Joe has set the expectation for mortgage help to the highest level. I highly recommend him. I was…read moreunknowledgeable on how to download many of the documents needed and Joe took the time with patience and walked me through each process I didn't understand. I would proudly state he is knowing of all things mortgage! I will recommend him to my family and friends, which I am generally hesitant to make any recommendations. I have so much confidence in Joe and his ability to complete the mortgage service process. He was always available when I had a question. Go with Joonago Mortgage service for one of the best experience! Oh, how could I forget... Joe also helped me purchase a home 4 years ago. Yes, I will absoluely use his services again!

If I was able to give more stars I would without hesitation! I couldn't have had a more thorough…read moreexperience! Joe and team are the ones you want on your homebuying team 100%. They set the bar high, as a first time homebuyer I had my apprehensions and question; Joe was quick to ease and so knowledgeable! No question went unanswered! Would recommend them 100 times over!!

I give them a zero. omg, the worst. stay the hell away... lead me on the entire time and told me we…read morewere closing. The day of clsosing, no documents and no one heard from them. Like they should be out of business....

If only you could abstain from rating 1 star...Never have I had a worse experience, in any…read moreindustry, dealing with "industry professionals". After missing our closing date twice, due to "missing" documents and failing to forward them to other departments, our Title Company and Realtor advised us to switch lenders. My business partner and I stuck through it, which ended up costing us money, upsetting the Seller and delaying everybody in the process. The communication was so poor, we went in to speak with the Branch Manager. After he failed to return my follow-up email, we went up the ladder to the National Customer Service department. After discussing with that staff, they said they would call me back in the following week. Two weeks later, I called them and complained again. The following day they sent an email saying they were sorry for the delay, but they essentially did the best they could. I generally do not write complaints, but this experience was awful and the lack of professionalism was unacceptable.I will be writing to the BBB and posting on Facebook, and any other reputable business that tracks the quality levels of businesses. This is not exaggerated by any means. I have kept all emails and a phone log, and submitted this as a timeline for review to Waterstone.

We have recently been working with the Landmark on Moorland Rd in New Berlin and their customer…read moreservice has been excellent. We were applying for a HELOC, had to open a new account and had to wire transfer some funds and everything was handled quickly, efficiently and accurately. There were a few issues along the way, and they assisted us in resolving each one. They were extremely patient answering all our questions. Although all the staff was very accommodating, Janel was absolutely outstanding. I cannot say enough good things about our experience.

Charging me 30.00 in fees 3 times in one day....... For…read moreNOTHING! I am so glad that effective in August, they will never be able to take my money for nothing ever again!

I would very much not recommend this company, during the Covid-19 pandemic I owed my first mortgage…read morepayment. Their website was down, I couldn't use the automatic phone payments so I attempted to call the company itself as I had no other way of paying. I was answered with someone who wanted to charge $9 for taking a payment even though my other "cheaper or free" options were taken away from me. They would not waive said fee, and overall were of no help. Aside from that their phones must be from the 90's as it sounded like they were speaking through a tunnel with sand being sprinkled into the microphone.

Not impressed with this lending company - they have had a file since May and are failing to close…read moreon time. - Calls to them have been screened and there is "no one else I can speak to" - previous contact said waiting for 1 item to clear in underwriting and would close on time - follow up later said - "no - the file is in line with the underwriter to clear that 1 condition" .. who knows when that will happen and there is a 5 day wait once it gets sent to USDA. Very unprofessional. I was told that a COO or President would be contacting me back. That follow up did not happen. Since my original inquiry on the file, the updates have been slow (contact them on Monday and they respond on Wednesday) and the file has still not been sent to USDA..... This is the least sense of urgency of any lending company I have dealt with. Even at crunch time there is no increase in focus on the file. No ownership - lack of communication. Apparent lack of follow up - poor file review - I guess they don't know what the underwriter is going to ask for and it is customary for the file to be sent to underwriting review multiple times - each with a 48 hour review time. I am guessing they do not have their own underwriters and are at the mercy of some 3rd party to do their underwriting. - This is a horrible experience. Have you ever been in a parking lot waiting to back out of your parking stall? Do you know how you feel when a pedestrian is walking behind you and you are stuck. Most pedestrians realize that you are waiting on them so they put a little pep in their step for the appropriate period of time. You really don't mind waiting for those people because there is a shared sense of cooperation. And how do you feel when the people walking behind your car walk slower or take the longest route possible when they see that you are waiting on them? It is frustrating because they clearly know that you are imprisoned in this parking space until they move. You are at their mercy and they clearly do not care about your goals. This is how I feel working with GSF. They know they are holding up multiple closings on a stacked (domino) closing and yet their process has become even slower. I wouldn't use them for any file where you feel like your buyers would want to close on time. I wouldn't let a buyer use them on any house you have listed just to protect your seller from this mess.

