DO NOT RENT FROM THEM!!!! PLEASE READ IN FULL!!!! I am literally 2 DAYS INTO A LEASE and it's been nothing but problems so far!!! The unit is absolutely disgusting. Upon move-in, there was dirt, grime, dust, hair, and god knows what else left in the apartment. The kitchen was absolutely disgusting and had a layer of dirt behind the faucet. Even a USED BAR OF SOAP was left in the shower by the previous tenant. Electric baseboards are broken and an outlet was not flush to the wall. It was immediately clear that the unit was not inspected, cleaned or even passed through by WPRG before I moved in. Extremely unprofessional and lacking just basic human decency. When I told my leasing agent, JOHN BUCKLEY, about the issues at move-in, he told me it's maintenance's responsibility to check it and "I should probably let them know what I saw." Ridiculously unprofessional on his part too - he's a whole other review. I called the leasing agency first thing this morning, to which the girl answering the phone tried to tell me to put in maintenance orders through the app and "they don't know when they will get to it because they are independent". I had to literally raise my voice for her to put me through to Ann Marie, who I think is the manger but I have no idea at this point. Ann Marie was quick to justify my concerns and tell me she will take care of it if I send the maintenance orders through AppFolio and send an email to the office detailing what I wanted done. I figured this would rectify the issues and I would have an answer by the end of the day. I asked them to prorate my rent because I already spent hours cleaning the unit and to send a cleaning company, because clearly they didn't before. I did this and an electrician came to fix the outlet, but nothing else was addressed and my email is still unanswered. Lastly, I returned home today to set up my WiFi router and noticed that a coax cable outlet just ISNT ANYWHERE IN THE APARTMENT?? I called AGAIN to which they sent me to their "we're closed voicemail" at 4:30 pm (I mean really, the voicemail even says you're open until 5pm). I called a second time and they hung up on me. The third time I got Ann Marie, who was now annoyed that I had the audacity to bother her again. When I asked her where the coax cable was in the apartment, she couldn't even tell me for certain if there was one. I then asked for an update on my email and requests, and she said "they will get back to me." I don't know who "they" is; but when I told her this was becoming ridiculous and I'm honestly already fed up, she said "well that's the best I can do for you right now." I then told her I'd call everyday twice a day until they have an answer, to which she said "Ok" and hung up on me. Unfortunately, after all of the issues so far, this is just a horrible look for them and I'm hoping I save someone else the aggravation. I should be excited to move into a new place - not absolutely distraught by the state of the unit. Clearly no amount of asking nicely or even rudely works so I'll take it here so everyone else knows too! Save your time, energy, and money -- because mine has been spent on cleaning, cleaning supplies, and being pissed off for the past 48 hours straight!!! read more

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*****SLUM LORDS***** They are aware of the mold in their apartments, yet they still rent them out. If you care for your health, you won't rent from them. My apartment flooded, and all they did was send a guy with a fan. Mold was on my walls and they ignored it. Go rent somewhere else you will be much, much happier... read more

If I could give them 0 stars I would. I was told the place would be cleaned before I moved in and it was filthy. Fake nails, sticky drawers, paint everywhere. It took me 2 weeks to make it inhabitable and my text to the realtor explaining that this definitely wasn't clean went unanswered. They charged me when I moved out for "removal" of things I had put on the curb for free before my lease even ended. They took no pride in their buildings, and overall had an "it is what it is" attitude about simple fixes as if tenants were hardly entitled to standard necessities. The platform you pay on charges you a fee any way you pay besides physically handing them a check. The list goes on. Overall a terrible experience. I would never recommend them to anyone. read more

They are completely UNRESPONSIVE to maintenance requests whether that be mice in the apartment due to numerous unclosed holes in the wall, mice running around in your ceilings, and moldy gross ceiling tiles. Poor response in returning calls or emails. This is by far and hands down the most lackluster, unprofessional, and infuriating group i've ever rented from. They have a 2/5 star rating for a reason, trust it. read more

