Friendly cashier available to help us with our code. I like that it's a nice quick wash; however,…read more after the many times we've been here, I don't think it ever gets our car clean enough. We had some bird poop splatters on our car. It got some of them off, but not all of them.

i canceled my membership for good after having it every…read morewinter for the first few years. I always wash my own car in spring summer and fall. I was charged on the fifth every single month this winter canceled my subscription on the fourth but since I did not screenshot it, they decided they were going to charge me again on the 12th and I'm just SOL cannot get my money back. Will not go here again on top of it. The car wash messes up my car anyway I don't know why I paid to get my car scratched and Mirrors broken license plate ripped off. Make sure you check your bank acounts or credit cards after you cancel!

Update: The manager called me promptly back (on his day off)…read more He told me to come in the next day and they would re-perform the original services on the car and wipe all of the wax off. I went there, they did just that. They were going to redo the entire original service, but the car interior was still clean. They gave me a voucher for $22.00 towards future services. I would go back. Even though they messed up the 1st time around, they did correct their mistakes. The staff and manager were polite and courteous about it.

I was pleasantly surprised with how well they cleaned everything. The price for the work was very…read morefair. I took everything out of my car before taking it, so I can't comment on items going missing like others have. My only negative (and why I didn't leave 5 stars) is that the pricing is confusing and the cashier was rude.

Car was nice and clean. Very nice guy working there. So friendly. Or maybe I'm just in Wisconsin…read moreand used to Illinois people who are usually pricks

They stopped using cameras so the customers could watch what they were doing in the pit. When I…read morepreviously had my oil changed here, they would show me the dipstick with clear new oil. Today the oil was dirtier than it should've been after a change. They tell you you can come in the office and look what they did in the pit, but their video is so muddy, you really can't see anything. They try to tell you that your oil would've been cleaner if you had your fuel lines and jets cleaned. Not sure how that equates? Won't be back. The only plus is the free car wash You receive after they change the oil.

What great customer service here! I would like to give a shout out to an employee named Abby who…read morewas extremely nice! I bought a membership just because of the great customer service!

Posting on behalf of a friend who experienced this:…read more "I brought my vehicle to Tsunami Express Car Wash on Washington Ave and had two very upsetting experiences in just a few days. On my first visit, there was a truck in front of me and two cars behind me in the wash lane. At the end of the wash, the rolling door started coming down on the truck in front. The driver had to get out and try to lift the door so it wouldn't damage his truck. During this, the conveyor and rollers kept moving and my car was still being pushed forward with my two kids in the back seat. I was honking nonstop so the staff would stop the system and the cars behind wouldn't hit me. It felt very unsafe. When I went back a few days later to talk about what happened, I was brushed off. I also found out my membership, which was supposed to be $10/month until December, had been charged at $20. They canceled my membership and gave me 5 "free" washes instead. While I was there, the same rolling door issue happened again: it came down and badly scratched a truck and dented the SUV behind it. Staff blamed a former employee instead of taking responsibility or fixing the obvious safety problem. I tried to contact someone higher up. The corporate number I found online told me they couldn't help and that I needed to speak to the location. When I went back to the wash to ask for a manager's contact information, the man in charge refused to provide a phone number, said it was none of my business, and became very rude. He called me "crazy" and "stupid," refused to give me a refund, and told me not to come back. There were two other employees in the office who said nothing while this happened. I left in tears and felt completely helpless and disrespected. Because of the unsafe equipment, the damage to vehicles, and the way management treated me when I tried to address it, I will not be returning and I don't feel this is a safe place to bring a vehicle--especially with kids in the car."

The quality of the complete car wash with inside vacuuming and window cleaning made my car look…read morelike showroom condition. Kevin was outstanding, courteous and very friendly. The manager is also very helpful Best deal that I know of. Complete car wash with inside vacuuming and window cleaning 5 for sure Thank you

Deserves LESS than 1 star…read more Frequently closed during regular hours due to breakdowns. Vaccums work poorly, if at all. Does very poor job of washing car; The back end is always still dirty. The car isn't even dried completely. Employs rude person who, despite always being tipped, has CURSED OBSCENITIES at my wife when she pointed out at the end of the line that the car wasn't clean or even dried in the back! Inexcusable behavior. We have cancelled our monthly passes. We will dry our cars ourselves rather than be subjected to such poor service and targeted degradation from an employee.

I paid the $12.00 for the top touchless car wash. The door opened, there was a two second rain,…read morethen nothing. Of course there was no one there to help. It must be nice to run a business without being on site. I returned home. I called the number given. This was on a Friday afternoon. The lady told me to go to a different location on Monday at 8::00 am to get my money back. I told her that I could not come at 8:00am. She said I really could come anytime the following week. I just returned home. No money. No carwash. The place they told me to go to was not open. I went back to the place where I thought I could get the car wash. No one was around.

I called and made a reservation which was quick and simple just asked for name, phone number, and…read morecar type. Brought my car to the large ip location for fill inside and outside car detailing. I have a 2018 Nissan maxima and it was $200. They charge you less if you pay cash. My car was spotless. The guys that work there are so sweet. The only reason I didn't give it a 5 star review was because there were streaks on my plastic parts of my car and a few pieces of crumbs left when I picked it up.

Love coming here! It's fast, it's easy, and they always do a GREAT job. It's worth every penny!…read more There is a seating area and coffee for while you wait. But the service is always quick (even if the line is long). The staff is very friendly. I can't recommend them enough!

Convenient. Overpriced. $86 for full synthetic oil change...after $25 off coupon. Needed it done,…read morewon't be back.

Services here are fine but when I went to leave I backed up and was greeted by a huge, rusted metal…read morecan! Why this piece of junk was sitting on the edge of the concrete is beyond me. Caused a broken tail light and damaged bumper. There is no way I could have seen it when backing up from where I was.

Car is still dirty - don't bother wasting your money. Go to Tommy's or Kwik Trip and get your car…read moreclean cause it won't happen here.

I was in need of interior-only detailing. 3 winter's worth of salt buildup on my mats and carpet…read moreplus general lackluster leather and interior. I do my own car cleaning but it was clear that I needed professional attention at this point to get rid of build up. Beto is easily accessible by phone and text for setting up appointments. $180 for complete interior detailing. Oscar came out this morning, asked if I was ready early or if he needed to wait until the appointment time and since I was ready to go he got started sooner. He was so nice and professional, definitely hustled, and did an AMAZING job on my car. Looks brand new inside. He even dealt with some spilled coolant in my backseat from a bottle that I kept back there. He was just awesome, efficient, thorough, and friendly and was done in about 2 hours. I will not hesitate to call them again for another detailing.

Came to my home. I thought it was expensive. Well cleaned. Timely arrival and service completion.read more