud music, suspicious visitors, dog feces, and even strangers knocking on doors were routinely ignored. Even more concerning, weed smoke in the buildings was never addressed, despite repeated complaints. Contrary to being told that "weed is in", there are definitely complexes that enforce NO SMOKING or one may face eviction --to add, for someone with asthma, I was forced to use a prescribed (Dec '24) ventilator nightly just to breathe--this alone should have warranted urgent attention, but it never did. At move-out, my family and movers discovered visible mold on the air vents, which I later found had already been reported in previous online reviews. It was disturbing to see that this issue has been repeatedly overlooked. To top it off, I confirmed my final rent payment amount in advance--both in person and via email well ahead of move out --yet I later found out there was a mysterious, unexplained charge added to my account. I was also contacted by clearcreek for a forwarding address which was written on the move out notice, that I HAVE A COPY OF .. you have my phone number but not my file? So, where did you retrieve the # from?! Stop it. This kind of shady, unethical behavior is unacceptable, and when I contacted corporate, they had no record of an issue or even a reason for why my forwarding address had been requested. How is that so? How couldn't corporate (the entity that the "head" stated NEEDED the forwarding address) locate a concern by my name or phone number? This is wild and low, wow. Y'all dropped the ball--anywho, I was advised by corporate to reach out to Cindy Hart, the Regional Vice President. If anyone else needs to do the same, the corporate number is +1 (504) 455-5059. She should be back in office on Monday 6/30! She's also on LinkedIn. Thankfully, I've since relocated to a much better complex, where the leasing agents are professional, kind, and genuinely invested in the upkeep of the property and us, as a community (they recently facilitated a pizza party for us, a pool party, and meet and greet, all in ONE month; next events are slated for next month ) well after the lease is signed. It's a night-and-day difference, and a reminder of how poorly managed Clearcreek Water really is. Please consider THIS your warning: save yourself the stress, health risk, and frustration. This property may carry the 1st Lake name and "appear" to be the one, but it doesn't reflect the standards they use abide by. & remember this, "person in charge", you will never win when you play dirty--shame on you. With that, I recommend none of the properties based on who they hire to serve the community! ***No need to say, "reach out", I did that. Oh, (prospective tenants) when you reference my review and others, there won't be any accountability or honesty, they'll tell you what you WANT to hear so that you can sign! I simply won't stand by knowing I paid my dues throughout my stay and allow them to behave in this despicable disgusting manner. All in all, in my new place, I'm finally at peace and can SLEEP throughout the night... ALSO, here I can accrue points that go towards rent! Definitely more bang for my pretty bucks and aligns with my lifestyle choices! Peace out!

Living here we have been treated with great assistance as they care deeply about the needs of their…read moretenant. front Office assistant always helps to the best of her abilities as quick as possible. I would highly recommend these apartments to other residents in different areas

staff is always helpful at getting any request taken care of in a timely manner. happy to renew my…read morelease again!

Ugh ok here we go. I'll try to keep this as factual as possible. Now I will acknowledge that part…read moreof my frustration is a desire for bigger space, but, I got here Feb 2020 and the rent has gone up $35 and I have a 1 bd 700sqft. Not bad but I am squished. The kitchen is too small to function. The dishwasher touches the opp cabinet and so does the fridge door. My dry foods are competing for space with pots and pans. I have bought 2 additional things to free up cabinet space but it just won't do. That one cabinet in the bathroom is just not enough. That's an issue because even on a 2 bedroom, these features won't change. I can't imagine another persons things. Much less paying more money over $1000 for just an extra room. I considered it. Odd closet setup with no light. My dishwasher leaves more ick on my dishes than when I put them in. The pool is not cleaned enough or correctly, my s/o got a nasty ear infection right after swimming recently (it's august). Maybe the rain throws it off idk but he was not ok and I was about to take him to the ER. The tennis court, that your key fob doesn't open requires one key that you have to go get from front office,is torn up to a point it could cause injury. I have had several issues with my dryer and AC in the summer. With the dryer I had to ask for a laundry card the second time it broke, it wasn't offered at all. I just hate the amount of maintenance that was needed in just 2 yrs and I'm only here half of the time. Maintenance people are nice and polite they always speak. The walls are thin in all directions. I deeply apologize to my elderly neighbors for what you may or may not have heard . I digress. The price and location is great but only for a starter apt. Not for an adult millennial desperately needing a house & upgrades. I would love for this property to keep up amenities so my money isn't going to waste.

Avoid, shady business practices. Was told when I moved in if I stayed half my lease I could get out…read morewith a penalty. Was told I had to give a 30 day notice. While living here for two years I guess they changed both of those things without informing and burnt me on both a two separate times. Walls are paper thin. Cheap price, you gets cheap place with unprofessional staff and nickel and dime business practices.

