My boyfriend and I rented an apartment from JMH for 2 years in the Brewerytown/Fairmount area and while it was definitely a bit of a hassle in the beginning after everything was signed, sealed and delivered I felt that all was handled smoothly. Alan has rules and expects his tenants to follow them, sometimes he can come off as short but if you do your part, he does his. If there is a problem and you refer to your lease or the e-mails that are meticulously sent it will get handled and fixed in a timely fashion and by a professional. My only gripe was how much we had to pay for a pet deposit (one whole month rent) it made getting into the apartment a very steep investment. Technically, I have since learned, pet deposits are not supposed to be required for rental. I understand why they exist, it being virtually impossible, I'm sure, to cover damages after someones moves out should a pet destroy something. If you're someone who is organized, appreciates that a property management company is a business and should be treated as such then I would not hesitate to recommend renting from Alan and his crew. We wanted to stay with them as a rental management company but unfortunately couldn't find anything in our price range at the time we were looking. I feel that people who have bad experiences with JMH are just not great at reading the fine print, asking questions and also following up. read more

There is one simple problem with this review system. "Methinks not" is not strong enough to deal with a company as odious as JMH Realty Concepts. I rented from JMH for three years, because I loved the apartment, but every dealing with the company (every time I had to deal with them no matter how minor an issue) left me feeling like I would be better to throw my money into the storm drain than to give it to these people whose utter lack of respect and competence makes me wonder what is wrong with the world that they were able to obtain a business license. Are these licenses given out by some sort of satanic power? Let me stress that the apartment I rented was wonderful because of the space, not because of its condition, which was well below average. The work on the apartment looked as if it had been completed by a cadre of buffoons or a remedial technical school class in jury rigging. As mentioned in virtually all of the reviews, their support staff are rude and make you want to scream at them each time you call. In many reviews people tend to say that Alan and the other managers are fairly respectful, but I did not find that to be the case. Certainly he could be, but not if there is anything wrong with the apartment, in that case his reaction is to take a defensive, accusatory tone with you until you prove that you didn't do anything wrong and that the apartment broke of its own accord. I have rented from a number of companies over the last decade and I believe myself to be a fairly good tenant. My only fault with JMH was that I was two days late with rent, one month during my third year of renting from them. When I realized the mistake (a result of a misplaced letter) I delivered the rent to the office and contacted them by email to apologize for the mistake and explain. They charged me $100, which (granted) was in the contract, but is still a cold way to treat a three year tenant. Be assured if you decide to rent from JMH, they do not respect you, they will not work with you and they will try to charge you for anything you can. If you absolutely cannot find another rental agency, make sure you protect yourself, because if they can help it there will be no security deposit. JMH is one of those rare companies that makes you fantasize about having the money and power to purchase their company and fire all of the employees and you would sleep well that night, knowing that you've made the world a better place. read more

Stay away from JHM in the Art Museum area. They handle a large number of properties, but dealing with them is like being at war about every little thing. They go out of their way to make things difficult for their renters. You will be MUCH better off renting from a private owner instead of dealing with the rude, incompetent people at JMH. read more

The guy who showed the apartment and the guy in charge at this office treat you with respect. It's their secretaries who I found to be very rude and I actually wrote them a letter and spoke to the guy in charge about this. They didn't fire them, of course, but I try to avoid going into this office at all costs (only went in about 3 times in the past 2 years) because I don't want to deal with them. I can't believe how curt they are. I've always paid my rent on time and they raised it every year for the past 2 years, despite the economy and ppl not receiving raises (me included) which is a bummer. They do a good job of maintaining the place though (they better for the money i'm spending!) and they keep the hallways clean, replaced my leaky dishwasher without any fuss, and replaced my small porch which was about to fall off the 3rd floor. when i first moved in, i had a cat that I put down a month's deposit for. i gave my cat to someone else within the first few months and asked if I could get the deposit back but the secretary practically laughed in my face (srsly) and said i'll get it back when i move out. i would've given 4 stars otherwise. read more

