I love this place. My daughter gets excited when we tell her she is going to see Dr. Awagu. The…read moregirls up front are amazing with my kids. I saw one out in the "real world" one day and she asked how my babies were. I take all my kids there, we are foster parents and I will only use them for my kids. They have appointments that are convenient, they are open early. I can almost always get in to see them within a day or two and if it is an emergency the next day or the same day. Clean and kid friendly with tablets, video games, blocks etc.

This Dentist is very kind and very helpful. Inside where they work on patients is very cool. They…read morehave so many things for kids to play, the atmosphere is so inviting for children. This place was really made for kids in mind. I really love it there. Not only that they really cared for my son and took of him. Everyone was so professional!

Came in for my daughters 1st appointment at 15 months old and couldn't have been happier! Btw…read morethey're out of network and glad I came here instead of within network providers. My daughter was happy and the dentist was great and very caring and informative. Location is great, clean and pretty cool for a kids place.

I am obsessed with Alamo Heights Pediatric Dentistry!…read more My baby boy got his first two teeth a month ago, and it was recommended by his doctor to take him for his first dentist appointment. After some research and getting feedback from a friend that is a pediatric dentist in Houston, she highly recommended Alamo Heights Pediatric. After calling, I was able to make an appointment for the next day and the staff I spoke to over the phone was so nice and kind. I am not exaggerating when I say they were SUPER nice. Anyhow, when we got there they had our room ready and they got a polaroid photo for us to keep and remember his first visit to the dentist. We got assigned to Dr. Mikulec and she was amazing. The checkup only took a couple minutes, but I appreciate her taking extra time to make us feel comfortable and answer all of our questions. At the end of the appointment they had a little welcome gift waiting for us, which was a really nice touch.

Fantastic place!!! Everyone from the front desk to the Dr was truly professional, kind and…read morestraight to the point. Seamless routine cleaning and will be a HIC customer for as long as they allow me. Great people. Great service without all the BS. Is it time for you to change to this dental office? Probably so.

From the owner: At HIC Dental-Implant & Family Dentistry, Dr. Hiren Patel is a dentist in San Antonio who provides…read morecomprehensive dental care to individuals and families throughout the area. Keeping services under one roof, he and his team provide everything from general dentistry to advanced surgeries. And with affordable treatment options for every budget, patients can expect top-of-the-line service that is personalized, comfortable, and meets every need. Our team is excited to meet you and your loved ones, so feel free to stop by and take a tour of our office. We look forward to helping you embrace a healthier smile.

Been taking my child there for 15 years. Never had a problem. Friendly and professional…read more Facility is well cared for although not large or fancy. My child has had routine visits every 6 months and never a cavity.

Let me start with we love almost an hour away. I have been taking our 3 kids here for well…read moreOver ten years, always a great experience. Yesterday, fantastic #momfail and I brought my two kids, 15 & 11, on their spring break- one day early, one hour away... Ooof. They were booked solid and managed to work us in despite. With grace and kindness throughout. Cannot recommend them enough, sweet bubbly friendly staff and great bedside manner by all doctors in my experience. Will be sad when our babies graduate to an adult dentist!

I guess this pediatric dentistry has been bought out. Instead of speaking to a live human being…read morethere is a bot that you have to speak to and then right after that, someone else in a corporate workplace schedules the appointment. I will not be taking my kids there anymore. The last time it was kind of off and I asked questions but they were mum about this.

If you are a parent to a neurodivergent kiddo please be cautious of this place. I filled out…read morepaperwork and verbally told the lady cleaning my son's teeth that she needed to explain what was happening to him and she would not. Instead she scared him and made him cry while telling him not to cry and that he was ok. He was clearly not ok and she just continued without any sympathy for how he was feeling. We were bulldozed from the beginning of the appointment to the end. We were scheduled and expected to pay $2000 for dental work and no one stopped to ask if we even had the funds for this. They just put us on an appointment list for a month away. When I asked questions about billing I was told that I could call their other location for answers. Absolutely will not be returning. Even the dentist that came in had horrible bedside manner.

