Hands down the best salon in New Braunfels. All of the staff is pleasant and courteous. Alex is my stylist, she listens to what I am looking for, and adds her professional touch. The salon itself is beautiful, rustic modern and clean. It always smells amazing (I'm sure thanks to the Aveda products). Check it out if you haven't yet. read more

I went here every month for about 5 or so months. I started with the same stylist. Then one month the front desk called with a bunch of confusion and wanting me to move my appointment something about the stylist and I said no that's the only day I can come in. So I saw a different stylist. Consistently each month my hair color was correct and it was the same and I came from another salon with my formula so it was all written down. The second stylist did a good job and did the correct root color she also did highlights so it was an expensive visit so I become more blonde with the highlights. I schedule with the original stylist for the following color appointment and then two days ahead of time the front desk called with the same type of confusion about the appointments and I said You know what just change to the second stylist I've used I'll stick with her from now on because my life and my schedule is not congruent to these monthly confusions and changes being made to my appointments from this one stylist. So yesterday I went for my routine hair color with the second stylist who had done my root color the month before and it was the right color no problem because they have the formula in their computer. However the root color I ended up with was so dark so ashy, so gray looking so gross it looks like mud on my hair and of course it's ruined and the highlights I paid for last month as well are RUINED. I asked the second stylist if anyone can go into the computer and tweak someone's formula and she said yes and I said well since you did my color last month and it was perfect this month you did the same formula out of the computer( you say )and it's totally wrong not even in the ballpark then obviously someone has sabotaged it or you made a mistake. She assured me she didn't make a mistake. She assured me she followed what the computer said. Leaving me to assess that my hair was sabotaged yesterday. I SPOKE TO THE ORIGINAL STYLIST YESTERDAY WHO KEPT F****** UP MY SCHEDULE AND WHO I SWITCHED FROM AND SHE SAID SHE DIDN'T HAVE A PROBLEM WITH IT BUT SHE KEPT STARING AT MY COLOR ON MY HAIR WITH A SMIRK ON HER FACE AND THAT'S WHEN I WENT INTO THE BATHROOM INTO THE LIGHT IN THE BATHROOM LOOKED IN THE MIRROR AND I KNEW THE COLOR WAS WRONG AND WAY TOO DARK. I BELIEVE SHE SABOTAGED IT IN THE COMPUTER I HAVE TO BELIEVE THAT It's so embarrassing and so gross I can't even go out in public without a hat on today. I've reached out multiple times through the front desk to leave a message for the owner to contact me before I started leaving reviews without any contact in return so I'm not sure that the message is getting relayed I'm turning now to social media and to reviews to try to have this result before I seek legal restitution. I'm out about $600 at this point and my hair is f***** up so bad I can't even go in public without a hat and William edge the owner will not contact me back. It's the most bizarre situation. I don't understand how these things are ALLOWED at professional hair salons without accountability. read more

Lucy gave me the BEST razor cut I have had in years! With thick hair I get better definition and texture, she took her time and got me started on the perfect product. She is a charming young woman! read more

William Edge - Hair Salons Near Me - New Braunfels, Texas

First time trying this salon and enjoyed the overall experience. Angle, did an amazing job matching root hair color, adding highlights and finishing with the haircut and blowout as I had described. Have to mention the price point was great for the excellent quality of work done. I will be a returning customer. Additional special thank you to William for checking in and to say hello - it's those special touches that make new visitors feel welcomed. read more

Today was my first time in this salon, since I'm new in town. The atmosphere is very pleasant and welcoming. Drew was my stylist, and she went above and beyond to correct a root touch up I had that came out too dark. She is a very sweet lady, and she really went the extra mile to ensure that she had done everything possible to make it turn out beautifully. I would highly recommend her services. Thank you Drew! read more

