Dr Dillon and his staff are very responsive and empathetic (as are, I presume, the other physicians…read morein this office). I sure hope he never plans on retiring because he is great unlike some of the 'specialists' I've seen in the last ten years. It is important to remember that M.D. doesn't always mean competent. In the case of Dr. Dillon, he is highly skilled and excellent with patient communications. He's my favorite doc ever.

Top notch doctor. He is kind, knowledgeable, and treats you like a person, not a paycheck…read more I have recommended him to everyone I know, and those who have followed my advice have been thrilled as well.

Timely accurate professional knowledgeable friendly convenient location neat clean officeread more

I've been seeing Dr. Nathanael Kim for two years, and he is truly exceptional. Thoughtful, patient,…read moreknowledgeable, and always available, he takes the time to listen and provide thorough care. I highly recommend him and his office to anyone looking for a dedicated and compassionate PCP. Joe F.

Dr. Shah is a wonderful doctor. I was able to get an appointment easily. His office was easy to…read morefind. Very friendly and helpful staff. I highly recommend seeing Dr. Shah I was nervous after a previous experience seeing another doctor but he was very friendly and patient. I think everyone would love him.

If this doctor were in my insurance network I would love to go to him. I met him in his office…read moretoday for a consult and he was as thorough and comprehensive as I would have expected him to be if he were actually my doctor. I really appreciated the time he took to listen to me and he seemed very knowledgeable. Added bonus - his office was very clean and orderly and the woman at the front desk seemed like she genuinely wanted to help. If he is in your insurance options and area, you should definitely consider making this your doctor.

NOTE: Apparently Dr. Bekhor's office figured out who this review was written by and I just got a…read moreletter stating they "wish to end our physician-patient relationship." I didn't know retaliation against a patient for posting a partly negative review was something a professional who had collected a substantial amount of fees for services from my appointments was a real possibility, but there it is. I was previously going to the same primary care doctor in NYC for ten years with no problems before I had to switch because of insurance. I have been going to the same dermatologist for years and we have a really good relationship also. Three "not currently recommended" reviews for another of the four Village Park doctors tell very similar stories about the office staff. Word to the wise I guess. Dr. Bekhor teaches at nearby NYU and is no doubt highly knowledgeable and professional and concerned and seems to listen to the patient. He is relatively youngish and wears a dark suit all the time, something I've never seen before for an MD. He is often sitting behind his laptop when you enter and may not get up from behind it during the appointment. (All records are on computer, not paper, and previous computerized data about you from elsewhere might show up, which is a good thing.) If you bring up something new that might make an appointment last more than a certain time you may find you have to make another appointment and come back next week. Yes, I was a bit taken aback when that happened The practice also has several other doctors. I got an initial appointment fairly quickly and the office is conveniently located a block from the West Fourth station. Like a lot of NYC doctor offices, the office is very cramped for the number of employees and the examination rooms are as small as they could possibly be, as is the tiny bathroom. The copier is in the waiting area about two inches from the chairs. I have had to go to various NYC doctors and dentists and most staff and doctors are great. But like in some other NYC doctor offices, some of this staff seem rather less professional than they might be - much more so than I've experienced elsewhere. The receptionist likes to play Spanish pop music on her computer speakers (or small radio of some kind) and seems to prefer gossiping with staff members and making personal phone calls and opening snacks to greeting patients or doing much of anything beyond the bare minimum, and then only with the clear attitude that you might be interfering with her busy life with your presence. She talks loudly in Spanish all the way down the hall to other staff so everyone in the waiting room can hear, if not understand. When you arrive don't expect a greeting or a smile or even any indication she is aware of your presence. Do expect to stand at the counter for some time waiting while watching any or all of the above. I unfortunately had to provide some medical documentation to a federal agency under some time pressure and eventually was referred to a Leilani, after she did not return my phone call and the office did not manage to call another doctor all day after previously not taking care of the issue for a week. She seemed to be much more about being rude and very defensive than complying with any requests in a timely or accurate manner. Later requests in person in the office for records being sent or received from other doctors or to the agency were handled efficiently and in a friendly manner by I believe the same person. A week later I called back and was transferred to three different women, none of whom seemed to know anything except that the document was not there. Usually I was abruptly transferred without a word. One of them just hung up. The last one finally said I had to talk to someone who wasn't there. I was in no way verbally abusive, but just flatly stated the facts. I was an EMT-B for six years and have worked a long time for a federal agency where most of my job is dealing with the general public in person and on the phone in often very busy circumstances, so I don't think I have super unreasonable expectations about either medical providers or customer service. I am expected to be and am polite and as efficient as possible even with the very occasional rude or hostile customer. The other comment here about administrative support at this office being "a bit of a mess" is certainly more than true. But at this point I can't give anyone the benefit of a doubt or chalk it up to being too busy. More like too incompetent, rude, and uncaring. I would strongly suggest hesitating before making any doctor in this office your primary care doctor.