This is a ZERO STAR: I normally DO NOT post reviews, but I wanted to share my experience with…read moreRafael, the office manager/owner, on Friday, 12/6/2024. STAY AWAY from this place. I strongly advise avoiding this dental office due to unprofessionalism and unethical billing practices. This was my second time bringing my girls here, and it WILL BE the last. I waited over 30 minutes after my appointment for Rafael to speak with me about the balance on my account. I work hard to provide for my family, and being blindsided with an outstanding balance six months after their initial treatment was unacceptable. The office never contacted me about the issue, and instead of taking responsibility for their failure to communicate, Rafael claimed it was my responsibility to track insurance claims and balance was no big deal. Rather than him addressing their clear lack of professionalism, he told me it was my responsibility and "find another dentist." Instead of resolving the issue, this dismissive and unprofessional response shows his priority to avoid accountability over ensuring his clients are treated with respect and fairness. Billing transparency and clear communication are basic expectations in any healthcare setting, and this office has failed miserably on both counts. If you value honesty, professionalism, and reliable dental care, I would highly recommend staying FAR AWAY from this place and find a more ethical and client-centered practice. This experience was frustrating, disappointing, and entirely avoidable, and I hope no one else endures such poor treatment.

No customer service, charges you before the service is done, doesn't give you and itemized bill,…read moredoes not give topical anesthetic. I never go back.

We were able to get an appointment quickly for 1 child with an urgent issue. The facility is clean,…read morewelcome, and kid friendly. The staff were courteous. Elizabeth & Dr Mauricio made my daughter feel comfortable. Dr Mauricio was knowledgeable and explained things clearly. They have TVs above the beds to keep kids entertained during the visit. I think this is always a great option for peds!

Dr. Marcusheimer has seen all of my children, for many years! Will always be my favorite dentist…read more He and the staff are so welcoming, caring and professional. The kids never knew they received injections (that's a win) never hurt during any procedures and always felt comfortable with him. Wish he was a dentist for adults Office staff and dental assistants are all great. Best pediatric dentist in town.

Had a great experience and it was a fast friendly visit with great staff. I love automation with…read morethe booking confirmation as well as the staff calling to confirm.

Was supposed to have an appointment in September had to reschedule it to January of 2026. They…read morecalled and texted confirming my daughter's appointment. My daughter's grandma took off from work and my daughter missed school. My daughter also had to go 12 hours without food or water. We get to our appointment for them to say "oh the Dr that is here today doesn't do sedation you need to come back tomorrow" I was mad. Only reason why they got two stars from me was because the manager found a location to take my daughter today for her scheduled work. Most likely won't be returning

Staff at this office sets up appointments that they don't keep. Dentist don't show up to their…read morescheduled appointments or appointments are rescheduled without notifying the patient. Staff and office manager Eunice blame scheduling inconsistencies on 3rd party vendor and take no responsibility. Dentist don't work past 1 or on Fridays. If you do plan to become a patient of the office, be prepared for an incompetent staff and no show appointments from the staff and it's dentist. Don't waste your time at this location,

I gave them three stars because the dentist's and office staff are usually on top of things -…read moreeveryone is very nice and courteous and tend to my children's individual needs while in the office. They LOST 2 starts because I am NOT happy with the billing issues I'm having with them. Either they aren't billing the insurance properly or they are over billing the parents for procedures they were given estimates to weeks PRIOR to the actual appointment (that never mention the procedures they hill for). I received a bill for $409 for both a previous procedure done months ago (that I had no idea of) and a recent bill for procedures I was not told about in the estimate - because they ENSURED my step-daughters insurance would pay for it. Now they are billing me for $409, for procedures I wasn't aware she ever had the first time AND procedures no one ever mentioned in the second appt. Not to mention the bill shouldn't even be under my name - it's listed in their charts that their father receives ALL bills!