Hello my name is Edwina Murrell and i have lived in william penn properties at providence manor for almost 3 years now and from the start i have loved it! Maintenece is very helpful and management is very nice especailly Jen she is property manager and have been there and helpful from day one. She is the one who introduced me to Providence Manor for my first apartment! I have since upgraded to a 2-bedroom apartment in building B. Management always make sure that we are in the loop of what's going on in the building and they make sure things are fixed in a timely fashion. I am very pleased with the building and the neighbors are very nice and polite and i work from home so it is very quiet and easy to focus I would surely recommend William Penn realties for your home and Providence Manor for your community in the Secane area and its close to everything! and with me not having a car is surely a blessing. My daughter lives in one of the William Penn properties around the corner from where i live and she is very happy, and her leasing agent is Denise who is also very nice!! i would surely recommend this property Providence manor for future home living. i don't know what's going on with the other reviews I have read but i am here to tell you Providence Manor is a wonderful place to live try it and i guarantee you will love calling this place home!! read more

A tree came in my window at 3:10am, Doc the poor guy on call was there at 3:35am. He could do much at that time so he kept apologizing. Told me he would be back at 8am with help. By the time I got done work around 4:30pm, the tree was gone and new window in. Dry wall and windowsill was done few days later. Jenn the office manager kept me updated on what was going on. Doc, Jenn and the rest of the crew did an excellent job. read more

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Amir has been extremely helpful, knowledgeable and attentive. He's made the rental experience seamless!. The apartment looked even better in person! looks like WPRG has been taking their cleanliness requests and reviews serious. I'm recommending them to everyone I know. Thank you! read more

They completely wasted my time and were deceitful and dishonest from the very beginning. John Buckley has absolutely no clue how to do his job. read more

DON'T RENT FROM THIS COMPANY!!!!!!!!!!! I rented an apartment in the Milestone, Philly from them for sadly two years and will never again. The apartment was not cleaned, painted poorly, broken glass in the dishwasher, and stuff from the previous tenant still in the space. The common areas were disgusting constantly. Constantly having to call about trash in the passenger elevator. They'd also leave trash can in the lobby near the freight elevator year round, which is un-sanitary. This causes an unbearable smell in the summer months. The worst management staff I ever had to deal with. They are rude and incompetent, and completely not helpful. I would def. not recommend this as a company to rent from. read more

Writing this because I am extremely pleased with the way my broken washing machine was handled. After submitting a maintenance request online, I was almost immediately contacted by maintenance to schedule the install of a new one. It was a similar process for a garage door issue, shower plumbing issue, and even a tree that was scratching against a window that they trimmed back. Thanks again WPRG for the speedy responses and quick action. I hope to stay in my house for 3 more years! read more

William Penn Realty Group - Another view of tree that was scratching window that WPRG trimmed - Property Management Near Me - Philadelphia, Pennsylvania

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My experience with WPRG, particularly with John Buckley, could be categorized by both PREDATORY AND INCOMPETENT behavior. From the get-go, John was incredibly slow and behind on steps with paperwork when I was looking at a place to rent. He would ignore my questions about the apartment then, he'd reach me out of the blue and tell me that I needed to get in paperwork by noon or my application wouldn't be approved. When I moved into my apartment, the space was incredibly filthy and in need of maintenance. The kitchen was disgusting and there WAS A HOLE IN THE WALL. When I called him and asked why the space hadn't been inspected and clean, he was incredibly defensive about the situation. Clearly WPRG will cut corners whenever they can. My two month experience with this company definitely taught me the importance of paying attention to warning signs and doing due diligence. Not at all excited to see what my experience with them will be in the coming months. read more

I rent from one of their properties. They are awesome. I've lived at providence manor for about 17 years. They have improved tremendously over the years. They keep up on maintenance repairs and extermination of the properties.They respond in a timely manor. Always try to make better improvements. Great location. read more

I live at 1327 Spruce and I have nothing but nice things to say about the office and the way that they quickly handle my requests! My refrigerator went bad and they replaced it within a week, which is highly unusual for anywhere else! Any. type of maintenance request is handled methodically! The building is kept relatively clean except for a few dirty residents who don't abide by the rules! Shoutouts to Jill and Ann Marie who work very hard and always are pleasant and considerate! There are always tenants whose demeanour is questionable, and are never satisfied, however I feel that being Respectful and realise these people work very hard, is always the best way ! read more