I worked with JMH realties while apartment hunting on two occasions, and the second time ended up renting a property from one of the landlords they work with. I asked if there were ever any issues with that landlord and they told me no, although Alan later admitted that they receive several complaints a year about her. I signed my lease 6 weeks before moving into the apartment and called several times to confirm the details (each time being told that they would get back to me). Still, two days before I was set to move in I received a call from them saying that the current tenant was refusing to move out so I couldn't move in, effectively leaving me homeless. Their solution was to make it clear that it wasn't their problem and show me another apartment nearby that was in bad shape and wasn't even big enough to fit my furniture. Luckily, the problem resolved itself, but when I had major problems with the landlord at the end of my lease, they again made it clear that it wasn't their problem and weren't going to help me. I called Alan to try to work out a solution, and although all I needed was for him to let me know what time the new tenants were moving in, he refused to listen to me or help me in the slightest. Instead, he kept cutting me off when I tried to speak and yelled at me, to the point where I told him I needed to end the conversation. It was completely unnecessary, and I was shocked and upset at how unprofessionally he treated me. All of JMH's properties I've seen are in very bad condition and haven't been properly maintained. Even the one I moved into seemed nice at first, but I later found a lot of things wrong with it that weren't noticeable from the one quick visit they allow. Based on my experience, it seems like they will tell you anything to get you to sign the contract, and as soon as you do, they no longer care much what happens. It's very stressful when you're counting on them for the place you live. read more

I and four other people share a property managed by JMH Realty Concepts. I don't know about the organization as a whole but what I do know is that Alan Folkman, the man who runs the Art Museum office, is one of the most deplorable people I have ever had the displeasure of meeting. We renewed our lease back in August. Beginning in October we started getting regular phone calls and emails saying we were behind on our rent. So we tried to figure our who wasn't paying rent. To the best of our knowledge everyone was paying their rent and we came to the conclusion that it had to be an error in their book keeping. We tell them to double check their books and that's that. For a little while at least... The office kept calling us and they alerted us that we had incurred a $425 fee. So we stop by the office and pick up the ledger to figure out exactly what is wrong. After analyzing it we discovered that in the beginning of October they raised our rent by $125 -- without telling us. On top of that they charged us $250 for the two months they had forgotten to raise the rent -- without telling us. What they were quick to tell us was, we were short on rent and were charged late fees accordingly. We double checked our lease and sure enough, the rent was not raised. So the next morning we go to the office to talk to Alan and try and clear up this problem. We go in and alert him of the error and he just brushes it off like, "Yeah, that's for your rent increase. It was supposed to go up in August. We sent you a letter in May alerting you of the increase." Then we proceeded to tell Alan that, that was all well and good but the lease clearly shows that our rent was not raised. That's what we all signed off on and we distinctly remember asking Alan about the lack of an increase when we signed it. At the time he didn't say that anything was wrong with the lease. Well, this threw Alan into a fit and he starts raising his voice explaining how it was our responsibility to alert him that we weren't paying the right amount of rent because we "knew" it was supposed to be increased. He goes on to insult our intelligence and morals as people, which is laughable because it was he who raised our rent and threw in a back-charge without telling us at all and then proceeded to harass us for two months, threatening eviction. So finally, Alan realizes that he is clearly in the wrong and says "You know guys you can really screw us here. It's your choice if you want to screw us." By this point we had run out of patience for Alan because of how unprofessional and disrespectful he treated us and we told him, "Yeah, I think we are going to screw you." Alan, being the class act that he is, told us that he was now going to charge us $500 for a maintenance repair that happened back in July. It was our air conditioner, but it just so happens that our air conditioner was under warranty and Alan paid absolutely nothing for that repair. Basically, after we caught him trying to swindle us, he goes right ahead and tries to swindle us again. Unbelievable. There are few words to describe my disbelief concerning the manner in which we were treated by Alan. All I can say is, don't rent JMH. read more