I visited William Edge on Friday the 10th of February. I told the stylist about my hair's history and a year ago I had some grey hairs covered up for my wedding. I told the stylist I feel extremely self-conscious about them but since there are only a few grey hairs, I would rather not go through the hassle of permanent color again. At the end of my service when my hair had dried I noticed that the final color of my hair looked wrong. Instead of ignoring my grey hairs I now noticed that several areas of my hair had actually turned grey during the process. I told the stylist I didn't like the color and that I now had more grey hair than when I started and that I wasn't happy with it. I was told that she didn't have time to wash my hair and develop or fix the problem because she had another client after me and she was already running behind. I offered to wait in the salon until the all other clients were finished to give the stylist the opportunity to fix the problem. I had driven from San Antonio and taken a half day off work for this appointment and wanted to leave with the problem resolved. I was told again that she had no time and that I would have to come back if I wanted the problem fixed. Eventually I felt extremely uncomfortable and anxious as I felt like I was being an imposition and was being pushed leave. I agreed to leave and was given developer to wash my hair with when I was home. I don't know if this a normal procedure with all clients to finish the developing process at home but I paid for a service and was left feeling very unsatisfied and embarrassed when I left the salon. I called the next day to ask for a refund so that I could try to resolve the problem at another salon. I was told that was not likely to be an option and that they would prefer to fix the problem themselves. As I had felt extremely uncomfortable the previous day, and anxious about returning I pushed again for a refund. I was told that only the owner would be the only person to authorize a refund, I asked to speak to the owner and was told they would call me at the end of the day. Nobody called. I knew they were closed on Sunday and Monday so I waited Tuesday, but still no call. I called back again mid day Wednesday and was again told the only option was for me to come in an have them attempt to rectify it. Again, given how uncomfortable I had felt at the time I did not see this as an option. I again asked to be contacted by the owner. Again I was told they would call me at the end of the day. Again, nobody called me. I have tried to be courteous and clear with my request when speaking to employees on the phone. At one point I re-iterated that my whole experience had left me feeling uncomfortable at which point I was told that if the phone call was uncomfortable that it would be best to just end the call. I'm just frustrated that I am being forced into writing this review because the owner apparently has no intentions of reaching out to me to try and resolve the problem directly. read more

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I have had my hair cut and colored here on a few occasions. First time I was pleased with the result, but then the stylist I was seeing left. The second time, with a new stylist, the scheduler messed up my appointment and didn't book in enough time for the service I'd requested. The third time, the stylist argued with me about the color and gave me a bad haircut. One side of my hair was actually longer than the other. Generally, I am just fed up with this place, and being made to feel uncomfortable during the experience. Starting my search for a new salon. read more

I have been going to this salon for well over 15 years. The Aveda products are the excellent for my hair and the staff is always friendly and helpful. For the past three years, Jaycie has been my stylist. She has consistently done a fantastic job with the color and cut. I have received many compliments on my hair color as to how well it goes with my personal coloring. read more

Walked in with no idea in mind. I ended up loving my haircut. Lucy took really good care of me and explained everything she was doing. She is patient and excellent at her job. I couldn't be more happy with the job she did with my hair. read more

Kelly was quick and amazing! I'm new to the area as was very pleased with how the salon is and they have the BEST hair washing stations in the country in my opinion!!! If I'm still in the area when I need another cut I will hands down be returning to this salon read more

It took me a few years to find the right stylist following my move from Houston. I was thrilled to find Alicia. I have had the same experience with facials. Samantha , is now offering Esthetic services at the salon. I got a great facial . She didn't rush the service and my face was clean and hydrated, Her prices are also very reasonable compared to many others in the area. It's a win win for me at Willliam Edge. read more

On my recent visit to the salon I was 10 minutes late. First time late, been there several times already. The hairstylist gave me attitude. I asked for a beverage and she continued to give me attitude stating "like I said I need to get the color and the receptionist can get that." I was pretty shocked. This is the second time that she has been pretty unpleasant and unprofessional. This salon doesn't accept tips which is maybe why she is very short and rude or doesn't like her job. They need us the clients. Customer service has really gone to crap here. Get rid of her! read more