An absolute and utter disgrace of a company. This is regarding Stoney Creek Apts in Ridley Park and the awful Property Manager. Let's start from the ominous beginning... In July of 2020, I was in a pinch, and needed a place to live after ending a long-term relationship. My sister and I decided to move in together. We were filling out requests on WPRG's website to have someone call/email us because no one was answering the office phone. We left numerous voicemails. Once we finally got in contact with the Property Manager, Dianne, we had to keep following up with her about availability/price. We called and emailed for an update because we were on a strict timeline to move. Once we filled out the application and were approved, we contacted her for a tour of the apartment. She did not answer emails or the office. Needless to say, we never saw the apartment before signing the lease. Due to COVID restrictions, we signed our lease in our car. Very impersonal. Luckily the apartment did not seem to have any issues... at first. (Mid-Sept. 2020) Our first week there, the main door key and mailbox key did not work. Definitely not the end of the world. I called and left Dianne a voicemail. I never received a response. My sister emailed Dianne and she acted shocked about the issue. It turns out the entire wall of mailboxes was stuck together and when you opened one, all of the mailboxes opened (as if you had a master key like a mailman). Once fixed, we had a month's worth of mail shoved into a 2 x 2 x 3 mailbox. Very irritating because we had just moved there and all our bills were mailed to us. (Sept. 2020) My sister went to take a shower and was adjusting the hot/cold nozzles and was burning herself because no matter how hard she twisted to turn off the water, it just would not let up. We called their emergency maintenance. We nervously waited as the hot water sprayed out of control. We received a callback and the maintenance man guided my sister through the plumbing entry to fix the pipe issue herself. Although she felt empowered to solve the issue, she's not a Certified Master Plumber and could have easily broken the piping. (Oct. 2020) I was woken up numerous times at 2am-4am because the apartment below us was blaring trap music. I called Dianne to file a complaint and never heard anything from her to acknowledge my complaint. There was a severe lack of consideration, communication skills, and genuine care, which will be seen later in this post. (Mar. 2021) We start to see baby roaches emerge from the main bathroom. We immediately notified Dianne and our off-putting concerns were brushed off with a response that read, "Sure". I did not want to assume tone through an email. She is now obligated to take action and coordinate the Exterminators to come out. She lets us know that they offer "free" (price included in the outrageous rent) extermination services monthly and we can be added to the list. My sister felt a sigh of relief and requested Dianne to add our apt to the monthly list. Dianne confirms and that was the end of the conversation. The exterminators come out and hardly spray (we only know because the camera in the apt caught it). We relay our disappointment with Dianne and let her know we caught it on camera. She coordinates them to come back out and they make comments about watching out for the hidden camera (which was in plain sight on a desk with a blue blinking light, but I digress). They spray and run back to Dianne to tell her all the bugs they saw were waterbugs. We had one waterbug and countless German cockroaches. Pleading with Dianne, my sister is physically and mentally distraught by the thought of roaches in her bed, food, and "safe" space because we begin to see them more active and in the dishware and on the stove. Dianne barks back that we are responsible for our own treatment. We go to Walmart and purchase $60 worth of bug spray and pesticides. We vigorously douse the apt and still have active cockroaches in the bathroom, living room, and kitchen area. We send pictures and videos to Dianne and she dismisses them as waterbugs. As if this is a normal occurrence. We contact the Health Department and they reach out to Dianne. This is the only reason she responds/attempts to address our issue. (Apr. 2021) At this point, I take my cats to stay with someone else while the chemicals fill the apartment. Both of us continue to spray and clean the apt. We are still seeing active roaches alongside dead roaches. We realize this is such an unhealthy and unsanitary environment. And, with no communication from the Property Manager, we pick through our items and find what we can salvage. Then, we move out. 5 months premature. The bottom line, this entire company ONLY cares about money. They tried to charge us fees associated with continuing our lease even though we've vacated early. If I can save anyone the trouble of choosing this company, I'm happy to do so. read more

Three words: INTRACTABLE RODENT INFESTATION. I called multiple times over several weeks to report the issue before an actual exterminator was ever notified. When the exterminator identified several structural issues contributing to the problem, not surprisingly, nothing was done. I was told "well, ma'am, this is philadelphia and some people are more sensitive than others." When I reported that the sound of mice chewing through the walls were waking me from sleep, I was told "you don't have to renew your lease." read more