I lived in an apartment maintained by JMH for five years. Alan, the overall manager, was always professional and very responsive to my needs, even when I did something as silly as locking myself out of my apartment. When I first moved in, the maintenance was okay. Many times it was clearly done in a rush. As time progressed, the maintenance became much stronger and therefore the workmanship improved significantly. read more

I rented with JMH Realty for 7 years (2 different apartments), and both my experiences were great. Alan Folkman and his team are extremely well-organized, efficient and reliable. The entire team is very responsive to any issues or concerns I needed addressed--I usually received a response within a few hours to questions or concerns (even outside of business hours). I only had a couple of minor issues in the apartment, both of which were fixed within 1-2 business days. In addition, if I had any special requests, Alan would not only inform me upfront of any costs for using their services, but also made sure to give me ideas for cheaper options that I could do myself. My only complaint is that the women in the front office can be pretty curt, but you really only have to deal with them in the initial few days while signing the lease. Plus it's the nature of the realty business in a busy city like Philly, and in my opinion, efficiency counts for a lot more. I must also say that they got a lot friendlier after the lease was signed and you became a tenant. All of the paperwork was done on time and the whole process of lease signing etc. was very organized. You also receive regular updates by email about trash-pickup (in case of holidays and changed dates), ways to conserve electricity/heat, and other helpful tips like controlling for bed bugs etc. Alan himself is great. He genuinely cares and tries to make your stay as comfortable as possible. For the second apartment I rented, the owner (who was using JMH for property management services) turned out to be an abrasive and rude man, but I was very glad to not have to deal with him, and only deal with Alan and the JMH team--that made things a lot more convenient and my life a lot simpler, which speaks to the importance of having a good realty company who know what they're doing and do it well. Even after I moved out of the apartment, everything was done promptly. My questions and concerns were answered as quickly as they were while I was a tenant, Alan offered to provide a reference for my future landlords, and I received almost my entire security deposit back (whatever little was not returned was reasonable). I've now moved to the suburbs, but if I ever move back into Philadelphia, I'm sure I'll be going back to JMH. read more

I rented two different apartments from this company over the course of 3 years. Whenever things would need to be repaired they were quite quick to do so. Other places I have rented from would sometimes ignore my needs or take months to provide a solution to my problem. JMH was always on the ball with my property. Communication with them via email was fantastic. Alan always got back to me that day with questions that I would email him. Overall very professional and I would rent one of their properties again. read more

I rented an apartment for 18 months with JMH Realty Concepts in the art museum area and I truly had a good experience throughout. If ever there was an issue with appliances or I had any questions, they were very quick to answer or follow up. Having said that though, it's very important to read your contract and understand it. There were fees associated with some issues that I didn't realize at first and was then surprised later. However, it was all in the contract! We had some work done while living there and they were very vocal about letting us know exactly when people would be in and out and what to expect. They are easy to communicate with and very accessible by phone or email. All-in-all, I would recommend JMH to other people considering renting a property through them. read more

I can't say enough good things about JMH. The speed at which the tended to repairs and answered my emails was amazing. Perhaps most importantly, these guys are real straight shooters which made being a tenant very easy. There was never any of the headache back and forth that I've had elsewhere. In the middle of my lease, I had to relocate for work and they were extremely helpful in getting somebody to take over the remainder of my lease. I suppose that the best endorsement is saying that if I moved back to Philly, I would be disappointed if I had to rent from anybody else. read more

So besides one major thing, my experience with JMH was a pleasant one. The issue was that the owner of our house decided to sell the house and terminate our lease 2 months early (this was stated in the lease as something that could happen). This of course was not JMH's fault, but if they had been aware that this may have been a possibility, we would've liked to have known that before we moved in. Other than that, we had a wonderful property in Fairmount for a low price and on a fantastic block (The neighbors were a little bourgeois about certain things though). Any problems we had with the house were dealt with in a timely fashion, and we never had any problems getting in contact with management. Mark, Anita and the other woman in the 21st office were very friendly and helpful. They also tried to show us as many properties as they could once they found out we had to move early, unfortunately none of these worked for us. We got our full security deposit back when moving out. read more

