Effective care. Nurse Practitioner is very caring and pays attention to all of your concerns…read more Registration process is simple and fast. Front Desk and Medical Assistant are lovely as well!

Dr Gary Goff the best doctor i have ever had. He is very knowledgeable, caring, patient, and kind…read more I first started going to Dr Goff when he was at St Paul Hospital which is now Utsw. When he moved his practice North I didn't want to drive that far. That was the biggest mistake I have ever made. I have been back with him for three years now and would fly to another State if I had to. He is that good. Trust me you would not be disappointed. I have had all of my family move over to him. He never rushes. He is so dedicated to his patients. This past year I was very sick and I remember Dr. Goff saying to me: My job is to keep you alive. What Doctor do you know where if you are sick and you need him he will respond. His office staff is very friendly and Stacy she is the best of the best. She is loving and caring as well. Hid Nurse Practitioner Lori is awesome. I see Dr. Goff or Lori when I have to an appointment. You very seldom have to wait long, but if you do, he is worth the wait.

My client has been a patient of this doctor for many years and has always valued the medical care…read moreprovided. However, the experience at the front desk during the most recent visit was very disappointing. The interaction with the reception staff -- including one staff member who appeared to be named Jeany (or a similar name) -- felt dismissive and unprofessional. Both the English-speaking and Spanish-speaking receptionists handled the situation in a manner that came across as lacking patience and compassion. This was particularly concerning because the patient is an older adult who needed some guidance with the administrative process. Healthcare environments should ensure that all patients, especially seniors, are treated with dignity, patience, and respect. It is my sincere hope that the doctor or clinic management becomes aware of this concern and reviews how patients are treated at the front desk, so that future patients receive the support and professionalism they deserve.

Since Dr. Arnold left the practice went down. Dr. Nguyen does not honor any insurances that she…read moretook, her staff is always but the new doctor is too slow and doesn't listen to her patients like Dr. Arnold did. She's a good doctor but could use some bedside manners. You have to miss an entire day of work just for a sick appointment. Dr. Arnold,no never! Dr. Arnold cannot be replaced! I wish we would have had at least a 30-60 day notice before she left. Dr. Nguyen is not a good fit for Dr. Arnold patients! My family members and other elderly patients that were patients for years had to find another PCP instantly! Speaking for everyone... wish Dr. Arnold the best but I wish she had more time to find a better fit and train the new provider! If Dr. Nguyen will accept you as a new patient then go by all means but be prepared to wait all day. Again... she's a very good doctor. Just not a good fit

Dr. Arnold is the doctor who delivered me and has been my doctor for the past 24 years. I have…read morealways been comfortable with Dr. Arnold. She is a wonderful doctor full of knowledge. She has the best bedside manor, she is respectful and she's a great listener. She is unbelievably great with children. My son has never once cried while she was giving him his shots. Everything is exceptionally clean and all the rooms have fun different themes. They even have a special exam room for kids that have all kinds of toys for them to play with while your waiting. I've been with Dr. Arnold for 24 years and for the majority of the time, she has had the same staff. Recently a few members of the staff have been replaced with new people. I have not been impressed. Many of them are unprofessional with a lack of manors. However, Tom is great. He's quick, to the point, friendly, polite and professional. I always schedule my son and my appointments early and we are seen on time. If you are an established patient, you will find the open clinic to be helpful if you need to be seem right away. I cannot confirm the time/dates. I always avoid scheduling my appointment around that time, as the office becomes very busy and I experience a long wait.

I've been using Baylor Family Medical for 20 years now for issues great and small. This was my…read moreannual visit but to their new building. It is much larger than the old North Garland facility with what looks to be an emergency center in part of the building. After circling one time to get my bearings of where the clinic area was located I entered. I should say the reason I've stayed with Baylor all these years is personal, friendly service and diagnostic advanced care. So it was good to know progress and growth had not dampened those attributes, but as one should expect- made positive strides in my opinion to advance both service and care with a bit more speed. Being employed in tech I immediately appreciate their use of new "stuff", from the Phone app to the gear they employ for even my simple checkup. Nothing like speed when your waiting on the numbers! Service- It's a big place but after determining where clinic was from the entryway shingle, I was greeted warmly and escorted to the area where my new doctor served. Short wait- very good first visit with "new" Dr- some diagnostic tech and I'm done. While I was out in under 1 hr, even with a meet/greet the new doctor, I felt very good about the visit and Baylor. This was a Friday the 13th visit but I had some lab results on Saturday via the Baylor app and full results with Doctor recommendations Sunday evening. Pleased to say the least - 5/5!