4 minutes agoNew-Edit Should have read the reviews earlier. Poor condition of propertiy and stated that they will clean and do turnover work when you move in but none done and property dirty laden with hazards and only wanted to do maintenance that should have been done after you have moved in leaving you with an unlivable property that is to be quite frank "disgusting". I think this is hard to justify with a clause in the lease as "taken as seen".The actual agent dealing with the case was nice but I suppose it is the organization. There are other better realtors out there with better properties and deliver promises, JG Real Estate to name one. read more

All the bad reviews are true. Their buildings are very poorly maintained, cracks and rotted wood have just been barely painted over, and the rooms are permanently dusty. The oven I had looked like it hadn't been cleaned in ten years. I had to do a massive deep clean. Aside from the buildings themselves, the agency itself is shady and will cut corners any way they can. I wanted a six month lease after my first year and they told me I couldn't move out during the "winter months" which was October 1-March 31st, even though that clause was nowhere in my initial lease. I had to pester them repeatedly to give me a new month to month lease, and when they finally did I was told I had to give 60 days notice prior to move out. For a month-to-month lease. They also gave me a week to decide what I wanted to do instead of the month they should have given me (I saw when it was supposed to be delivered on the envelope and when it actually was delivered.) Every step in the process was an unnecessary pain in the neck. When I was finally moving out, I was told I would get at least 24 hours notice before an agent would show my apartment. I got texts at 8pm asking if someone could be brought by at 10am the next day. I got texts like this REPEATEDLY. I was given hardly any info as far as move out so I called the agency with some questions and was directed to a woman who gave off the impression that I had the audacity to bother her. I was inconvenienced by unprofessionalism right up until the day after I moved out. I received a call from someone at the agency (never told me his name and I only assumed he was from the agency because I recognized the number) who said, "Did you move out??" I explained that yes I did, and I gave the keys back to the agency. He said, "Oh. They didn't tell me." Yeah, I'm not surprised. The perfect summation of William Penn Realty. I will say I lived in a great location. Crappy building, great location (in Fairmount right by the Art Museum.) But that's all. I would never lease from them again. read more

**I have to give credit, when credit is due** Sure, it took being pretty relentless the last couple weeks, but in the last 36 hours ALL of my issues have been addressed and taken care of--especially with the biggie of having a brand new front door installed. There is a crazy noticeable difference instantly on the inside temp of my apartment. It took some time yes, but the work finally done is exceptional. I am so appreciative of the guys that came by today! So with that said, now that these issues have finally been taken care of, I can go back to loving my apartment. It's not the most glamorous place, but the location and price is amazing. I also have to give credit to the people in the office that always took my phone calls with grace. Definitely back to being happy and would overall say besides this hiccup the last month, I'm back at 4 star satisfaction. read more

Everyone at William Penn is a piece of shit--especially Mark. Two of the three water pressure pumps in the basement of 37 S 20th St broke and William Penn failed to notify us (renters) or our leasing company (Quad Philly) about the situation. We have been without water for five days, nobody can give us a clear answer, and nobody is willing to help us out. Fuck William Penn--don't ever lease an apartment in a building they own. read more

Worst managed apartments in Philadelphia. Have lived here since November 2018 worst experience in my life. Filthy place a vacuum has not been passed over the halls once since I moved in . Owner does nothing to rectify problems. One and only maintenance man spends his time beating his girlfriend on a daily basis and her screams for help goes unanswered at all hours of the day. They slam doors at 1:30 in the morning disregarding that tenants are trying to sleep. Do yourself a favor don't even look they are a joke. And the office staff are rude and insulting once they get your money. Just be careful. read more

Would not recommend renting with them! I have had so many issues with our apartment including a hole in the ceiling and our heat not working. I spoke to Sam about my concerns and he was so condescending, defensive and dismissive. He was extremely unhelpful and honestly made me very upset. read more

worst management company in the city. They communicate like 6 year old children. They steal from their tenants. The do not respond to maintenance concerns. Will likely have to engage and attorney at the close of the lease. They are total scum. read more

Please do yourself a favor and do not use William Penn reality group located in Philadelphia. They are a complete nightmare to work with and are extremely unprofessional and even hostile on the phone. The house I rented was very dirty on move in day and every repair they come out and fix, they create a new problem. Every single time, it's uncanny. There was dog hair covered in my apartment when moving in, they do not get it professionally cleaned. If you are considering using this reality group, save yourself the headache And use someone else! read more