I hate to give them 2 stars, but I've had some pretty bad landlords in the city so they get an extra one. Any time you reach out to Alan for help, he responds to half of your email and throws the lease in your face. I get it, sometimes you have to rely on it and remind people of the contract they signed, but if you're not even going to bother considering what I have written to you before rubbing it in my face that you are not responsible, there's not even a point in me keeping them up to date on issues with the property. If I wanted someone to treat me like crap I could find it on the street without paying thousands of dollars. That's also on top of the full month's rent deposit for a single cat. What the hell is one cat going to do that can't come out of a 100$ pet deposit and the full month's rent security deposit. read more

HORRIBLE. Super inconsiderate. Rude. Out dated. Jerks. They charge you high rent and act as if it is a severe burden on them to fix anything broken in your apartment. Alan is by far the worst at JMH and doesn't proof read his emails and usually sends random e-mails out that do not even apply to you or your apartment. Anita is not at all friendly and plays the victim in any situation. Mark is the nicest but seems a bit lazy. Really, really bad company. Would never ever rent from them again. Increased rent exponentially. Also they allow people into your apartment without you knowing!!! Talk about security. They do not keep you informed about the neighborhood nor any work going on in your building. read more

I am amazed that JMH has anything above 2 stars. They are the most ridiculous company to deal with. I'd prefer not to develop a brain tumor going over everything they do to annoy me, so I will pick some things out. When you move in, any landlord is required to paint the apartment, and they specialize in slopping on a thick layer over absolutely everything. Because of this, your windows won't open correctly, any door hinge is slathered over and seized up, and there are white paint drips over every surface. We have had leaks which is understandable, but instead of actually fixing the problem and removing any mold, they bring a man over to paint over everything. Our apartment has exposed brick and because the building is so old, some of the bricks tend to crumble. Instead of maybe attempting to replace a brick here and there, they decide to swiftly paint over the whole thing. I like to joke that they will use paint to fix any problem; clogged drain, lockouts, or late rent is no match for a fresh coat of white glop! We had problems where maintenance people needed to fix something and instead of letting us know in advance when they were coming, one of us would happen to catch a random stranger in our house snooping around. They did that a few times saying it is too difficult for them to let us know when someone would come, but I would remind them that what they were dong was illegal. Now, the threat of calling 911 on their men is the only thing keeping them away. I really don't want to get into the Fairmount office staff. The two women are very unorganized at what they are responsible for; I would constantly get phone calls to my cell asking to speak to my roommate or to remind my roommate of something. When it is only those two in there, you have to wait until they are finished talking to a friend on their cell phone or until they are done reading something on their facebook wall. If they need to write a note about your apartment or lease (like my roommate's phone number) they will pull out your lease file and scribble it into the margins of your lease which is something my cat would think is logical. The office manager is bipolar at best. He will want to kiss your feet one day and the next he is tearing up papers and throwing them in your face. I don't really have much interaction with the assistant dude. He sends you a monthly newsletter to inform you about things like clogs or frozen pipes, but they use it as an opportunity to TELL YOU IN ALL CAPS HOW THEY WILL FINANCIALLY MOLEST YOU IF YOU DO ANYTHING THAT THEY JUST SAID NOT TO DO IN THE NEWSLETTER. You really can't avoid them if you are looking for an apartment in the Art Museum area. If you're looking for a cheap place, you definitely get what you pay for. Just hope and pray you don't need to coordinate with them about a problem. When I moved out, the deposit check they sent me bounced which is just hilarious. read more

