I love this shop, it is great for bargain jewelry and you always get good quality from the…read moreproducts. Everytime I walk past the shop I can't resist but to have a sneaky look at what new products that they have got. I've been shopping at this store for years and I have never had a bad experience.

These guys are brilliant! I was recommended in the first instance by a client of mine after buying…read moremy wife a piece of jewelry from a designer make only for it to fall apart after her wearing it a few times i tried to get help from goldsmiths who i bought it from in the first place and they were most unhelpful and simply said it was "costume jewelry" for the price i paid i would still have expected some come back but i had none and so went to Whickham jewelers to get some advice and see if they could help. They fixed it for £18 (goldsmiths had quoted me £150) and the piece looked better than it had originally! since then we have commissioned them to make an ornate dress ring with rubies and peridot for my mother in law and our wedding rings and have been over the moon with all of them. These are real craftsmen at their best and the price vs quality is so much better than anything you would find at a high street jeweler. I would definitely recommend them for commission pieces and in fact our friends just had their wedding rings done their on our recommendation. They are amazing.

I've never written a bad review for a place before but honestly have never received customer…read moreservice as shocking as I experienced at Newcastle Jewellery Co. Went to get my thirds done, have had 6 piercings before this so was not nervous. Long story short, the woman pierced the wrong part of my ear. She didn't tell me what had happened, just pulled it out and pierced again in the right place and charged me full price. I was too tired to kick up a fuss so went back the next day to complain and ask for at least a partial refund seeing as I now had an extra hole in my ear. The woman who pierced my ear told the manager that I had moved as she had pierced my ear, which is a lie! So the manager said that MY MISTAKE cost THEM money so he wouldn't be giving me a refund, not even a partial one. I said I won't be returning and he said 'good we don't want you to'. Juvenile and nasty. Not worth trying to save a bit of money going here, just go somewhere else and pay a bit extra.