Do not rent from these snakes. My boyfriend and I rented from WPRG for one year, and after only two months we realized we did not want to renew our lease. We were in a good location and paying a fair rent, but the management was so terrible that we had to move. I only wish I had read the reviews beforehand or heeded some of the red flags from the beginning. The first red flag should have been the HOLE IN THE BEDROOM CEILING that we noted while touring the apartment. It was swiftly brushed off as a "minor issue" that maintenance was already aware of. We were reassured that it would be handled before we moved in, but since it was roof work, they "couldn't do repairs until the tenant moved out". Then, while blindly moving forward with the lease, my boyfriend and I noted a few things in the lease terms that we either needed clarification on or we did not agree with. WPRG responded that this was a standard lease that they use across the board and they would not change anything on it. Still, we decide to proceed. We got our keys and moved some things in on the first night, but didn't sleep there since our bed wasn't moved over yet. The next evening we returned to finish moving, and discovered our door was propped wide open! We walked in to find maintenance doing last minute repairs and they said "no one mentioned you moved in". We had boxes and furniture already there! They hurried to leave and told us we couldn't use our bathroom for the night since they had just caulked it. Really?! When we reported any maintenance issues to WPRG, they would send maintenance staff over without any notice. This is a breach of the lease to enter the apartment for non-emergency repairs without notice. When I called the maintenance man directly and said he could not enter until one of us was present he said "Why?! Are you afraid I'm going to STEAL something?!". So we decided to get a security camera to monitor them entering our apartment. The next time they entered without notice and I called WPRG to check if it was maintenance (and not a break in) and they couldn't confirm! They said "we'll have him call you if he's there". Maintenance continued to do this until they noticed the camera and finally started calling us before entering. And after all of this, the hole in our bedroom ceiling never got repaired. Maintenance patched it up FOUR TIMES in the year that we lived there. We reported it so often that they stopped responding to our requests until we mentioned the mold. Only then would they show up. And each time they came out they said roofers would be out "right away" to deal with the root of the problem, and all they could do was repair the interior damage in the meantime. This "repair" consisted of stripping the deteriorating portion of the wall, sending all of the mold airborne, spraying a primer, then covering it with "special" spackle which would hold the leaking for a couple of months. The leak was so bad at one point that they couldn't even patch it since it was actively leaking, so we had to move our bed into the livingroom until they fixed it. They never fully repaired the roof and we lived with constant mold, peeling paint, and damp walls. The security camera came in handy again when we finally gave non-renewal notice and they began showing our apartment. Despite explicitly requesting that (per our lease) we get at least 24 hours notice for all showings, the WPRG agents regularly asked to schedule last minute visits. This was inconvenient but we were accommodating when we could be, despite the short notice. Then one day while I was at work, I got a security camera notification at a time that no visits were scheduled. I quickly opened the camera to find one of the agents showing our apartment to a couple. The couple spotted the camera and pointed it out to the aget who, looking like a deer in headlights, said "Oh... I wonder if they know we're here right now". They all laughed nervously because he had clearly told them that he didn't ask permission to show the apartment. The couple asked if they should leave because, you know, trespassing. As they were talking, the agent received an angry text from me and they all practically ran out of the apartment. There were so many other issues... rodents bold enough to jump in bed with you (no joke, this happened), outdated appliances, hallways never being cleaned, a washing machine that somehow left clothes dirtier, etc. But the bottom line is this: The rent is cheap for a reason and the cheap rent is not worth the nightmare of living in an apartment managed by WPRG. Do not rent from them. read more

I've been living in a WPRG apartment for a year now and am moving out at the end of my lease. I have to give credit where credit is due. Anne Marie made this process easy (given COVID concerns) and was willing to be flexible with my room mate and I on what our options could be. I recommend giving her a call, she's helpful and receptive! read more

I rented from William Penn Realty Group in 2014 and stayed in that same apartment for 6 years! It was a wonderful location and had a classic charm that laid the foundation for me to enhance with my own decor. Whenever I had a request for maintenance, they fixed it or responded within 24 hours. I never had any issues with management - I've only found them to be helpful and understanding. Renting an apartment in Philadelphia can be hard since there are many boxes to be checked, but William Penn Realty checked all of mine: great location, ideal rent, and kind management! read more