I was in dire need of cut and color and someone recommended this salon. Was very happy with results and the price was more than half of what i have been paying. I will be returning read more

I received a gift certificate for the salon and it took me almost a year to use it! I should have used it sooner but now I know I'll be back. As a first time customer, I scheduled with first available and was scheduled with Angel. As the day has gone on, I am in love with my hair even more than when I left. He is great! Quiet but skilled! I'll be back. It's a no tip salon so I was surprised so I leave this review about how happy I am with Angel and I'll back! read more

I absolutely love coming here for my haircuts. My stylist Alex is so attentive to my needs and I ALWAYS leave the salon satisfied. She takes her time to show me how to style my hair when I get something new done (so grateful for this). The employees are always so friendly and the salon is always so clean. I love this salon and will keep recommending to my family and friends! read more

I've gotten my hair cut twice at this location (first with Kelly and then with Angel) and I've been very happy both times. Very skilled and friendly staff- 100% would recommend going here for a haircut and their cut prices are reasonable. The place is always clean too. read more

Kellie did a fantastic job cutting my hair. She talked to me before hand and listened to what I wanted. I'm back for my color! Highly recommend!! read more

A friend referred me to the salon and I made an appointment with JJ. She was amazing! I showed her a picture of what I wanted her to do to my hair & she cut my hair and styled it perfectly. I was so happy and will definitely return to have her do her magic again. Thank you for a wonderful experience. read more

I am so stoked that I saw this salon while on a visit here in New Braunfels You know that thing you wish the stylist would do with your bangs, but they never do? JUSTINE did it. She did an absolutely amazing job with my hair and I couldn't be happier! My haircut was PERFECT! I gave her a photo of what I wanted (ish) and we kept it fluid. She was so intuitive with the style and what I wanted. The salon itself was very clean and I was impressed with their level of COVID precautions. Super professional from masks to hand sanitizer to separate "clean" and "dirty" pen cups. Use a clean pen and place it in the dirty cup for single use. That detail showed me they were serious about their precautions to protect me and the rest of their customers. Incredibly friendly people working there and I wish so much this was my regular salon. Unfortunately i'd have to drive 16 hours from Florida to get a haircut. But I'm not ruling it out. ;) Oh yeah, they're an Aveda salon, so it smells amazing in there! Thanks Justine and everyone at William Edge Salon! I had forgotten what it felt like to have pretty hair. (btw, whoever wrote that review about it being cold needs to stay in their lane...such a stupid comment!) read more

Elisha was amazing. I came in with my hair and it was a mess. She gave me a great cut that I'm super happy with. Also the girl who closed me out at the end was super nice. read more

Wasn't happy with my haircut again I wouldn't suggest wasteing your money at this salon unless you have a bunch of money to waste because you won't be able way you'll get a good mens haircut for less than 50 dollars here. read more

If you go in there be sure to wear a parka. They keep it so cold you got to wonder why they have any business. Maybe it's because 3/4 of the stylists are obese so they need it colder. read more

LOVE MY HAIR!!! I help run a company with over 300. It's amazing to see such an outstanding owner that leads by example all the way like William (Billy) Edge does. Interacting with the other stylus making sure The clients is 100% happy. Also so personable and making sure that not only your hair looks unbelievable for life that you're happy with every single part of the visit. William set you up with the perfect regimen and routine with Aveda to make sure that your hair goes long lasting forever. I have superfine curly hair that's naturally dry. Wow you wouldn't believe it is past the middle of my back because of William great managing of my hair. Thank you for making me beautiful !!! read more

My first experience with WE Salon was great. My stylist, Roman, was fantastic. He listened to my questions and made several suggestions to help me to reach my hair goals. He was knowledgeable and very friendly. The other people in the salon were also pleasant and helpful. I will, without a doubt, be back! read more