I have been dealing with a lot of rental companies in the area and JMH is the WORST. Stay away from JHM office in the Art Museum area. My roommate and I put in an application for an apartment and met with Alan in the office. He went over our application detail by detail. Going over all the fees, etc. We checked yes that we had cats. He even started a conversation about cats. Alan was well aware that we had cats. We paid our application fee (which was a ridiculous $50!) and first month's rent. We leave the office and 2 hours later get a call from a rude secretary asking when we were planning to pay our pet deposit fee. We responded that we had NO idea there was one, and it did not say anything about that on the application in the 'Fees' section. She said the pet fee was $1100. That is a whole month's rent that we could not pay. She put Alan and on phone and he said that we should have known, and we needed to pay the fee immediately. We refused to pay the fee and he said that since we were approved for the apartment, that we wouldn't get our first month's rent back. After going to war with Alan for a good ten minutes, he said we could come pick up our first month's rent and that he could easily find other tenants. Glad we are so indispensable. 1) They did not cover the pet deposit when reviewing the fees. 2) They handled the situation very poorly. 3) $1,100 for a cat is ridiculous. The only positive thing I can say is that the guy who showed us the apartment was super friendly and helpful. But Alan and the secretaries killed it. read more

I just yesterday had my first encounter with JMH Realty looking at apartments in the Art Museum area. Not only were the places they showed us absolutely disgusting and dirty but the gentleman we worked with was rude and acted like he had absolutely no time to show us these places when we had a block of time scheduled with him. Stay FAR away. read more

The apartments JMH shows can be hit or miss. I do love my apartment, but they do not fix things on a timely manner -if at all. The people who work at JMH are super rude and need social skills training. They are also unorganized, I've had to go back to their office several time with different money orders when signing my lease b/c they "forgot" to mention how I have to pay for water which increases my rent (that was not mentioned in the ad) and pay for an alarm (which does not work). I've also been contacted about not paying my rent in full when in fact, according to my bank statements paid two days early and accidentally overpaid by $10!! They take forever to get back to tenants, but are quick to respond to prospective renters. I gave it 2 stars b/c I love the art museum area and some properties they rent can be nice. The people who run it, on the other hand, are not. read more

I attempted to rest a house from these guys. It took them three days to return any of my phone calls. The woman who finally called be back was completely miserable and clueless. It took them a week past that to get me a rental application which I promptly filled out and mailed back. I never heard back from them. They didn't return any of my calls the second time around. I found out from the current tenant that they rented the house to someone else because my paperwork was "never received" even though they cashed my check for the credit check. Thieves and liars. read more

This place is a scam. First of all, you are only allowed to view the unit once and you never meet your own landlord face-to-face. The secretaries in the office are a bunch of clowns-- rude, incompetent, highly unprofessional. Leasing agents are equally unimpressive; they are young, inexperienced and DISHONEST. They are extremely unreliable when it comes to repairs and don't ever expect them to return a call or email, ever. Once you sign the lease they avoid you like the plague. Bottom line: Avoid JMH at all costs. You've been warned. read more

I used JMH for five years total between two apartments in Spring Garden/Fairmount. First let me say that these guys put up with a lot of BS from high main tenge tenants that are usually in and out renters (1yr). People don't realize how busy this office gets. They manage a good number of the properties in the Fairmount section... Alan, specifically is one of the best property managers I've ever used. He's tough, but precise and takes any/every issue seriously. Any problem we may have encountered over 5 years was fixed almost immediately!! From my perspective, his staff mirrors his work ethic - this group runs a tight ship and are very well organized because of it. At the end of our tenure with JMH (7/2008 - 7/2013) we received 90% of our security deposit although we put a lot of effort in to cleaning the apt and fixing as many minor issues as we could. In closing, I'd use JMH (Alan and his group) again in a heartbeat. They're the best property managers I've ever dealt with, and they make renting as easy as it should be. I'd highly recommend JMH (again, specifically the Fairmount office if you are looking in this area. read more

I liked JMH, I don't really understand the negative reviews. I got a good apartment for a good price, everyone in the office was friendly, and any problems were taken care of quickly. The apartment was cleaned really really well before I moved in, and never had any kind of a bug problem. While I was there they even gave me brand new windows and a brand new door. I would rent from JMH again. read more