I would strongly suggest against living here if you are a young female. I lived here for a year and…read moreof course expected to not get my deposit back after reading reviews and also knowing how these big rental corporations work. I had a friend who worked as a property manager for 1st lake who told me that the less deposits back the bigger the bonus for the property manager at the end of the year so they will do everything in their power to keep it. This is factual information I was told directly from someone who works there. They tried to pull one over on me claiming that there are stains in the carpet and they have to replace it, so they are taking my entire deposit. I will be fighting this in small claims court. They don't know how I am and who I know. I am in grad school for this stuff infact. Another very creepy and unsettling note was, I lived at Magnolia Creeks in Harahan and AT LEAST. 3 times had the maintenance guy "accidentally come into my apartment, once while I was half naked. Literally not just knocked on the door, this guy had keys in my door, coming in.. How do I know it was no coincidence? This is a huge property, if you know anything about the creeks, it's massive. I had a best friend there, and I asked a few neighbors if this had ever happened to them and they said no. This guy is the ultimate creepster. Always saying he made a mistake in coming to my apartment, On the third floor... seemed very weird to me. One time he even goes "oh I'm sorry baby, I came to the wrong place." Yeah, no crap. This is the third time you did this.. I kept reporting it to the management and they would apologize. Stay away from the creeks if you are a young female living alone!!!!!

Magnolia Creek apartments are around everything. I love that it's close to the Elmwood Plaza, AMC…read moretheater, the 10, and a small mini mall. The grounds and the staff here are great too. The greenery of the grounds are awesome too. I love the fireplace in my apartment... even though I will probably never use it. The closets are huge and the bathrooms are good sizes with enough vanity space.

Not willing to work with you at all on moving in.. for just a one bedroom, shouldn't be that hard…read moreto work with and with real estate & property mgmt going up overall makes this one especially a hard stay-away!!!

I have lived here 2 years and this is by far my best apartment experience. Clean, quiet property…read more Helpful, available management. My very few maintenance issues were dealt with quickly. I would stay another 2 years if i wasn't moving to Texas.

Prior to this month, I would have given a GLOWING review to this property, I have loved living here…read morefor the past 4 years. HOWEVER, after months of contacting them about needing the lease rates for when my lease ran out in April so that I could determine the length I wanted to sign, I finally received an EMAIL not a letter on the door or a phone call on MARCH 24TH. I responded on April 4th that I wanted to do a 5 month lease only to be told that my lease had been auto renewed on the 31st for 12 months and that there was nothing I could do but pay an extra month rent to break the lease. Mind you I was NEVER told that I had to respond by the 31st of March by ANYONE ANY of the MULTIPLE times I contacted the manager. Rachel in the office was rude and laughed at me when I asked why she didn't give me a call after sending the lease rates since we had been communicating. I then tried to get in contact for THREE WEEKS with the regional VP Randy L'Hoste just to be told that it was "in my lease" and that one week was plenty of time to make the decision. Despite the fact I was the one who had been proactive about this the WHOLE time, it's somehow my fault they took forever to give me the info I needed and then didn't tell me it was due in a WEEK. Be very wary of this place. They are scammers and grifters who will try to pull a fast one on loyal, model tenants who have been there for years.

I have lived there for seven months and it has been a great experience. The staff is friendly and…read moreunderstanding. Every thing in the area is close and the grounds are always clean. Thanks for a great living experience.

TLDR: Overpriced, nothing works, and TERRIBLE communication from management…read more For a single person with 2 animals, a 1 bed 1 bath on the third floor after the service charge and credit card fee will run you $1485. That's almost $1500 a month for one person. What does almost $1500/month get you? Gates that are always open because they're always broken. You have to take your trash, put it in your vehicle, and drive it to the dumpster which is almost always overflowing with garbage. You might pass up some busted trash bags or empty boxes along the way. A fitness center with three working machines and a few free weights. It gets you access to "emergency maintenance" that doesn't actually get sent out after hours. It gets you access to "courtesy patrol" that tells you to call 9-1-1 for a neighbor that's been raging in anger from the hours of 9pm-8am (yes). It gets you a dishwasher that the top shelf always pulls the whole thing out and it took them three months to fix because the multiple repair tickets never went through and you have to call the office multiple times to have it addressed. And then your dryer breaks not long after. And then your air conditioning breaks too and they make you sleep in your own sweat until it can get fixed. It gets you molded vents. It gets you a pool you can't use in the summer because it's green. It gets you a fridge that gets stuck because the gasket is like suctioning the door in, and doesn't even open without you having to hold the fridge in place. The drain to the sink has to be screwed on every so often, and the garbage disposal cover fell in despite regular cleaning and maintenance. I had to edit to add because I nearly forgot that the smoke detector had to be replaced as well. It also goes off "due to proximity" every time I cook despite having cleaned the burners thoroughly and the inside of the stove. So I have to unplug the smoke detector just to cook. I have never had to do that anywhere. Everything inside of the apartment is just cheap, except for--oh--the fancy granite countertops. If you have a 9-5 forget trying to get ahold of the office before you go in, because rarely people are actually in at 8:30 when you need to talk to someone. And if you try to call the phones conveniently aren't available to take your call, but emergency maintenance is? This place is a total rip off for single people. I don't recommend it to anyone and have turned away people who asked me about it. I totally understand what I sound like when I have to call these people and voice my frustrations, and I am truly sorry for that! But it should be illegal to charge this much and have this many problems. At best it is just pitiful. I literally come home to sleep at this point and get ready for work and nothing else. I'm just waiting for the next major cheap appliance to break.

Emily and Lori made not only my moving process smooth but my sister as well …read more explained everything so thoroughly, it was amazing . I would recommend Citrus Creek West to everyone if i could.