I love this shop, it is great for bargain jewelry and you always get good quality from the…read moreproducts. Everytime I walk past the shop I can't resist but to have a sneaky look at what new products that they have got. I've been shopping at this store for years and I have never had a bad experience.

I've never written a bad review for a place before but honestly have never received customer…read moreservice as shocking as I experienced at Newcastle Jewellery Co. Went to get my thirds done, have had 6 piercings before this so was not nervous. Long story short, the woman pierced the wrong part of my ear. She didn't tell me what had happened, just pulled it out and pierced again in the right place and charged me full price. I was too tired to kick up a fuss so went back the next day to complain and ask for at least a partial refund seeing as I now had an extra hole in my ear. The woman who pierced my ear told the manager that I had moved as she had pierced my ear, which is a lie! So the manager said that MY MISTAKE cost THEM money so he wouldn't be giving me a refund, not even a partial one. I said I won't be returning and he said 'good we don't want you to'. Juvenile and nasty. Not worth trying to save a bit of money going here, just go somewhere else and pay a bit extra.

Friendly enough staff. Mid range jeweller so if you are really splashing out on watches this is not…read morethe store for you. that said my watch battery replacement was £15 cheaper here than any other of the jewellers or the neraby wtach battery kiosk near Marks and spencer. No TAG or omega watches

I've had all of my piercing's done here; ear lobes, eyebrow, and industrial…read more Two of three failed. The ear lobes both succeeded [which I'd expect since it's the simple piercing to execute]. The eyebrow failure: it was performed by the owner, Nicole - she mistargeted the insertion points (too wide apart) so the bar ended up being too short: this caused inordinate swelling and pressure leading me to take it out after a week of deliberating. I got a refund and an offer to have it replaced for free, which was respectable customer service. I didn't get it replaced. Eyebrow Solution: I think she knew that she'd performed a poor placement of the eyebrow piercing as soon as she performed it but wishfully justified the placement - in that wasn't that far from perfect and it should still work out. I think she should have admitted failure right away upon noticing her placement was poor and offered to re-do it as soon as it had healed; tallying it up to having made a mistake by eying the placement holes rather than using a ruler or measuring device. The industrial failure: I kept it in for a year with issues all throughout. This was performed by Seb, the main guy there. The issues, I found, were largely my fault due to sleeping on the side where the piercing was placed - Seb did make it clear I should avoid this by using an aeroplane pillow for side sleeping but this proved, in practice, impractical. The biggest issues came a lot when I began to develop keloid scars on both sides of the industrial inserts. Seb did attempt some reasonable-sounding troubleshooting: I was told to massage the scars in the shower for some weeks for a few minutes each time in an attempt for this to press them away - I tried this and it failed. Then, after going back I was given two small bars to replace the long industrial bar; I was given washers on each end of each bar in an attempt to squash/massage out the scars naturally. This also failed. In turn, I eventually took both bars out because the scars were expanding in size rather than shrinking. I must now [inconveniently] get them removed by a surgeon of sorts, which is an issue I'm currently solving. I must add, I have heard these keloid type scars are due to a genetic predisposition (although I haven't verified this). Industrial solution: A solution would have been to remove it immediately as the scars showed development and call it a failure at that point, but Seb must not have much data to pull from with Keloid scars - I suspect the idea the scars could be pushed down to be a fallacy and he hadn't seen any evidence. They're scars, I don't think [like most scar tissue] that it goes away easily. I could be wrong though, he may have found success with other clients with this technique.

As good as it gets studio!!…read more brilliant atmosphere, extremely talented and knowledgable piercer. super clean, great jewellery choice. always recommend to friends and newbies, even if they arent local its worth travelling to get a great piercing. nici gives out aftercare advice which a lot of studios forget and she welcomes everyone back for check ups and a free first jewellery change. seriously, other places should learn a thing or two from blue lotus. woo hoo. will not go anywhere else!