This is in reference to the Art Museum office: Do not rent from these fools. The headache they put you through for even applying for an apartment is not worth it. They gave me false information about the application process, denied me based on that information, and subsequently stole my application fee. Such fees are understandably non-refundable, but encouraging a prospective renter to apply based on false information of eligibility is just dirty, mean, and tantamount to theft. Don't be persuaded by the cheap rents - there are plenty of other rental companies in Philadelphia who will give you the same price for far more pleasant and honest service. There is simply no excuse for condescending and aggressively rude behavior towards prospective renters. Also, the secretaries need a major attitude adjustment... but I feel sorry for them. If I were a secretary for a real estate company in northern philly with limited education and minimum prospects for success in life, I guess I'd be pretty miserable too. read more

This will be our second year renting from JMH, and I have to say that they are way better than the previous company we rented from: HOW Properties (steer clear from them! the WORST company I have ever rented from). Alan, the manager at JMH, is responsive to repair requests and issues. He is very professional and responds very quickly to concerns even though I have never met him in person to know if he is rude as other reviewers have mentioned. JMH was very quick to shovel snow during this past snowy winter; they send someone to terminate the unit once a month; every time we had an issue, it was taken care of the same week. My problem is with those two women (I guess they are supposed to be secretaries there, but every time I have gone in to the office, they are either on personal phone calls loudly, or as was today, literally staring at the wall.) at the Art Museum office who are always incredibly rude. I suppose my visit to the office disrupted their wall-staring. When I went to turn in our lease renewal form and to request another copy of the lease, both women were ridiculously curt and rude, lecturing me on how I can't lose the copy of the lease and talking to me like I was a child. We have yet to move out of a JMH property to know if they are ridiculous with charges, but as for now, other than those two women who should not be allowed to deal with tenants, they are okay to rent from. read more

Wish I could give 0 stars. Alan is an incompetent scumbag who will do the bare minimum required by law. On top of that he is not what I would consider an intelligent man. I still get an occasional laugh at some of his email misspellings. I wouldn't wish him as a property manager on my worst enemy. Oh, and the trashy secretary is a nice touch. Nothing like getting screamed at over the phone by someone who most likely never made it past the 5th grade. Bottom line is these people are morons. Their office is a filthy mess with papers scattered everywhere. Halfway through our lease I reached out to the landlord and asked if i could just deal with him directly, which I am so glad I did. read more

I've lived in an apartment managed by JMH for over two years. Alan, the manager, is very professional and responsive. I contacted them for some maintenance problems. The locks weren't working properly once, some plumbing problems another time, and part of the floor was delaminating. Each time I contacted them, they checked out the problems the next day. If they couldn't fix them that day, the explained why (waiting for a part or something), and it was fixed shortly afterwards. I even had a problem with a leak, and I called them at 11:00pm on a Saturday night, I left a message, and they called me back within 10 minutes. The unit I'm in is a townhome with a parking lot. Alan always sends me updates about when they are doing maintenance to the parking lot, and notice that the parking lot will be closed. My roommate dealt with finding the apartment, so I can't speak about that process. I also haven't moved out yet, so I can't speak about that process either. But so far, I have no complaints. read more

JMH Realty Fairmount Office is one of the better property management companies in Philadelphia. My wife and I have worked with Alan F. on and off for nearly eight years and just recently moved out of one of their properties (which went smoothly). Alan has always been professional and responsive. Unlike many management companies in Philly, JMH and Alan are quick to return emails, phone calls and resolve maintenance situations as fast as possible. This includes after traditional business hours. They are located in the neighborhood, so you always have the option to drop in; although, I never found that necessary. JMH is definitely a good choice if you're looking for an easy to work with property management office. read more

JMH was able to effectively work with me to secure an apartment at a fair price. When ever a small fix was needed a repairman or other was available within a couple days. The overall maintenance of the building I was in was below par, common areas such as shared laundry room and lobby were in need of repair and modernization. Repairs seem to be done with medium skilled labor and cheaper parts. Not much pride in the properties but yet a decent realty company that will work with you. Also be aware of charges for cleaning/repairs when getting your security deposit. I have to believe they are in cahoots with a cleaning company and will charge you for a cleaning no matter how hard you scrubbed and cleaned yourself. read more

