I am so glad I have Big Mike repaired my 22 year old Sub-zero fridge. I got other quotes way too…read moreexpensive also need to wait for a long time for the parts. I would highly recommend this business to anyone who needs appliance repair. Great speedy service and very reasonable price. A true five star repairman.

Quick response time, amazing communication, easy system to pay!…read more My dryer stopped heating up and I assumed it was the heating element. Reached out on Yelp through the project section and messaged 6 placed. Big Mikes was the first to respond and had the appointment set within 20 mins. The service tech arrived on time, had the parts with him and was able to fix it on the spot. He was in and out within 10 mins. The diagnostic, parts and labor was around $230. According to Google, it can be anywhere between $150 and $350 so to me it was a good deal! Also, came with a 100 day warranty! Will def call again if needed. :)

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

Our dryer stopped heating all of a sudden and we had not renewed our warranty with Whirlpool. We…read morecould not wait the 60 days for it to be activated so we enlisted Yelp! I put in some request for quotes and received a few back. Quality Masters was the first to respond and then also took time to message back and forth with me. I read their reviews, which we all good so we went with them. We were able to have them come and look at our dryer within a day. It was very easy to make the appointment, everything was done through text. The day of the appointment, they were running early. Our service technician, called and asked if he could come early. Luckily my husband was home so no issues. He was extremely professional and very helpful. He discovered our dryer was very full of lint (bad on our part) and the coils were bad. He was able to replace the coils, and suck as much lint out as he could. Unfortunately, they do not clean vents like that, but he was still able to help us some. He also made some suggestions as to what else needed to be done with the cleaning mostly. They do not take your payment there. They will email you the invoice. If you want to avoid a credit card processing fee, you can Zelle or Vinmo them the amount. I preferred the credit card and was willing to pay the processing fee. I thought overall the price they charged for the coils and cleaning, was very reasonable. We would definitely use them again, should we need something fixed.

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

Igor was very good and on time. My fridge is running great and we are pleased with his work.read more

Service was professional and responsive, prices were fair for parts and labor. Would recommend.read more

Evgenii was very professional. He diagnosed the problems and were able to fix them the next time…read morehe arrived (needed to order parts). I will continue to use him for all my appliance needs

Contacted thru yelp and their response was quick. Technician came out and repaired my refrigerator…read morewithin a couple of hours. What a great guy, very personable, friendly and knowledgeable. He was VERY reasonably priced and I would definitely recommend him to anyone that needs an appliance repaired. I will definitely call him again if needed! Thank you Victor!

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Manny was polite, professional and extremely helpful. I was lucky to get a last minute appointment…read moreto fix my fridge which died overnight. His quick response and knowledgeable understanding saved a lot of food.

Great service and very helpful. Was impressed by the quick response time and the knowledgeable…read moretechnician.

Do Not use this company. The customer service is terrible. First I received a text they would be…read moreout between 1 and 4 on Tuesday. Then I called and they said it would be the next day. Then I received a text between 8:15 and 10:15 the next day. After sitting by the door for an hour and 40 minutes, they said it was between 9 and 11. Then they guy came at some point but did not ring the doorbell. When he finally did come back, he told me he could only look at the dryer unless I paid TWO service charges of $129.00. When I initially made the appointment I put in the notes it was for the washer and dryer and both were Maytag. This has just been a horrible experience. Choose someone better, please. I'd rather buy a new washer and dryer than deal with people like this ever again.

I do not recommend this company. I requested service for my washer for which the detergent,…read morefabric softener and chlorine compartments were not draining. The technician came and serviced those compartments, told me he had cleaned them and tested them twice and were now working. This is what I had called them for. Incidentally he told me he found a water temperature error and this would require a new board, said it would cost about $650 and would not recommend because my washer is 12 yrs old and it would make more sense to buy a new one. A week later, notice the fabric softener compartment is not draining, I called Mr. Appliance and now they're telling me I need to pay another diagnostic fee for them to come out even though the problem is called them for is still going on. Very deceiving company, I will never use them again.

Tony came to my house because of a whirlpool refrigerator issue. He designated the problem right…read moreaway. Took the refrigerator apart in two minutes. I was highly impressed. He definitely knew what he was doing. Was very professional and responsive, got the part ordered and replaced it a week later And the price was pretty reasonable, I thought

Rafael saved my Thanksgiving dinner. I discovered on a Sunday, while browning breadcrumbs for my…read morestuffing, that my oven temperature was not correct. I looked on the Internet and found Appliance USA Pro. I was able to book an appointment for Monday morning to have my stove repaired. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Rafael showed up on time Monday morning, diagnosed the problem, and came back today to make the repair. Working with Appliance USA Pro was a good experience from start to finish. I was happily surprised by the quality of the service we received.

Sergei first made an appt but never showed up. Had to continue to call him. When he did come out he…read moredidn't clean out my ac drain line but unhooked my ac float to let me know when ac was over flowing. Second said I needed parts and things done that would have costed me $$$. Called another company didn't feel right what he said. Other company couldn't believe what he did. Elder senior here sad what he did. Only asked for my $65 back and he has blocked me S

I needed an appliance repair and called this company. They asked me for my zip and told me they…read moredon't service my zip Corona. Their Yelp said they do. Glad to get a response from the owner telling me how good his services would be if I used him. Too bad he didn't fix his Yelp location after my review. My review isn't about your services, it's about your misdirection which not only wastes the person's time, it wastes your employees time. When your appliance needs immediate help, you really don't need to chase somebody who can't fix it.