Customer service is non existent. I was told by my lender…read moreassigned to my account, that He, his assistant and his team were on my side. Documents that I uploaded were not all readable, I was told, so I did the next best thing I delivered them in person. Sometimes my personal documents were not given to my lender directly, the staff misplaced my papers for days! My lender and assistant disappeared for a week in the middle of processing my important documents on a Homeloan. Word on the street Covid-19 visited the office. My lender claimed to be out of town, or was it Covid-19 honesty and a warning of being out of the office would have been appreciated. They also have ethics I have never experienced before, When my lender was out, he could not communicate nor could his assistant!! I was abandoned by them for a week with no email, no call and no text!! Acceptable? Hell no! In fact the incompetent lender and his assistant costed me to suffer a loss of more than $1800.00 and the loss of the property I wanted for my teenage daughter and I!! Pathetic!!!

Please don't waste your time and energy. Over a year trying to set up a loan with him as I have a…read morebit more going on than a normal buyer, what I got was a never-changing request for paperwork, back and forth and outright misinformation more than once and never got a simple sorry and try to fix it or better explain the process. He refuses to use the most update to information available then doesn't understand why your confused when your ideal-time line gets pushed even further back but you have done what was asked. Doesn't respond to emails in a timely manner or bring up concerns. Not who you want to get a loan from. sorry it not about your ego Brian it should be customer service

We worked with Mark Moulesong and I can't recommend him enough. He always responded immediately to…read moreour e-mails and calls even during odd hours due to mine and my husband's schedules. He really took the time to explain the pros and cons of each of our options. Great guy to work with.

Best service in the industry!…read more If you are in need of a mortgage loan, or know someone that is, I recommend this company. Daniel Dahlen is who I worked with. His customer service was second to none. Emails and phone calls were answered same day in most every case. He helped us navigate what appeared to be the impossible task of the pre-approval process. Do yourself a favor and come here. You won't be sorry. 5 star service!

Tim was great to work with throughout the loan process. He was always accessible to answer any…read morequestions we had and in a very timely manner. He guided us throughout the entire process making it very easy to successfully go through the loan process. He also made a point to come to our closing to continue us to the finish off the loan. Great person to work with would recommend to anyone going through the loan process.

Tim did wonderful job getting my home loan. He is very hard working and made sure I understood what…read moreI needed to do to get my home loan. He makes everything easy to understand and works at a fast pace. Tim always answered all questions and my phone calls right away to speed up the process. He treats you like a friend and knowing things will follow though. Tim Kutz is the professional you want, he is on your side making your home loan come true.

Darrel and team are the most professional mortgage organization I've ever dealt with. Great…read morecommunication, shopping rates until they found me the best option. I'll never go anywhere else

Darrell is the man you want to see for your mortgage needs. Flexible, creative, responsive,…read morehonest.

We recently made a house purchase and were honestly overwhelmed when it came to funding the…read morepurchase. We had many firms reach out to us to sell us a mortgage. Some of the brokers gave figures that turned out to be too good to be true. Others gave us figures that made us question whether we could even afford a home. We worked with Rachel Wieland, who was absolutely fantastic. She didn't just sell us a mortgage. She asked us all the right questions and set up a great loan that was geared toward what we wanted to accomplish. If we had any questions, Rachel was there to answer them, and she got back to us quickly. She even provided a way to contact her after hours if something important came up that required immediate attention. She explained the entire process to us start to finish and when we closed, there were absolutely no surprises at all. Rachel was a great guide. We did compare terms, closing costs and other fees with the other firms that contacted us, and Wisconsin Mortgage Group offered the best bang for the buck, including the interest rate. I've purchased several homes in my life, obtaining this mortgage was the least stressful yet. I absolutely recommend Wisconsin Mortgage Group and especially Rachel Wieland. Cheers!

I worked closely with Brian and his group to purchase my first home on my own in April 2018. They…read morewere by my side the entire way. I needed someone to "hold my hand" and no doubt this was my best move. I was able to close quickly and efficiently without any obstructions. Myself and my two boys love where we are and this business has proven to have the utmost integrity. I will continually referral others throughout this process,

We had an amazing experience purchasing our first home with Accunet! They provided amazing service…read morethroughout the process and were generous with their time in explaining the process. They were able to get us a loan with a lower interest rate by exploring programs built for folks with our income and location and added value for us by having a wide net of support with their mortgage team compared to a big bank. They even communicated directly with our realator to make sure we had seamless processing of our loan. Brian, David, and Cherie were on our loan team and I would recommend working with any of them.

I've really only had positive experiences with Accunet. Our loan consultant, Sandi Okruszynski, is…read morethe only person we've worked with and she is always available to help. Other members of my family use her as well and all say the same. I think it helps using someone that comes recommended! Sandi helped us with the purchase of our condo back in 2020, and then the purchase of our home in 2022. I'll be honest, the mortgage world was all new to me during these times, so I've had many questions along the way. Sandi's never hesitated to take my calls or respond to all of my emailed questions. Happy to say we ended up on our home at an acceptable rate (in this economy anyway). Most recently, I reached out to her to chat about refinance options, PMI removal inquiry, and a few other things. Again, always quick to respond and help navigate best financial options in these scenarios. Certainly very knowledgeable and professional. Also just really friendly and easy to talk to, never making me feel dumb for all of my silly questions :)