JMH was one of the best property groups that I have dealt with during my time in Philly. They were extremely prompt with help for whatever my maintenance issue. They always followed up after my maintenance request to make sure everything was satisfactory. After I expressed that I needed to leave my apt with JMH, sadly, they were nothing but supportive in my decisions, honest in helping trying to find what my next apt should be, and extremely well organized on all the "exiting" tasks that need to be fulfilled. This made for an extremely well organized and easy transition, in which I am extremely grateful. JMH was a great property group and I would most certainly use their services again!! read more

Well, it's not shocking that they've been bought out (by another atrocious company, but still). I was looking for a new place in fairmount, which they pretty much had on lockdown. Thing is, if you're employed- which is generally a requirement of rental- they make it nearly impossible to see any places. Partially because, "SHOWINGS WILL ONLY BE SCHEDULED BY PHONE." They will email you back, but WILL NOT schedule a time to see a place in that email. It's absurdly Stone Age and made me miss out on some good possibilities. Now, they've been bought by PMG. Shocking. Thankfully, I ended up buying an amazing house and my renting days are over. The 2nd star is for Mark, who did show me a place and was very nice... But Alan is incredibly rude. read more

I have recommended two relatives and two co workers to JMH Realty Concepts for apartments in the Art Museum area. They have the best selection of rentals in the area. All parties were extremely happy with every aspect of their process and loved their units and the service they received. I highly recommend this company. read more

I thought I knew what it felt like to have a headache until I met these guys. Yikes. Stay away. Stay very far away.

I rented with JMH for two years and it was absolutely horrific. They were unbelievably rude and were unwilling to listen to our concerns. They were difficult to deal with in the office, often making us jump through hoops for simple needs. They made promises about our apartment that they never followed through with. If you work a normal job with normal hours, it doesn't matter, they're still never open to help you anyway. They also give out the keys to your apartment for all service related things and don't care if you want to be home to monitor your place. read more

I rented a house (not an apt) in Fairmount from JMH for 3 years (2012-2015). Fairmount is one of the best neighborhoods in Philly so if you want to rent there you will most likely cross paths with Alan and his staff. Here is my advice...have your sh*t together. You will need to jump through some hoops with deposits/deadlines/etc.. There are rules to follow with his staff and you will just figure them out as you go along. It's not rocket science. And yes, as other reviews have noted, some challenges can occur. But above all Alan is fair and he is running a business. I cannot fault him for wanting things done a certain way. He is organized and expects his tenants to be the same. Just pay your rent on time, report any problems immediately, and read the e-mails they send you. Remember you are "renting" someone else's property...it's not yours. And Alan has been entrusted to keep an eye on these properties. If you can't handle it, I suggest you start saving your pennies to buy. read more

