Called today to make an appt with a new gastro. I don' tlive anywhere near Bristol or Sapling…read moreGrove. I have family there and given the difficulty I have had getting an appt (even with the help of my primary care physician locally a relative suggested I try here. The woman said "What kind of insurance do you have?" I said, "United Healtcare. Dr Bailey was listed as 'In Network'." She said "But what kind of insurance do you have?" I said "Other than United Healthcare I don't know what to tell you. I see a Group Number. I see a Member ID. I see 'Choice'." She said "We are not accepting new medicaid patients right now. Is that medicaid?" I said "No I'm not on Medicaid. I have my own business/LLC and this is my company's insurance policy." "What is your primary care physician's name?" I told her his name but explained I didn't live in her region. She said "I will have to transfer you to Sapling Grove since you are a self referral." I was like "OK". So this other woman answers. She asks me the same things about insurance and doctor's name. She said "We are a 100% referral center." I said "Uh. Why is that if you are in my insurance provider as in network. And the other woman who transferred me to you said she was transferring me to you as a 'self referral'. Now you say you don't accept referrals. I'm confused." She said "Please hold". I just hung up. They sound very disorganized and not very accepting of new patients. I think I will just wait it out here in the DC Metro area.

I recently had surgery at this center. Absolutely everyone I came in contact with was great! Each…read moreperson was kind, caring, confident, sympathetic, etc. They all made me feel well taken care of and I was totally relaxed. Nurse Sharon was the best. Dr's orders were for 2 weeks of R & R after surgery, but Sharon told my husband I was to do no cooking or cleaning for six months. How great was that? I would not hesitate to return to this facility for any future needs & would highly recommend them to anyone who asked.

Micah Brown is the best! She spends adequate time with her patients and doesn't make them feel…read morerushed.

I am from Northern Virginia but I go to Abingdon for my dental care because I like the care that I…read moreget from Brown Dental Associates. I see Doctor Thurston whenever I go to the clinic. He is very good, he takes care of my teeth so well. He listens to my concerns (if I have any) and addresses them to put my mind at ease. The hygienist are also excellent. The lady in the scheduling and payment department is also nice and sweet. I highly recommend this practice.

I was a customer of this dentist office when they were in Glade Spring, Virginia and they did work…read more2 times and his work was good but it cost me alot. But that was a few years ago. I just called to get an appointment and was asked what insurance if any. Yes I replied I have insurance. Said I have... . The receptionist replied we don't have room for Medicare united health after asking if I had united though my employer. As she tried to word it had I had anything other than Medicare insurance I would get an appointment. So I said so its not the insurance company, you just a problem with people in Medicare. After the total polite conversation it was a PREJUDICE OF OLDER PEOPLE who has worked all there lives to be turned away for not being able-bodied anymore. I know I am not the only person this has happened to by these people.

Dr. Cook is fantastic. His staff appear to follow his lead in their care of the patient and in…read morecarrying out their assigned patient tasks. This begins with signing in as you enter the office building through to your discharge with copy of return appointment, any referrals and prescriptions to your pharmacy. Dr. Cook has a great knowledge of the eye and all that entails and in his ability to make his findings well understood by the patient. There is no time constraint when he is with his patient. He is very personable and puts the patient at ease, feeling that he is in the best caring hands available. I am a retired Registered Nurse and am perhaps very alert to how I am cared for. I can tell you, without reservation, I have never had better care or felt more trusting in what I am told in regard to my condition. I cannot recommend him high enough. He is a Blessed man and the area is very fortunate to have him as a physician and an individual.

As a new resident of the area, I needed an eye doctor for an eyelid issue. This place was…read morerecommended and it turned out to be an excellent choice. The staff is friendly and accommodating. The wait was minimal and the service exemplary.