We've lived at our apartment for the last 3 years and have had a great experience! Maintenance responsiveness has been great, Anne at the front desk has always been warm and welcoming and the price per sq ft is unbeatable in the city. Definitely recommend. read more

WPRG has honestly made me fearful of searching for a new realty group. I agree with everyone when they say that the apartments are affordable but not in the best shape, however imagine having an apartment that would need routine maintenance and you often find yourself wondering if they are even on this continent. Maintenance will only show if the problem appears to be easily fixable or if it is a dire emergency. Also, I can't seem to find the point in having someone come out to look at a problem (not prepared based off of the summary given on the voicemail) only to diagnose the problem and leave for several days before fixing it. On the brighter side, maintenance will respond rather quickly to dire emergencies, however you are usually left with messy jobs, patches over the wall you would have to paint over yourself, and infestations of mice for having the designated garbage area not being routinely maintained. Don't get me wrong, these apartments are cheap and yes, you do get what you paid for but what's the point if you can't have your already crumbling apartment maintained properly? read more

Honestly wish I could give this group 0/5 stars... I was under a 12-month lease agreement (which they could not produce, I believe they lost the document). These people would try to charge me for items not listed on the lease and would give different number's every time I called. Anytime I would ask to have this in writing they would ignore my request and get defensive/angry. I can't describe how unprofessional the management/owners were. I would either get screamed at on the phone or hung up on in the middle of the call. The owner even threatened to evict me over the phone! (Which would be impossible to do - I pay rent early & am a tidy tenant). To top it off, once I moved out, they thought I was still living in the apartment for a few weeks after. I will NEVER recommend these people & will tell anyone I know to avoid. The other reviews speak volumes as well. They need to get organized and treat tenant's correctly. WORST realty group in Philadelphia. read more

Horrible experience with this discriminatory company!! First, I could never get my agent on the phone. It was always a text or email, then it would be days before I got a response. After applying for an apartment that I could easily afford and provided paystubs as requested, unfortunately my credit score wasn't up to par. The asked me to get a co-signer who met the credit criteria. I did so. After almost a week of no response on my approval, they indicated that the co-signer needs to make 5x the rent! Keep in mind that I would be living there and only 3x the rent was their income requirements. My co-signer made less than the 5x the rent. So between myself and my co-signer, we made 7x the rent and was denied. Every time I complied with a request, it was some brand new criteria they asked for. I firmly believe they had no intention of ever renting to me. In passing conversation with my agent John B. I mentioned that I'm a quiet tenant, I've been clean and sober for 3 years. He looked at me strange and it was an uphill battle from that point on. I guess they don't rent to "those recovery people". read more

This company is super professional, and takes care of their long time tenants. I've been with them for ten years now. Their staff has always been very helpful, and willing to answer any questions that I have. They also work with students. Ask for Annmarie at their office, she is very knowledgeable and down to earth! read more

I would not rent anything from this company again, and would not recommend it to anyone else. I lived in one of their Fairmount buildings for a year. That said, the apartments are cheap, and in great locations. The apartment I lived in was steps from the Art Museum, right next to multiple bus stops and in a friendly neighborhood, but the rental company was terrible. I had cockroaches when I moved in (normal for a city, if annoying) got an infestation of mice, and squirrels in the ceiling while I lived there. I called, and used the online maintenance request form 3 times about the mice before anyone did anything. In the end, I took pictures of the mice and threatened to leave the apartment if they did not send someone (I work in research, sometimes with mice, and there are sanitary concerns if I bring an infectious agent into lab conditions) before someone came. I had to contact maintenance multiple times, over weeks to months, before any issue was resolved. The only exception to that rule is when my refrigerator broke about 2 months after I moved in. I placed a maintenance request that morning and left a voicemail. When I came home from work that evening I had a new refrigerator sitting in my kitchen, the walls in the hallway were scratched up from them dragging the fridge up 3 flights of stairs, and my food was all over the counters and table. But hey, I had a working fridge. After moving in I realized they had not cleaned before I moved in, the floor had been freshly varnished but no one had cleaned the wood floor before varnishing so dust bunnies, scraps of dirt, and shrapnel from the walls was permanently stuck the wood floor- making it look perpetually dirty. Once when speaking to an office manager for the company she was surprised I ever got maintenance to do ANYTHING- including replace a broken ceiling fan that was supposed to be replaced before I moved in (it was replaced almost 8 months after I moved in because I started hounding the maintenance office when summer started). Look guys, their prices are cheap, and the location is often great, if that's all you want- great. If you want anything else out of a place to live, don't rent anything from William Penn. Just don't. read more

