This company is horrible with customer service and is not helpful. I called to get help with a bill…read moreI had through insurance and the lady was rude and not helpful. The only good thing about this place is the DR.

This is an update to previous review. I was left with an unexpected bill of $930.50 after I had…read morepaid the estimated $400+. This was my problem it was only an estimate. Since they would not help me in any way I was doing all I could do and making payments and they turned it over to collections. Have put in an appeal with the collections agency that it should not be report credit bureau as I was trying to pay the account. Haven't heard the response to this yet So definitely beware of this company.

I chipped my front tooth today and called to schedule for an emergency appointment to get it fixed,…read morewhen I called to make the appointment I specifically asked to have an emergency appointment not a new patient exam, and double checked that that's why I am scheduling, because I have a broken front tooth. then when I drove 1 1/2 hours to the office, they had me scheduled me as a new patient exam and told me that they don't have time for me. so I left with my chipped front tooth and half empty gas tank. I will never even try to come back to an aspen dental.

Approximately three years ago, I made an appointment at Aspen Dental for a routine cleaning. I only…read morechose them because my new employer's insurance required selecting from a limited list of providers, otherwise, I would have continued seeing the dentist I had trusted for years. When I arrived, the appointment began with X-rays and gum measurements. But then, instead of cleaning my teeth as scheduled, two staff members sat me upright in the chair and told me they would not be performing the cleaning. Their reason? They claimed I needed all of my teeth pulled and replaced with dentures due to "advanced gum disease" and some missing teeth--teeth that had been extracted over 15 years ago and had never given me any problems. I was absolutely blindsided. This was not something I had ever heard before from a dentist. In fact, I had been seen just a year prior by my regular dentist and had never been told anything of the sort. For context: at the time, I was missing four molars on the bottom, all extracted years ago after complications post-pregnancy. I also had five root canals and crowns in good condition. My mouth was far from perfect, but I had received consistent dental care and never had any serious ongoing issues. After delivering this devastating and unexpected news, they immediately escorted me to someone in their business office who began discussing extraction scheduling and handed me pamphlets about dentures. It was all a complete blur. I didn't schedule anything right away, but I went home feeling shocked, ashamed, and overwhelmed. I began researching options, talking to people my age with dentures (there weren't many, I was in my late 40s), and quickly fell into a spiral of anxiety and confusion. I felt humiliated. Not only was I treated with no compassion, but I wasn't even deemed "worth" a routine cleaning. I wasn't given time to process, or ask questions, and overall, the experience left me completely traumatized. Instead of immediately seeking a second opinion (which many people may ask, "Why not?"), I was frozen in fear and shame. I couldn't bring myself to face another dentist. I began obsessively brushing, using coconut oil rinses, buying every natural toothpaste, mouthwash, dental pick, and water flosser I could find, desperate to believe I could somehow save my teeth on my own. About a year ago, I lost a filling, and the trauma resurfaced. I delayed care for too long, and by the time I found the courage to see a different dentist (not Aspen), the damage was done. I ended up losing that tooth and an adjacent one with a crown, as a result of my delay, which was driven by fear caused directly by Aspen Dental's conduct. After the extractions, I told myself it was time to face the truth and move forward. I made an appointment with the new dentist and shared my story, including what I had been told at Aspen Dental. On June 11, 2025, I finally had a full cleaning and exam. To my complete disbelief, the dentist said: "Wow--for not having a cleaning in five years, you have very little plaque, your gums look really good, you DO NOT have gum disease, and you DO NOT need dentures." I was speechless. I had lived in fear, shame, and trauma for years based on false, predatory, and manipulative information from Aspen Dental. I was lied to, and I now fully believe they were trying to profit off of unnecessary procedures at the expense of my health and mental wellbeing. How many others have they done this to? How many people have lost their teeth or spent thousands of dollars on dentures or other procedures they didn't need? Aspen Dental should not be in business. Their unethical practices, fear tactics, and blatant disregard for patient care are appalling. I hope this review helps prevent even one person from experiencing the same emotional and physical toll I did. I've now regained the truth--and my voice--and I will continue to speak out about this disgusting experience and the damage it caused.

Well I signed up for the $49 membership fee and was wanting a good cleaning. I asked what the…read moreprices were for cleanings and they were unable to tell me pricing. They stated that I need to have a full run of X-Rays and an Examination first. Then there are 3 different levels of cleaning needed. I went for X-rays, (which I have had many/numerous x-rays at other dental providers), and at Aspen they indicated that I was to have 18 X-rays. The wafer that they use is 1.5-2 times bigger than I have encountered and I was unable to get my mouth closed while biting on the larger wafer. It was gouging and tearing the roof of my mouth and the area between my tongue and lower teeth. After six x-rays I said "this is not working, I'll be bleeding soon". I asked for other options, she said there wasn't any so I said this isn't going to work. She immediately got me up and walked me out to the front desk where they just looked at me after my complaints. Aspen showed Zero interest in trying to solve or figure out another way to move forward. So, They happily took my $49 and sent me on my way. Later that week I got a call from the "Business Team" asking if I was coming back. She then finally told me about the prices of the three levels of cleaning, and the third level/worst teeth conditions could cost an individual over $2000. That was enough of my time with dealing with Aspen Dental. There is the old saying: A fool and his/her money soon do part! I certainly was the fool..

Came here for the first time for a tooth extraction. Super nice place and super nice staff! Dr. had…read moresuper skills and had my tooth out in like 5 min! I'm an excellent healer but didn't expect only a 1 day recovery Pain during surgery = 1/10. Explained everything to a T. A+!!! -Ryan Elke-

From the owner: We provide exceptional and compassionate oral surgical care to our patients. Our doctors and staff…read moreare trained to provide safe and comfortable treatment including but not limited to dental extractions, wisdom teeth removal, dental implants for single or multiple teeth, jaw reconstruction, "All-on-Four Treatment", dental emergencies, and diagnosis and treatment of oral pathology. We offer multiple anesthesia options for your comfort. Call us today!

Everything on the internet says they don't need a referral from a regular dentist, so I called on…read more4/9/25 to make an appointment for a cracked/broken molar. Right off the bat, they told me they don't make appointments without referrals. So, the search is on.

When you telephone any medical practice, the person on the telephone or the front desk should…read morerepresent the Dr. And reflect the quality of care. I telephoned. to make an appointment. I clearly was stating my health issue. That's when I could no longer even hear this ''representative'', Due to a blaring T.V.! She sounded annoyed when she snapped ''I am working remotely today!''I thought, WOW, I NEVER WOULD HAVE GUESSED THAT !... If that represents the practice, which it does. The only hope is patients are sedated before they call.........I have selected another Dr. who has professionalism when running a practice!