STAY AWAY!!! Philadelphia is bad enough without companies like JMH ruining it further. I almost rented an apartment from them and thank god it didn't work out. I found an apartment, nice size, well priced, in queen village. A lady named Joann showed it to me and was very impatient and short with me. After consideration I decided I wanted the place and asked her to send me the application. Well to apply for the apartment the require a deposit for 1 months rent as well. This deposit is not refundable if you are accepted and then choose not to rent the apartment. This practice is a little ridiculous as it basically requires you to commit to an apartment before signing a lease. So, because I am an informed and intelligent renter, I decided to ask for a copy of the lease before giving them any money. When I read over the lease I was disgusted. I don't even think the lease is legal under PA and Philadelphia rental law. The lease allows for the landlord and any of their agents to come into your apartment for any "reasonable or lawful purpose". This might seem okay at first until your brain starts working. Reasonable is an opened ended term anf LAWFUL mean ANYTHING THAT IS NOT ILLEGAL. The "reasonable" purposes for a landlord to enter your apartment are already clearly defined in landlord-tenant law and 99% of leases reflect this. A quick google search for philadelphia tenant rights will detail this if you want to research it further. This in itself is ridiculous but the BS doesn't stop there. One clause in the lease states that in any legal proceedings you are liable to cover JMH's court costs (completely one sided). Another clauses waives your right to notice under the Landlord & Tenant Act of 1951 (google it). Another clause says " Tenant agrees no to do anything to cause a cancellation or an increase in cost of Landlord's fire or liability insurance. If Tenant causes an increase in insurance in insurance premiums on the Property, and/or the building of which the Property is a part, Tenant agrees to pay "additional rent" such increase. Non payment of additional rent gives Landlord the same rights against Tenant as if Tenant failed to pay the Rent". I'm not sure what the hell this is about but it sounds shady as hell. Anyways, I detailed my issues with the lease in an email and when I talked to Joann on the phone, she got very annoyed and told me to be quiet while she talks and was very hostile. She told me she would not spend the time to bring these lease issues to the owner unless I gave them the non-refundable deposit. She assured me that if I gave the deposit these issues would be worked out and the apartment would be taken off the market. I was concerned about forking over one months without these lease issues being dealt with. She told me I should have some faith and that this negotiation was a "give and take". Against my better judgement I marched down to the office and gave them my check and application fee. The owner of the company took my checks and then told me that that he would not deposit it until we worked out the lease issues. He refused to go over them with me and just told me he would talk to joann. Well the next day I get an email saying I should provide my tax returns for the past 2 years. I emailed back saying I would give them this info, even though it was ridiculous, and asked about the lease issues. Joann said she would go over the lease problems once I provided my returns. I said I would bring the returns in the next day. Well the next day comes, and I get an email saying that someone else put in an application and was willing to pay more money and the apartment wasn't available. I just jumped through all these hoops for nothing. Then I was told that the lease is non-negotiable and would be the same for all the JMH apartments. I'm so happy I was smart enough to raise an issue about the lease before I suckered myself into being raped by these disgusting real estate low lifes. JMH thrives on taking advantage of less informed renters and I wish the city would do something to stop outfits like this causing further damage to the reputation of my home city. read more

All of the people I dealt with at JMH were completely disrespectful and belittling. I felt as if they were talking down to me 100% of the time in the most condescending manner. All they cared about was the amount of money I was making and telling ME how much THEY think I can afford. They completely disregarded anything I had to say to them and said remarks I felt completely insulted by. There was only one individual in the firm that treated me like an adult and he had only shown me the apartment and nothing further. This place is a joke, they charge you way too much for an application fee and don't tell you the criteria they are looking for in order to meet their credit. So each time you want to check for either you or a cosigner you owe them another $50. Avoid these people at all cost. I wish I didn't have to give them one star, zero would suite them well. read more

I just recently started a lease with JMH in Fairmount and now i wish to god I had not. The place was in terrible condition and not ready when my lease started and was absolutely filthy. I complained to the JMH and they sent someone out right away who simply did a quick one-two and the place was still pretty dirty. they had clearly not touched the windows which had huge accumulations of dust and cobwebs. I am by no means a neat freak and even i was appalled. People were painting inside on the day i moved in which was a good 4 days after my lease began. I dont find them to be extremely difficult to deal with but i get the sense they will rip you off if you give them the chance and they dont take a lot of pride in the properties they manage. I would avoid them at all costs read more

I rented from JMH for 2 years and was sad to leave- staff were very accessible and easy to work with. They offer a large selection of apartments with reasonable rates. I highly recommend their company. read more

Very rude women. I don't know the owner, he sounds like a nice guy, but the women working for him, especially Rita, (you fat slob) are bitches. They have no respect for the renters, or renters rights. They treat you like you are a scumbag, because you rent, not own a property. What they don't realize is you are the reason they have a job. Pull the dick out of your ass Rita. read more

I was a tenant of JMH for 7 years and never had an issue, things were always addressed quickly including rapid response for emergencies. They run it like a business and you know what to expect up front. Alan is very fair and appreciates responsible tenants. I would absolutely rent from them again. read more