If you want something done by this company, your going to call an answering machine. There is no email address or a paper trail of any kind which is highly convenient for the company. Expect to call several times. Expect to be hung up on when you explain your case. Expect the lease agreement to have the wrong address. Expect your apartment to be infested with roaches and mice upon move in. And dont bet on your apartment being ready when you move in either. Expect the central air to just blow air. And expect the negative attitudes to trickle down to the people who come by to fix your things too. After a few verbal altercations with the "boss", the little people who come by to actually do the work will turn nasty on you too. Its a very negative environment and living here is pretty miserable overall. I will say the apartment is very attractive otherwise and all the new kitchen is pretty awesome which is what sparked our attention. But dont expect service of any kind. They like to just keep their heads above legal waters and as long as they stay there, theres really nothing you can do but wait for the lease to expire and move out. read more

Don't put anything you care about in these apartments. The other reviews cover it pretty well- you're all but guaranteed to encounter an unsettling absence of security, impressively outdated facilities, theft, cockroaches, questionable financial practices, staggeringly unhelpful office staff during emergencies such as floods/leaks, etc. Below are some highlights from my two-year stay: 1) The apartment was not ready on my move-in date. They were inside painting when I opened the door for the first time. The place reeked of fumes for the next couple days. 2) Anne Marie from the office would consistently prove incapable of responding to emails, answering questions, or anything of the like. I would stop in the WPRG office every day on my lunch break for two weeks and ask her where the documents she promised were. She would reply every single time with "I sent it to you." I would then ask her to check. She would confirm she didn't send anything and then email me. This process resulted in everything taking, by my estimation, 3.5 times longer than necessary. 3) Orlando the maintenance worker let my cat out of the apartment during my first week. I was hours away from the apartment at the time when I received a call from him advising that my cat was outside on the fire escape. Apparently he willingly left the door open because she "didn't look like she was going anywhere." Huh. 3.5) A few months later, I came home to find my door open and Orlando inside, changing the fire alarm that didn't work. I asked, "Where's my cat, Orlando?" He then gestured vaguely to a corner of the room where I found, shockingly, no cat. Please be careful who you trust with your pets, safety, and money. read more

You get what you pay for, and for what you pay for this is not bad at all. I have an apartment near the Art Museum and for the rent and the place itself it is a great deal. That being said, the place does definatley have its flaws, but when something really needs to get done it does. So I can not say this place is close to luxury, but it is great for the bank account and everyone I have dealt with has been competent and nice, so all and all I will use the same advice as the person preceding me, you get what you pay for and if you come into this situation knowing that you will be fine. read more

Lived here for 5 years. The landlord is responsive but the building is awful and they're unwilling to make anything more than visual repairs. Our apartment flooded 4 times in the last year we lived there. Really, really bad flooding. Burst pipes and sewage. They kept cleaning the carpet, giving us a rent discount, and painting but did nothing to address the root cause. We eventually had to move out early. We had a great location and parking and if they had shown a little bit of concern we might have stayed but time after time they showed they were only interested in continuing to receive rent while making the smallest fixes possible. I would not recommend their building in Manayunk. read more

Would NEVER recommend leasing an apartment with WPRG. The buildings are old, dirty, and extremely expensive to heat/air condition because the windows and doors aren't sealed properly. Even simple maintenance (including those that were promised at the time of leasing) takes multiple requests and angry phone calls - if you can ever reach the appropriate person without getting yelled at by other employees. The leasing agent (Drew) completely disappeared after I signed the lease, and took weeks to finally send me the signed copy. I've lived elsewhere in Philadelphia and never dealt with such an awful property management company. Rent with someone else. read more

I've been living at a WPRG apartment in center city for about 3 years and I've honestly had a great experience as a tenant. The company has been responsive whenever any requests were submitted and gave me 24 hour warning before coming into my apartment when they had to fix building wide issues (about 1x year). I JUST broke my lease early to move in with my boyfriend in another part of the city and the team, specifically Annemarie, were super helpful and walked me through the process with no issues. I definitely reccommend. They're not a luxury building, but theres character to the units and good price for the space in center city. read more