Dr. Bekhor is one of those quiet, unassuming types, who listens well but isn't going to necessarily…read moreleave you feeling warm and fuzzy. Nonetheless, I like him - and his dry sense of humor. Plus, he's Canadian, so what's not to like about that? I got to see one of the other doctors (Carter) in the practice on a follow-up visit once, and he was great. Just like mom said, you are a reflection of the company you keep, so I'm thinking that's reflected in the office. The doctors here seem pretty engaged with patient care - they're not yet thinking about nothing other than their retirement. The front desk staff is nice enough, and if you're nice to them first, that goes a long way. I never understand what they say when they leave me a message, but I always have my appointment reminder card handy so I know if I'm going to have an appointment or not. They office is also very responsive to email requests for prescription items/authorizations when your insurance company is being silly/stubborn, so I appreciate that.

Dr Karter is a lovely, intelligent and empathetic physician. The office is horrendous. No one…read moreanswers telephone, if you are lucky to get someone to answer the telephone, Lelani is amazing. Unfortunately, there appears NO way to get a human being at this office, with a message that says "lunch message" that's it. Hit zero for an operator, NOTHING. So sad, just an excellent physician has such poor quality office.

I was a patient with another one four doctors in this group, Dr. David Bekhor. I posted a Yelp…read morereview that was in some ways critical of the staff and attempted generally to accurately describe my experience there as repeated in multiple appointments. I have worked as a medical services provider and have been doing public contact customer service for a long time. Another Yelp review of Dr. Bekhor's office also was highly critical of the staff. Three "not currently recommended" reviews for another of the Village Park Medical doctor tell the same story. After collecting about a thousand dollars in fees, they sent me a letter stating that they "wish to end our physician-patient relationship." I'm guessing they figured out who wrote the two-star Yelp review and decided to retaliate. This doctor may be fine, but I would definitely hesitate before becoming a patient with this practice.

BEWARE. You will not receive treatment from "Dr." Pham. He is dismissive, and although he's…read moresupposed to be an ID, he only offers treatment after another provider diagnosis your issue. He does not diagnose, but he makes sure to order all of the bloodwork he can to get paid. Run-- do not waste your time or money with "Dr." Pham.

Excellent care as always, my husband and I have been going to him for years.. he was the first one…read moreto pick up on my husbands inflammatory heart condition. He is knowledgeable and understands how to talk to patients. We recently had an awful scare and was referred to a terrible cardiologist after our hospital discharge, thankfully Dr. Kaplowitz recommended a new group and they successfully treated my husband.

Dr Kaplowitz has been my primary for years. The negative reviews I read are completely false. For…read moreall those that wrote he does a lot of unnecessary testing your wrong. His office was the only office to discover my mother's Thyroid cancer by doing those tests you say are unnecessary. NO ONE else found my mother cancers and he caught it early my mother was treated with iodine pill and survived. As for me Dr Kaplowitz found things with me that a lot of other Dr didn't find and due to him finally finding what was wrong I got the proper treatmwnt. I have been misdiagnosed for so many years until I got to him. He discovered I have chrons when I was been treating for Fibromyalgia which I don't have. My heart conditim he found were I was being told it was anxiety. Those unnecessary tests those other patients wrote about let's see when cancer pops up and when other Doctors will find it. It will be too late. I put my life in the hands of Dr Kaplowitz anytime.