Let me start by saying that I have used doctors in this system for over 30 years. (I miss Dr…read more Hoss.) The doctors, nurses and medical staff working for Baylor are always great. However, BSW is now adding an extra $300 "Hospital Facility Fee" to every doctor visit. My last doctor visit was $300 to see the doctor, $150 for blood tests done in the dr office, and a $300 Hospital Fee. $750 for a single office visit. Baylor is "nonprofit" in the same way the Epstein Class are "taxpayers". (Their CEO made 10 million dollars last year, and nobody on the board was paid less than a million. So...)

Dr Burney is a great knee surgeon. I'm scheduled for knee surgery on September 12.th. But I think…read moreI'm gonna do some physical therapy first so I'm gonna postpone my surgery but there's nobody else that I would choose over Dr Burney. The office staff is absolutely amazing and caring.

My husband injured his knee playing sports. Pain was at a 10. Upon the visit Dr Burney stated that…read morehe thought it was a simple flareup of severe arthritis. Husband was told to go ahead and continue walking on it as usual and He asked us to come back in 2 weeks to see if the agonizing shot he gave in the knee had done the trick. Every day was horrible and the anti-inflammatories did very little to help. So I asked if he could go ahead and get an MRI instead of waiting for that 2 week appointment. The office workers kept returning my phone calls to the wrong number. We finally got on the same track and his assistant scheduled an mediate MRI for my husband late on a Friday night. After not hearing anything all day Monday and having gone through the weekend in agony, I called and asked what the results were. I was told that Dr. Burney went on vacation and we would have to come in for an appointment when he got back in town in order to get the results another week away. We gave up and went to another doctor and it turned out that he had a torn meniscus, a possible fractured bone on the inside of the bone, and severe swelling of the marrow. 3 days later my husband had surgery by Dr Sutker of Plano sports medicine. Dr Burney's office still never even called us with the results of the MRI.

Simply put, they couldn't have done a better job on my visit. I am very happy I decided to choose…read morethis hospital. Very convenient, clean and the staff were phenomenal. Thank you very much.

The morning nurse and doctor were amazing, they were very helpful. They listened with out judging…read moreand got to the bottom of it, on the other note the tall, skinny blonde around 4am told my boyfriend "this is her job and she see this everyday." Long story short, we came in at 3 am for major abdominal pain for my boyfriend. He could barely move, they did their routine questions and when asked he admitted he does smoke marijuana on occasions and she jumped to "well thats probably your issue" the male nurse also agreed with her and from that point on they were very stand offish. They just assumed they knew what was wrong and wrote off his pain. He assured them he knows his body and he knows its something more serious but the blonde also insisted its her job and she does this everyday. Tried to over explain different new strains have been "causing major abdominal pain." Just diagnosed him with out having any test back whats so ever. And was awfully snobby about it. Then test start rolling back in and shes no where to be seen but the males attitude shifted and he seemed more attentive and warned us some stuff looked a little off. Anyways in the end we ended up being moved facilities to have his APPENDIX REMOVED. Any one whos had the procedure and issues knows the pain. It was very unprofessional and unpleasant. We've never felt more uncomfortable in a doctors vicinity for simply being honest. Just be careful with some of the nurses here and trust your gut, because they will try to write you off and act like they are the doctors to end up being COMPLETELY WRONG.

Outstanding service. Time to put politics aside. She has…read morecured so many people from COVID-19. I'm glad she has the courage to stand for what's right. Upholding her oath and remaining a woman of integrity and honor. Thank you for all you do. God bless you Doc!

I have been visiting doctors for 57 years and have had some very good ones. I can tell this lady…read moreis the best. Just knowing someone is not cutting corners is truly a blessing.

This is a good clinic for basic healthcare services. I had an emergency in 2022 and they saw me…read moreright away because my husband had been there before. The imaging department is great. They give you a cd/report/ and online access to your records (southwest diagnostics). There are quite a few new employees so you need to keep this in mind. I can say that the office manager is outstanding. Tish has helped my husband and I with any billing or healthcare concerns that we had in the past. She always listens and makes needed corrections to solve any of our issues. I really appreciate her for making the customers her priority.

Dr. Ahmed is my provider, I only see her a few times a year, but I always feel listened too. You…read morecan tell she really cares for her patients. There was one occasion I had to reach out to her on a weekend and she was available to accept my call provide me with an effect intervention. She is extremely competent and I trust her judgment. I could have not chose better.