I lived in a William Penn Realty Apartment for over two years. When it came to maintenance on the unit, I must give praise. My requests and issues were taken care of at lightning speeds. One time, they even replaced my entire kitchen floor in a matter of two days. It was spectacular and looked impressive! The buildings are old, so don't expect top of the line luxury. Rather, their units are affordable for those that want to break away from roommates to live on their own in good locations throughout the city. Though, I will say my particular unit did have a major rodent issue. Since cats were allowed, I rescued one and this seemed to solve the rodent issue. Prior to that though, mice were constantly throughout the apartment from the kitchen to even the bathroom. To give a benefit of the doubt, these are old apartments in a city so this isn't uncommon. I had further problems when I moved out which resulted in a lower rating for this company. They are sticklers when it comes to checking your apartment and try to cheap out on not providing your full deposit back. In my particular situation, they messed up. When I tried to contact them about the error, the office did not even have the decency to respond to my email. Once I had moved out, it was like I never even lived there for 2+ years. They had to ask me what unit I was in after recent back and forth communication. I was a little taken back by the lack of attention, especially after all of the recent conversations surrounding the move-out process. Ultimately, they fixed the error pretty fast, and only withheld $50 of my deposit. Though, I considered that to be a joke given all of the money ate up by the pitiful and archaic one laundry machine shared between two buildings that constantly broke down. read more

Update: this past weekend one of the realtors showed up at my door unannounced - no calls, texts asking if he could show my unit. He came by earlier in the day with a group and I left for lunch so I could be out of their way. Two hours later, he shows up with someone looking at apartments and he told me he was hoping I was still out so he could show her my unit. He didn't understand this was wrong and reminded him I already told him he is required to give me 24 hours notice. I could have been accommodating if he called first to ask but he literally showed up unannounced and just hoped I wasn't home. Update continued: a second realtor asked me to show my apartment today to someone for him because he was out of the city. This is dangerous for me to show my apartment and just so unprofessional on his part. I'm a tenant, not the realtor. Stay away these people have no respect for the tenants. I live in 2125 Locust Street and have had endless issues since I submitted my application a year ago. I was promised by Drew, one of the leasing agents, that I would have an AC unit and maintenance would put in screens in my windows. When I arrived the night of move in, there was no AC unit and when I asked him about it, he never responded. I had sold the AC unit I had before and had to buy a new one. I filed a maintenance request like I was instructed to by Drew about the screens and they told me that they don't take care of those. He was completely clueless, which is just not reasonable coming from someone you signed your lease with. Once I moved in, my bathtub was covered in a thick black layer of dirt that was not there when I toured the apartment. When I called and filed a maintenance request, it took SO MANY requests and phone calls until they finally fixed the issue. I was unable to use my shower for over a week because of this issue. After staying here a couple of weeks, the issues really started coming in. There were roaches everywhere. I complained to maintenance and instead of putting out poison or traps, they told me to get rid of the brown bag I had in my kitchen. When I got rid of it, the problem didn't change at all (as you could guess). After more complaining, they finally put out poison. Then after about a month, I started having issues with mice. They put out a couple traps after I kept calling and calling and that was it. The issue didn't go away and maintenance stopped responding to my requests for them to take care of the mice. It got so bad that I had to stop cooking in my kitchen. It's completely unusable. As soon as there's any food, the mice come back. Now, my lease is finally ending. The management group is just so incredibly unorganized. I had called multiple times months before my lease ended to ask about moving out and what papers I could sign. I was told I would get them in the mail - I never got them. I called more times, sent emails, etc. One month before I am to move out, I called to see that everything was okay because I hadn't heard back from anyone since I received email confirmation that I was leaving and I was told they didn't have any records of my notice to vacate. It was okay after I forwarded the emails I previously sent but it was such a process for a simple notice I had tried giving them months in advance. One month left in my lease and I'm waiting for maintenance to figure out why my closet smells like an animal died in it. This past year has been extremely stressful living in this apartment. No one should EVER make the same mistake I did. I feel like they really took advantage of me with how they have treated me over the past year. On top of all these problems, they've increased the rent unreasonably for the next tenant and it just is not right. STAY FAR AWAY. Spend the money and rent from a reputable management group. This is not worth the stress. read more